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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Carbonite Safe

    Score8.9 out of 10
    N/ACarbonite Safe is a personal cloud backup solution offered on pricing tiers to backup a single computer to multiple computers, to an insfrastructure consisting of endpoints and servers. Users of the former Mozy product (an online data backup service which allows users to back up their hard drive and, in the event of a computer catastrophe, perform a full restore of all files) are migrated to Carbonite Safe. Mozy was acquired by Carbonite from Dell in March 2018.

    $83.99

    per year

    Carbonite Server

    Score1 out of 10
    N/ACarbonite Server (also replacing the former EVault products acquired from Seagate in 2016) is a full backup and discovery solution. Designed to recover anything from a single file to an entire system with the click of a button, Carbonite Server users can protect virtually any type of file on both physical and virtual servers, NAS, SAN and external hard drives. The vendor’s value proposition is that their solution assures that users without an IT department and those that are the IT department…

    $800.04

    per year

    Pricing
    Carbonite SafeCarbonite Server
    Editions & Modules
    Basic
    $83.99
    per year
    Plus
    $119.99
    per year
    Prime
    $149.99
    per year
    Power
    $800.04
    per year
    Ultimate
    1,300.08
    per year
    Offerings
    Pricing Offerings
    Carbonite SafeCarbonite Server
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsTrial and paying customers have access to our valet install free of charge. Call and speak to a specialist who can remotely connect to your machine to ensure it's installed and configured correctly to protect your critical data.
    More Pricing Information
    Community Pulse
    Carbonite SafeCarbonite Server
    Considered Both Products
    Carbonite, an OpenText company
    Chose Carbonite Safe
    Carbonite Safe is a great solution for startup entities. It ranks nicely with Acronis and Carbonite Server Backup. Carbonite Safe is very good for backing up workstations including home computers. This is a good solution for home office users. Acronis does image level backups …
    Incentivized
    Carbonite, an OpenText company
    Chose Carbonite Server
    Much easier, I love how easy it is to verify my backups. With some other products, I did not really know how they were doing because it was too time-consuming to verify the backup. With carbonite, I get email reports every day with any issues and with successes! That is going …
    Incentivized
    Key User Insights
    Would buy again
    100%
    Would buy again
    5 Answers
    No answers on this topic
    Delivers good value for the price
    100%
    Delivers good value for the price
    5 Answers
    No answers on this topic
    Happy with the feature set
    100%
    Happy with the feature set
    5 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    5 Answers
    No answers on this topic
    Implementation went as expected
    100%
    Implementation went as expected
    5 Answers
    No answers on this topic
    Features
    Carbonite SafeCarbonite Server
    Data Center Backup
    Comparison of Data Center Backup features of Carbonite Safe and Carbonite Server
    Feature
    Carbonite Safe
    8.8
    3 Ratings
    6% above category average
    Carbonite Server
    8.6
    21 Ratings
    2% above category average
    Universal recovery10.02 Ratings8.37 Ratings
    Instant recovery3.33 Ratings8.28 Ratings
    Recovery verification9.82 Ratings7.97 Ratings
    Business application protection9.01 Ratings10.014 Ratings
    Multiple backup destinations10.01 Ratings10.015 Ratings
    Incremental backup identification9.82 Ratings10.019 Ratings
    Backup to the cloud9.43 Ratings10.020 Ratings
    Deduplication and file compression9.01 Ratings7.612 Ratings
    Snapshots10.01 Ratings10.010 Ratings
    Flexible deployment8.83 Ratings7.99 Ratings
    Management dashboard8.83 Ratings7.59 Ratings
    Platform support8.83 Ratings7.510 Ratings
    Retention options6.03 Ratings7.711 Ratings
    Encryption9.93 Ratings8.511 Ratings
    Enterprise Backup
    Comparison of Enterprise Backup features of Carbonite Safe and Carbonite Server
    Feature
    Carbonite Safe
    8.5
    3 Ratings
    4% above category average
    Carbonite Server
    -
    Ratings
    Continuous data protection8.33 Ratings00 Ratings
    Replication8.32 Ratings00 Ratings
    Operational reporting and analytics6.93 Ratings00 Ratings
    Malware protection9.01 Ratings00 Ratings
    Multi-location capabilities8.22 Ratings00 Ratings
    Ransomware Recovery10.02 Ratings00 Ratings
    User Ratings
    Carbonite SafeCarbonite Server
    Likelihood to Recommend
    8.9
    (14 ratings)
    9.0
    (35 ratings)
    Likelihood to Renew
    5.9
    (2 ratings)
    4.8
    (6 ratings)
    Usability
    8.8
    (2 ratings)
    5.5
    (1 ratings)
    Support Rating
    10.0
    (2 ratings)
    5.5
    (1 ratings)
    Implementation Rating
    -
    (0 ratings)
    6.4
    (1 ratings)
    User Testimonials
    Carbonite SafeCarbonite Server
    Likelihood to Recommend
    Carbonite, an OpenText company
    Mozy Pro is a great fit, especially for small businesses that don't want to pursue a very large number of licenses, and don't have many TB of data to backup. The price per user is reasonable, and well within the budget of smaller businesses needing workstation backup solutions. For larger enterprises, there are other products that provide a lot more storage and better performance. We found Code42's product to be better for larger data backup needs.
    Incentivized
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    Carbonite, an OpenText company
    More than enough for small companies with several on-prem servers. In 2021, it wouldn't be wise to pit all important data to a single backup service. Carbonite Server is solid, but it's not 100% reliable so I'd definitely recommend having multiple backup services either on the cloud in conjunction with other backup services so the user has multiple safety nets in case of disaster and failed granular restorations.
    Incentivized
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    Pros
    Carbonite, an OpenText company
    • Performance Settings: Mozy can be configured to run very smoothly in the background with minimal performance degradation. It provides network bandwidth throttling, backup speed, and backing up only when idle option. From my own experience I usually do not notice any performance degradation when Mozy is running. Of course a good network or Internet connection is vital.
    • Restore: file restoration is simple and intuitive. The user can restore logical backup sets (e.g. all photos) or file based (select the folder or file you want restored). Files and folders can be restored with the latest version or earlier version. Rename and overwrite options provide further flexibility.
    • Sync: with Mozy you can sync file across multiple devices including mobile. Access to your corporate files via smart phone is a secure manner is very useful.
    Incentivized
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    Carbonite, an OpenText company
    • The end-user experience is as simple and robust as I have ever seen from a backup solution. The end-user dashboard, should you choose to allow them access, is intuitive and granular.
    • eVault has the best bandwidth management I have experienced. The endpoint target is available for all operating systems and is intelligent and efficient using very low overhead. It includes data de-dupe and encryption while using very little system resources. Combine these features with bandwidth throttling and you can backup a large amount of data over any size wire.
    • eVault's deployment options will fit any budget and size environment. You can deploy using your own hardware, even. They really focus on providing the right solution for each customer instead of making each customer fit into their pre-determined box.
    Incentivized
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    Cons
    Carbonite, an OpenText company
    • I would like to see backups for programs that I have installed on my machine. For instance I use Adobe CS6 and MS Office among other things. Instead of having to reinstall all these programs on my new machine, I would love for Mozy to be able to save the programs somehow and I can restore them as they were on the old machine with the same almost one-click process that I use to restore files. Basically like Time Machine, but for Windows.
    Incentivized
    Read full review
    Carbonite, an OpenText company
    • The backup report really needs improvement. It is really pathetic, as it gives wrong information. It is not suitable for auditing.
    • The Exchange DAG backup should support instead of configuring each exchange server.
    • Cloud infrastructure supports a lot of AWS and Azure instances that are coming up.
    Incentivized
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    Likelihood to Renew
    Carbonite, an OpenText company
    For the clients we have using this service, we fully plan to renew the subscription. However, that may change as our client's business grows and they have a need to add visualization and other server types to their environment
    Incentivized
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    Carbonite, an OpenText company
    We packaged carbonite server with the end user product that they provide but we have had issues where the end user site has been down for days at time and backups for both server and user are backing up but we do not the get notification that it was completed for several days. There appears to be latency issues with the mail delivery for completed backups. Additionally, I have used other backup products and find the Carbonite website interface very clunkly and difficult to navigate.
    Incentivized
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    Usability
    Carbonite, an OpenText company
    Out of all the vendor we deal with they are one of the best when it comes to customers service. Reliable,you can reach them by telephone easily, Great overall can not say anything to the contrary. Usibility is excellent. I recommend them highly whether you need a simple backup ofr more complex for servers etc.
    Incentivized
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    Carbonite, an OpenText company
    Product needs a lot of improvements in some features like Cloud and Reporting.
    Incentivized
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    Support Rating
    Carbonite, an OpenText company
    I usually find what I need to know by looking in the Carbonite knowledge base online. We haven't had any major problems, usually we just need clarification on a point or more details about a feature so we look it up. We haven't had to call in for help in quite awhile.
    Incentivized
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    Carbonite, an OpenText company
    Some of the requests we could not get resolved on time. They took a long time to provide the reason for the issue we had raised.
    Incentivized
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    Implementation Rating
    Carbonite, an OpenText company
    No answers on this topic
    Carbonite, an OpenText company
    We had appliance and we just needed to setup the Director Console which was straight forward and easy.
    Incentivized
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    Alternatives Considered
    Carbonite, an OpenText company
    Carbonite Safe is a great solution for startup entities. It ranks nicely with Acronis and Carbonite Server Backup. Carbonite Safe is very good for backing up workstations including home computers. This is a good solution for home office users. Acronis does image level backups better than Mozy / Carbonite Safe whereas Barracuda Backup is a much more expensive (but worthwhile) investment. Barracuda Backup includes a physical BDR appliance.
    Incentivized
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    Carbonite, an OpenText company
    Netbak is a great product but we also had a secondary issue of having to backup several PC's on site and at remote locations. Carbonite helped with both and gave us one central admin console to be able to check the progress of all our backups, where netbak would have required us to setup a tunnel or use the internet to move data back to our main office.
    Incentivized
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    Return on Investment
    Carbonite, an OpenText company
    • Mozy is very affordable and pricing is very flexible and easy to add more space when needed. This allows us to only pay for what we need.
    • Having our critical files protected is the most important thing. The fact that it doesn't cost much for us to do that is just a bonus.
    Incentivized
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    Carbonite, an OpenText company
    • While EVault can become expensive if you have a lot of data to store, but you have to keep in mind that it does not cost you anything more to restore your data in the event of an emergency. Some systems give you a great upfront cost, until you actually need to retrieve your data.
    Incentivized
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    ScreenShots