Broadvoice | GoContact

Score9.2 out of 10

543 Reviews and Ratings

What is Broadvoice | GoContact?

Broadvoice is a provider of hosted voice, UCaaS, CCaaS, and CX solutions for small and mid-market enterprises and BPOs. Broadvoice solutions offer enterprise-class features to simplify communications and streamline operations.

Categories & Use Cases

Media

Screenshot of the call routing rules to manage holidays, and off-hours.

Screenshot of inbound call routing with automated menus and announcements, like a large business.

Screenshot of user accounts can be added, removed, and managed from this interface.

Screenshot of a detailed view of call history with detailed call reports.

Screenshot of a video conference with up to 50 users with b-hive Communicator.

Screenshot of group messaging and file sharing to keep internal teams connected.

Screenshot of one-click audio calling from the chat interface.

Screenshot of the b-hive Mobile app, which is used to place calls from a personal device using a business phone number.

Screenshot of video meetings, which can be joined from anywhere with the b-hive Mobile app.

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Screenshot of the call routing rules to manage holidays, and off-hours.

Meeting initiation
Meetings can be easily initiated, whether they are scheduled or on the fly.
Category average: 9.2
Calendar integration
Scheduling capabilities integrate with users’ Calendars.
Category average: 8.3
Record meetings / events
Meetings and webinars can be recorded for playback.
Category average: 9.2

Mobile app for iOS
App for iPhone and iPad
Category average: 8.7
Online Fax
Ability to send and receive faxes over the internet
Category average: 7.8
Business SMS/External Messaging
Unlimited SMS and/or MMS with clients
Category average: 8.3

Verified User

Project Manager in Information Technology (11-50 employees employees)

Use Cases and Deployment Scope

We are a integrator and use work with schools to provide paging using the Nyquist E7000 and C4000 systems. We connect and use Broadvoice for admin paging and IP phone paging.

Pros

Tech support
Explanation of uses, and implementation.

Cons

ATA devices are lacking compared to others ive used
Thats all I personally experienced that could be improved.

Return on Investment

Allowed us to keep our promise to our customer big impact.
Saved us from buying multiple grandstream ata devises around 1500$ saved.
Allowed our top of the line IP paging system to integrate and be used by admins Big Impact.

Usability

Other Software Used

Avaya Aura, FreePBX, Ubiquiti Networks UniFi

Alicia Bishop

Paralegal in Legal at Carlson Injury Law Firm (11-50 employees employees)

Use Cases and Deployment Scope

I work at a personal injury firm that utilizes Broadvoice for communications. The main issues we face are tracking calls, with detailed logs, recording calls, and using headsets to multitask while making contact calls. Broadvoice addresses all of these concerns. Through the online portal we can not only see who was called and when, but also which office extension called. We can also save recorded calls directly to our server to allow us to refer back to communications had. And Broadvoice's app allows us to Bluetooth headsets to the computer and make calls directly from the app, allowing us to multi task.

Pros

Call Logs
Call Recording
Tech Support

Cons

The app crashes constantly and does not let me in.

Return on Investment

Being able to refer back to recorded calls has allowed the firm to save thousands by being able to confirm agreements made verbally when there was not something documented physically.
Call tracking has given us protections from other firms claiming to not have received communications. We were able to prove who called and when.
Broadvoice's Tech Support not only helps resolve tech issues, but they walk you through how to do it yourself should the issue arise again. (If you want that) This has made it so that instead of spending time on the phone for minor issues, we are capable of fixing it quickly with the education provided.

Usability

Alternatives Considered

Google Voice

Other Software Used

Filevine, Outlook4Gmail

Sarah Perkins View profile

Site Director in Research & Development at Lapis Clinical Research (1-10 employees employees)

Use Cases and Deployment Scope

I have had Broadvoice as my company's communication source. There are a number applications to utilize the services offered. I was able to set up fax services (which was required for some of our business partners). I was also able to see a record of calls, voicemails and faxes both inbound and outbound. Having that access was valuable for our documentation.

Pros

They offer several platforms to access communication tools
I have stored records of all inbound/outbound communications
Email notifications are sent as a back up to incoming communication

Cons

The mobile app could use some improvement as calls were not always seamlessly transferred

Usability

Other Software Used

Microsoft Teams

Sue Price View profile

Licensed Agent at Price Insurance Exchange (1-10 employees employees)

Use Cases and Deployment Scope

I use Broadvoice to manage phone greetings and call forwarding. I love the email notifications that link directly to new voicemail. The system allows me to change my business hours of operation for holidays. I can access my personal Broadvoice account on the go, using my laptop. I am currently working on getting my texting platform set up, which will give me a quick and easy way to send an important message to a client. The system itself is a little difficult to navigate at first, but the technical support team is top notch!

Pros

System integration with Outlook
Value of service
Technical assistance
Call logs, reports

Cons

The terminology used in the self-service drop-down options for outbound greetings is akin to reading a foreign language; it's hard to tell which drop-down option will yield the appropriate results for the appropriate time periods (during or after hours). I'm also still not sure whether I should set all outbound messages using my b-hive account, or if it will work if I do that from my phone handset.
The TCR brand registration process is difficult. I followed the instructions to register my brand, and after months of checking to see if it was verified, I was told I needed to provide a 147C letter, which certifies my EIN number. I am a sole proprietor, with no employees, so I am not required to have an EIN. If I file taxes using my SSN, I would think a W9 would suffice. This has held up my ability to use the texting platform. It would have been good to know upfront that an EIN would be needed in order for the registration verification to process -- like maybe getting an error message of some sort instead of just a "status."
Overall, there seems to be way too many sub-sections within the b-hive screens. To go back from the call log to what I view as the main dashboard, you have to click on "portal," which is okay once you know that it takes you back to the page that has all the tabs for "reports, voicemails, communicator," etc.

Return on Investment

Increase in quoting and sales as a direct result of reaching out to people who have left voice mail, or whose name came up on call log.
Ability to text will save time and money, as it will allow me to cut back on postage costs and phone time.
Better customer experience, as they know I can access their policy whether I am at work or at home if they have an urgent request that needs immediate attention.

Usability

Other Software Used

Microsoft 365, Webex Meetings

Brad Balgemann

Fleet Manager at Integrity Pools (51-200 employees employees)

Use Cases and Deployment Scope

We use Broadvoice for phone and texting features to relay information to our customers on a daily basis. It is used as a daily update for customers as to work being done on their property or to get confirmation on parts and/or repairs being needed on their equipment. When a phone call is not available, we will text the customers with important information.

Pros

Email/phone voicemail messages
Texting ability from app
User interface
Customer support

Cons

The phone number lookup for calls
The phone number lookup for voicemails
The ease of changing users/numbers

Return on Investment

The land line functionality helps us make/receive/transfer calls seemlessly
The app allows our techs in the field to communicate with the office and customers easily
The sound quality is great and seems to work without issue

Usability

Other Software Used

IntelliShift, Claris FileMaker

Broadvoice | GoContact

What is Broadvoice | GoContact?

Categories & Use Cases

Media

Key Features

Top Performing Features

Meeting initiation

Calendar integration

Record meetings / events

Areas for Improvement

Mobile app for iOS

Online Fax

Business SMS/External Messaging

Reviews

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Return on Investment

Usability

Other Software Used

Use Cases and Deployment Scope

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Return on Investment

Usability

Alternatives Considered

Other Software Used

Use Cases and Deployment Scope

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Usability

Other Software Used

Use Cases and Deployment Scope

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Other Software Used

Use Cases and Deployment Scope

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Usability

Other Software Used

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