Broadvoice | GoContact Reviews & Insights

Summary

In a review set of 35 recent responses, reviewers mention alternative products they have used or evaluated. A small fraction of reviewers, 6% (2 of 35), mentioned Managed Print Services, specifically Xerox and Ricoh. Similarly, 6% (2 of 35) of reviewers mentioned RingCentral products, including RingCentral Contact Center, RingCentral Meetings, and RingEX. These mentions indicate that some users may be exploring or have experience with a range of communication and office solutions beyond Broadvoice.

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Summary

This report analyzes 35 recent reviews to assess the return on investment (ROI) of Broadvoice. Reviewers most frequently cite cost savings (31%, 11 of 35) as a primary benefit. These savings stem from lower monthly bills compared to previous providers, elimination of phone lines, and reduced expenses through features like online faxing and call recording. Improved communication (26%, 9 of 35) is another significant area of positive impact, with reviewers noting increased sales, time and postage savings via texting, and better team communication. Ease of use and functionality (23%, 8 of 35) also contribute to ROI, particularly the flexibility for remote work and centralized phone services. Customer service (14%, 5 of 35) is also noted as a positive factor, with quick resolution of issues and helpful support. While the majority of feedback is positive, some reviewers mentioned occasional call quality issues (11%, 4 of 35) and learning curves for new users (6%, 2 of 35).

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Summary

This analysis of 35 recent Broadvoice reviews focuses on how users are employing the product within their organizations. A strong majority of reviewers (83%, 29 of 35) indicate they use Broadvoice as their primary communication system, with many highlighting its versatility in managing phone systems. Several reviewers (11%, 4 of 35) also appreciate the B-Hive app for its utility, particularly for remote work or during internet outages. Further, the quality of customer service is noted by a similar portion of reviewers (11%, 4 of 35). While less frequently mentioned, call features such as call tracking and auto-attendant capabilities (9%, 3 of 35) and the reliability of the service (9%, 3 of 35) contribute positively to the overall user experience. Cost savings, although cited by a smaller fraction of users (6%, 2 of 35), is another beneficial aspect of using Broadvoice.

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Summary

This analysis synthesizes 35 recent product reviews to identify areas where Broadvoice could improve. A significant portion of reviewers, 31% (11 of 35), cite issues with the user interface, describing it as confusing and not user-friendly, and suggest improvements such as guidance buttons and a more visually appealing design. Mobile app problems are also noted by 11% (4 of 35) of reviewers, who report crashes and difficulties with call transfers, as well as texting issues. Customer service is another area mentioned for potential improvement, with 9% (3 of 35) of reviewers citing long wait times and difficulty finding contact information. Additionally, a smaller segment of users, 6% (2 of 35) each, mention faxing problems, call feature limitations, system complexity, integration issues, and voicemail issues, indicating a need for more faxing GB, auto-text features for missed calls, a simpler system, better third-party tool integration, and voicemail enhancements.

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Summary

This report synthesizes 35 recent product reviews to identify areas where Broadvoice performs well. A strong signal in the reviews is positive experiences with customer service; over half of reviewers (51%, 18 of 35) mention customer service, with many using superlative language. Ease of use is also frequently cited (20%, 7 of 35), with reviewers appreciating the intuitive design. Technical support (17%, 6 of 35) is another area of strength, with reviewers finding it helpful and responsive when needed. Call log and recording features (14%, 5 of 35) are also appreciated. Broadvoice's reliability and uptime (14%, 5 of 35) are further strengths mentioned in the reviews.

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