#1 most frequent
United States of America
100.0%7 installations of 7
What is Broadvoice | GoContact?
Broadvoice is a provider of hosted voice, UCaaS, CCaaS, and CX solutions for small and mid-market enterprises and BPOs. Broadvoice solutions offer enterprise-class features to simplify communications and streamline operations.
Categories & Use Cases
Media
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Screenshot of the call routing rules to manage holidays, and off-hours.
Top Performing Features
Meeting initiation
Meetings can be easily initiated, whether they are scheduled or on the fly.
Category average: 9.2
Call recording
Automatic recording of inbound and outbound calls
Category average: 8.5
Calendar integration
Scheduling capabilities integrate with users’ Calendars.
Category average: 8.3
Areas for Improvement
Call and meeting analytics
Analytics and reporting are available about both calls and meetings.
Category average: 8.3
Online Fax
Ability to send and receive faxes over the internet
Category average: 7.8
Business SMS/External Messaging
Unlimited SMS and/or MMS with clients
Category average: 8.3
Who Buys & Uses Broadvoice | GoContact
Pros
- Exceptional customer service experiences, with over half of reviewers (51%) praising the responsiveness and helpfulness of the support team.
- Ease of use, with 20% of reviewers finding the platform intuitive and user-friendly.
- Cost savings, reported by 31% of reviewers, due to lower monthly bills and features like online faxing and call recording.
Cons
- User interface issues, with 31% of reviewers finding it confusing and suggesting improvements.
- Mobile app problems, including crashes and call transfer difficulties, noted by 11% of reviewers.
- Customer service wait times, cited by 9% of reviewers, indicating a need for faster response times.
Broadvoice is Great for Business!
Use Cases and Deployment Scope
I work at a personal injury firm that utilizes Broadvoice for communications. The main issues we face are tracking calls, with detailed logs, recording calls, and using headsets to multitask while making contact calls. Broadvoice addresses all of these concerns. Through the online portal we can not only see who was called and when, but also which office extension called. We can also save recorded calls directly to our server to allow us to refer back to communications had. And Broadvoice's app allows us to Bluetooth headsets to the computer and make calls directly from the app, allowing us to multi task.
Pros
- Call Logs
- Call Recording
- Tech Support
Cons
- The app crashes constantly and does not let me in.
Return on Investment
- Being able to refer back to recorded calls has allowed the firm to save thousands by being able to confirm agreements made verbally when there was not something documented physically.
- Call tracking has given us protections from other firms claiming to not have received communications. We were able to prove who called and when.
- Broadvoice's Tech Support not only helps resolve tech issues, but they walk you through how to do it yourself should the issue arise again. (If you want that) This has made it so that instead of spending time on the phone for minor issues, we are capable of fixing it quickly with the education provided.
Usability
Alternatives Considered
Google Voice
Other Software Used
Filevine, Outlook4Gmail
Broadvoice Telecom
Use Cases and Deployment Scope
I have had Broadvoice as my company's communication source. There are a number applications to utilize the services offered. I was able to set up fax services (which was required for some of our business partners). I was also able to see a record of calls, voicemails and faxes both inbound and outbound. Having that access was valuable for our documentation.
Pros
- They offer several platforms to access communication tools
- I have stored records of all inbound/outbound communications
- Email notifications are sent as a back up to incoming communication
Cons
- The mobile app could use some improvement as calls were not always seamlessly transferred
Usability
Other Software Used
Microsoft Teams
Broadvoice Usage in Our Company
Use Cases and Deployment Scope
We use Broadvoice for phone and texting features to relay information to our customers on a daily basis. It is used as a daily update for customers as to work being done on their property or to get confirmation on parts and/or repairs being needed on their equipment. When a phone call is not available, we will text the customers with important information.
Pros
- Email/phone voicemail messages
- Texting ability from app
- User interface
- Customer support
Cons
- The phone number lookup for calls
- The phone number lookup for voicemails
- The ease of changing users/numbers
Return on Investment
- The land line functionality helps us make/receive/transfer calls seemlessly
- The app allows our techs in the field to communicate with the office and customers easily
- The sound quality is great and seems to work without issue
Usability
Other Software Used
IntelliShift, Claris FileMaker
Broadvoice VoIP review for Small Business
Use Cases and Deployment Scope
We have two businesses in one building and employees in cross over in answering the phone. Call groups work well here and give different ring tones to help identify how to answer the phone. The large display window of the Yealink phones worked well for putting a great deal of information on the screen. Service has been reliable.
Pros
- Customer Service
- Reliable Uptime
- Good Pricing
Cons
- Need more Flexibility and features to setup unique Call groups
- Train local Tech on the interface setup better
- Messaging box interface could be better
Return on Investment
- I reseller sold us, and the pricing was good.
- Wish I didn't have to sign a three-year contract but is worked out ok
- We do get billed by reseller for support calls.
Usability
Other Software Used
SimpleVoIP
Affordable and Easy to Use
Use Cases and Deployment Scope
We use Broadvoice for our phone system. We have desk phones with them and also access to the B-Hive mobile app and online web portal for communication. Broadvoice provided us with an inexpensive alternative to the phone system we had and provided us with all new desk phones as well. The keep communication easy inside and outside of the building and their support system is very quick and easy to work with.
Pros
- Support Assistance
- Quality Phones
- Ease of Use
Cons
- Mobile app functionality doesn't always work perfectly
- Voicemail navigation is a little long
Most Important Features
- Desk phones for internal and external communication
- Turning the mobile app into an extension of the desk phone
- Affordable
Return on Investment
- The price has allowed us to save a lot of money
- It's allowed a few remote employees to use their work phone number through their personal phone.
Other Software Used
TimeClock Plus, Adobe Acrobat Sign, Microsoft Power BI
