Broadvoice | GoContact

We are a integrator and use work with schools to provide paging using the Nyquist E7000 and C4000 systems. We connect and use Broadvoice for admin paging and IP phone paging.

• Allowed us to keep our promise to our customer big impact.
• Saved us from buying multiple grandstream ata devises around 1500$ saved.
• Allowed our top of the line IP paging system to integrate and be used by admins Big Impact.

Avaya Aura, FreePBX, Ubiquiti Networks UniFi

I work at a personal injury firm that utilizes Broadvoice for communications. The main issues we face are tracking calls, with detailed logs, recording calls, and using headsets to multitask while making contact calls. Broadvoice addresses all of these concerns. Through the online portal we can not only see who was called and when, but also which office extension called. We can also save recorded calls directly to our server to allow us to refer back to communications had. And Broadvoice's app allows us to Bluetooth headsets to the computer and make calls directly from the app, allowing us to multi task.

• Being able to refer back to recorded calls has allowed the firm to save thousands by being able to confirm agreements made verbally when there was not something documented physically.
• Call tracking has given us protections from other firms claiming to not have received communications. We were able to prove who called and when.
• Broadvoice's Tech Support not only helps resolve tech issues, but they walk you through how to do it yourself should the issue arise again. (If you want that) This has made it so that instead of spending time on the phone for minor issues, we are capable of fixing it quickly with the education provided.

Google Voice

Filevine, Outlook4Gmail

I have had Broadvoice as my company's communication source. There are a number applications to utilize the services offered. I was able to set up fax services (which was required for some of our business partners). I was also able to see a record of calls, voicemails and faxes both inbound and outbound. Having that access was valuable for our documentation.

Microsoft Teams

I use Broadvoice to manage phone greetings and call forwarding. I love the email notifications that link directly to new voicemail. The system allows me to change my business hours of operation for holidays. I can access my personal Broadvoice account on the go, using my laptop. I am currently working on getting my texting platform set up, which will give me a quick and easy way to send an important message to a client. The system itself is a little difficult to navigate at first, but the technical support team is top notch!

• Increase in quoting and sales as a direct result of reaching out to people who have left voice mail, or whose name came up on call log.
• Ability to text will save time and money, as it will allow me to cut back on postage costs and phone time.
• Better customer experience, as they know I can access their policy whether I am at work or at home if they have an urgent request that needs immediate attention.

Microsoft 365, Webex Meetings

We use Broadvoice for phone and texting features to relay information to our customers on a daily basis. It is used as a daily update for customers as to work being done on their property or to get confirmation on parts and/or repairs being needed on their equipment. When a phone call is not available, we will text the customers with important information.

• The land line functionality helps us make/receive/transfer calls seemlessly
• The app allows our techs in the field to communicate with the office and customers easily
• The sound quality is great and seems to work without issue

IntelliShift, Claris FileMaker