Item: BrightGauge
Rating: 10
Author: Jason Parsons

Overall Satisfaction with BrightGauge

Use Cases and Deployment Scope

BrightGauge can supercharge your MSP in terms of visualising your KPI performance in real-time, providing automated reporting both for clients and internally, and helping manage your teams on-going performance and targets. BrightGauge removes the challenge out of managing your data, ensuring you get the best from it for your business.

Pros and Cons

Pros

Live Dashboards
Automated, scheduled reporting
Goal/target performance tracking
Integrations
Client sharing ability

Cons

Could do with some easier options when needing to bulk update boards/gauges.

Return on Investment

Strategic data analysis
ROI for clients

Usability

BrightGauge is easy to use. Can jump into it immediately and start creating gauges and dashboards without any training. Intuitive and simple UI.

Alternatives Considered

ConnectWise PSA

BrightGauge offers a far better user experience, ease of use and richer data than using the built in reporting from ConnectWise PSA.

Key Insights

Do you think BrightGauge delivers good value for the price?

Yes

Are you happy with BrightGauge's feature set?

Yes

Did BrightGauge live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of BrightGauge go as expected?

Yes

Would you buy BrightGauge again?

Yes

Likelihood to Recommend

MSPs who are struggling to get the most from their data, or failing to track their numbers at all. Companies that are still creating reports for clients manually.

BrightGauge Feature Ratings

Comments

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