Item: BrightGauge
Rating: 8
Author: Verified User

Overall Satisfaction with BrightGauge

Use Cases and Deployment Scope

We use it for all dashboards and KPI display in our public areas. It is connected to our ConnectWise PSA and RMM. It is used for reporting on daily, weekly, and monthly metrics for our service team and project team.

Pros and Cons

Pros

Reporting
Flexibility
Customization

Cons

Historical Data
Trend charts
ease of creation for new employees to make own gauges

Return on Investment

Positive impact in allowing us to spot red flags early
Monitor performance of clients and employees

Usability

It works well, but isnt overly intuitive when creating new gauges

Key Insights

Do you think BrightGauge delivers good value for the price?

Yes

Are you happy with BrightGauge's feature set?

Yes

Did BrightGauge live up to sales and marketing promises?

Yes

Did implementation of BrightGauge go as expected?

Yes

Would you buy BrightGauge again?

Yes

Other Software Used

ConnectWise PSA, IT Glue

Likelihood to Recommend

Overall works good for most business reporting. We use it across multiple teams and business units. Overall having more historical data would be helpful as for sometime, if you were PSA hosted, you could only get 90 days of data which isn't helpful when looking at effective rate trends or any trend line chart. They have tried to make it longer but it doesnt work well there and should be 1-2 years minimum.

BrightGauge Feature Ratings

Comments

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Works as expected and advertised