Bloomfire

Bloomfire has helped our Knowledge Management team create an integrative resource tool that houses processes, procedures, and policies for our front-line representatives and agents. Since its inception, Bloomfire has worked with our specific requests and needs to enhance the experience, both for the creator (Author) and reader. This has then allowed us to expand responsibilities and roles to other departments by empowering them to contribute, edit, and support one another in the expansion of the knowledge base. Every year the ease of use becomes more intuitive and affords us efficiencies we did not have with our last knowledge database.

• Feedback from users in being able to perform transactions for members has greatly improved.
• There has been an increase in engagement of material presented in posts by learners in training classes.
• Reps and agents say they feel confident they can easily locate information if ever there is a need on the front line.

Canva, Articulate 360, Microsoft Teams

Bloomfire is a program that is provided to us for quick research for company-related material. If we have a question or need a form everything is located in Bloomfire. Other directors may have questions and find answers quickly because there are so many other directors that have asked the same question. If we are looking up and need appropriate forms to fill out simply typing in keywords bring us straight to what we need.

• It’s easier for everyone to find the correct documentation forms we all need to be using.
• Saves time being so quick to have everything in one place.

We are a data-driven company and being that it is the insurance industry, training and reference materials are essential on a minute-by-minute basis at times. Without this data and reference material, we are dead in the water. The managers in our company have striven to make sure we have that training and information at our fingertips at all times and the tool we use is Bloomfire.

• I keep several windows open at once with different info. It has cut my production time by more than 2/3
• As managers update info on the platform it helps to keep me from making regulatory mistakes in my documentation by instantly providing the information I need.
• It is easy to use so I feel zero stress using it in my workday

Bloomfire is our primary tool for onboarding across different verticals at Kargo. When the new hires start, we choose a relevant vertical (e.g. business intelligence, revenue operations, product management) and then have access to a host of different training sessions. These sessions vary and can be in the form of videos or articles. The main problem Bloomfire addresses is needing to get employees up to speed quickly and efficiently, and allows employees to access the information most relevant to them.

• Bloomfire has a notable impact on the speed at which new team members onboard.
• Helps standardize our best practices by directing users (employees) to the same resources for a given question (i.e. how to pull a traffic report from Looker).
• Allows employees to gain access to higher-quality information and helps eliminate the bias of individual people teaching a given subject, as opposed to a collaborative group learning effort.

Hive Data and monday.com

Looker, Sketch, KrakenD, Atlassian Jira Align (formerly AgileCraft)

We use Bloomfire in a variety of business areas from customer service support, technical services, sales, and with our global education teams to share collateral and other educational assets. This application has been an invaluable resource to not only house and share information, but also to engage our community to educate and support each other.

• Increased team productivity
• Higher employee engagement
• Better organization and access to information
• Better cross-department collaboration
• Reduced redundancy of workflows

Fuse and Microsoft SharePoint

Microsoft SharePoint, Ziflow, Smartsheet, Google Drive