Fire Up Your Knowledge Base with Bloomfire
Use Cases and Deployment Scope
Bloomfire has helped our Knowledge Management team create an integrative resource tool that houses processes, procedures, and policies for our front-line representatives and agents. Since its inception, Bloomfire has worked with our specific requests and needs to enhance the experience, both for the creator (Author) and reader. This has then allowed us to expand responsibilities and roles to other departments by empowering them to contribute, edit, and support one another in the expansion of the knowledge base. Every year the ease of use becomes more intuitive and affords us efficiencies we did not have with our last knowledge database.
Pros
- Search Engine
- Upload of Documents and Images
- Sharing of Posts
- Creation of Posts within Series
Cons
- I would love to see the ability to tag, search, and identify images for easy replacement.
Return on Investment
- Feedback from users in being able to perform transactions for members has greatly improved.
- There has been an increase in engagement of material presented in posts by learners in training classes.
- Reps and agents say they feel confident they can easily locate information if ever there is a need on the front line.
Other Software Used
Canva, Articulate 360, Microsoft Teams
