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SAP Business One

Score7 out of 10

228 Reviews and Ratings

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What is SAP Business One?

SAP Business One is an integrated enterprise resource planning (ERP) solution for small and medium-sized businesses, The product encompasses functionality around sales, customer relationships, inventory, operations, financials and human resources.

Categories & Use Cases

Key Features

Learn about the best (and worst!) features SAP Business One has to offer, as determined by TrustRadius' reviewers.
Based on 228 ratings of SAP Business One's features
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Top Performing Features

  • Pay calculation

    Pay calculation provides for computation of employee pay with state and federal deductions.

    Category average: 7.1

  • Benefit plan administration

    Benefit plan administration is administration of health insurance plans and 401k plans, and other benefits.

    Category average: 7.2

  • Direct deposit files

    Direct deposit is the ability to electronically transfer pay to an employee’s personal bank account.

    Category average: 7.4

Areas for Improvement

  • Production Process Design

    Define data for plant hierarchy, process standards, work areas, calendars and standard operations

    Category average: 7.1

  • Configuration Management

    Capture and process customer configuration orders

    Category average: 7.2

  • Project Mobile Functionality

    Capabilities for project functions such as updating and monitoring task progress and timecards from mobile devices

    Category average: 6.6

Most Frequent Users

Top 3 industries using SAP Business One.
Based on HG Insights installation data
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#1 most frequent

Manufacturing

24.9%

2,202 installations of 8,844

#2 most frequent

Professional, Scientific, and Technical Services

14.9%

1,321 installations of 8,844

#3 most frequent

Wholesale Trade

8.0%

705 installations of 8,844

Reviews

What users are saying about SAP Business One.
View all reviews

SAP Business One Review

Incentivized
Verified User
Manager in Product Management (11-50 employees employees)

Use Cases and Deployment Scope

I use SAP Business One to make quotations for my customers and to follow-up the sales process since the first contact until the closing of the business, and also to manage the warehouse inventory, and billing process, so it is an important part of our daily workflow.

Pros

  • Sales report
  • Stock and Inventory data
  • Manage of quotations or leads

Cons

  • The format of quotation file is kind of limited , it should allow more customization to deliver more complete commercial proposals

Return on Investment

  • It gives us a positive impact managing the sales opportunities
  • Allow us to manage with accuracy our inventory of products

Usability

Other Software Used

Yeastar P-Series PBX System, Microsoft Teams Rooms, Microsoft Teams, Yealink Conference Phones, Microsoft 365 Business Premium

SAP B1 highly recommended for manufacturing operations

Incentivized
Verified User
Manager in Information Technology (1001-5000 employees employees)

Use Cases and Deployment Scope

Using it for handling the goods receipt and accounts payable for all the goods that are inwarded into the warehouse. SAP B1 is linked to our inward tool such that as soon as a new item is inwarded it is automatically posted to the GRPO wizard and as soon as the GRPO wizard is completed it is posted into the accounts payable wizard for completing the AP process so that the invoices can be processes and payments can be received on time.Extremely essential for systematic processing of invoices by validating inward goods entry .

Pros

  • The ingerface is very clean with essential menus only .
  • The user interface is pretty fast and completes transactions without errors
  • Very good at handling high volume of transaction items
  • Also supports maintaining master data for all goods

Cons

  • There are occasional failure of certain GRPO transactions maybe 1 in a a 1000 .

Return on Investment

  • Very possitive impact as there are complete records of all financial transactions wrt accounts payable and accounts receivable
  • Essential for keeping track of all master data
  • Helps in identifying stock of goods through custom reports during periodic inventory checks using the inventory management module

Usability

Other Software Used

Microsoft SharePoint, Microsoft Power BI, Microsoft Power Automate, Microsoft Teams, SAP Concur, Microsoft Power Automate

Excellent solution from SAP.

Incentivized
Dipak Kapure
IT executive in Information Technology at Origin Logistics pvt Ltd (11-50 employees employees)

Use Cases and Deployment Scope

We are a 3PL company, and we use it to manage inventory for all our clients. We also use it for purchasing, billing, accounting, HR, CRM, etc.

Pros

  • It has helped us to increase our work efficiency.
  • It has helped us to maintain inventory and accounting accuracy.
  • It has helped us to streamline business processes.

Cons

  • Report customization is quite difficult.
  • On-premises implementation requires higher-end server configuration for smooth working.
  • For additional add-ons you have to depend on SAP partners.

Return on Investment

  • Helps to increase work efficiency.
  • It offers you data security and accuracy.
  • You can automate daily task to save time.

Usability

SAP Business One; proven, mature, reliable

Incentivized
Verified User
Employee in Engineering (11-50 employees employees)

Use Cases and Deployment Scope

I have worked as a consultant, Quality Assurance Engineer and Application Developer supporting clients running their business on SAP Business One. SAP Business One was a fantastic mature replacement for legacy systems especially systems that were 20+ years old. SAP Business One helps assist companies develop a one source of truth for their data and consolidates information into a singular database for inventory, accounting, and sales. It eliminates double data entry, improves communication between departments and users, and ensures accurate customer interactions. I have worked on implementing and supporting SAP Business One for 5 users up to 200 users.

Pros

  • Accounting and Finance reporting
  • Inventory Management and Tracking
  • On the Fly Customization
  • Data Architecture
  • Customer Management
  • Alerts and Approvals

Cons

  • Their Web based client has not seen great adoption and has limitation compared to the local GUI
  • Upgrades - can be long and painful. Especially if you have addons
  • Data Transfer Workbench could use an update.
  • System Performance can be questionable. SAP Business One runs on a SQL database but their are instances were all users are feeling a slowdown and it can be difficult to track the culprit.
  • Mobile Apps are not solid and difficult to install and configure
  • No out of the box Credit Card processing. Requires Addon

Return on Investment

  • Better understanding on inventory levels
  • In depth analysis of different segments of the business in reporting
  • Uncovered broken or unnecessary processes
  • As with any ERP adoption, negative user adoption can led to a failed project

Alternatives Considered

Acumatica, NetSuite ERP, QuickBooks Online, SAP S/4HANA Cloud and e-automate

Other Software Used

Acumatica, HubSpot CRM

Excellent tool for its ease of use

Incentivized
Albert GalanteView profile
Information Technology Manager in Information Technology at CE North America (51-200 employees employees)

Use Cases and Deployment Scope

We use SAP Business One to run our 5 companies. The MRP module is one of the most important ones because it stores our projections and makes calculations which help us decide when to buy and in what quantities so that we get our inventory in time without ordering wrong quantities and in the correct time frames.
We then use EDI to import our Sales Orders directly from our customers, this saves time and avoids errors. Additionally the SO gets created with the correct prices and if there is a difference the SO gets crated with an unapproved status.
We then easily copy the sales order to a purchase order. PO's go through an approval process in SAP. Once the merchandise arrives we receive it into our different warehouses and easily transfer between them.
We then copy the SO to a delivery document and finally to an invoice. The accounting dept. inputs incoming payments from our customers and outgoing payments to our vendors.

Pros

  • MRP handling of stocks
  • Inventory audits by warehouse
  • Approval process of documents
  • easily copy from one document type to the other while keeping them linked to each other

Cons

  • more reports which are common would be useful such as sales by category
  • an easier way for users to edit reports
  • better and easier dashboard tools

Return on Investment

  • Excellent roi since it is the first time the company has real time vision of their finances
  • Users are impressed with the ease of use and visiualization of their transactions
  • integration with EDI has saved time and errors

Other Software Used

Microsoft Excel

Usability

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