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Airtable

Score9 out of 10

751 Reviews and Ratings

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What is Airtable?

Airtable is a project management and collaboration platform designed to enable content pipelines, product management, events planning, user research, and more. It combines spreadsheet,database, calendar, and kanban functionality within one platform.

Categories & Use Cases

Media

1 / 5

Key Features

Learn about the best (and worst!) features Airtable has to offer, as determined by TrustRadius' reviewers.
Based on 751 ratings of Airtable's features
View all features

Top Performing Features

  • Team Collaboration

    Team collaboration capabilities let team members work directly with each other and provide team updates.

    Category average: 9

  • Task Management

    This includes the ability to plan, track, collaborate and report on tasks.

    Category average: 9.1

  • Resource Management

    Resource management is workload planning to maximize resources.

    Category average: 8.6

Areas for Improvement

  • Timesheet Tracking

    Timesheet tracking is the ability to track all billable and non-billable hours for each project.

    Category average: 8.3

  • Change request and Case Management

    Change request and change management enables tracking of all customer requests including priority and timeframe.

    Category average: 8.8

  • Mobile Access

    Mobile access is the ability to access the software from a smartphone or tablet.

    Category average: 8

Reviews

What users are saying about Airtable.
View all reviews

Surprisingly powerful very intuitive.

Incentivized
Matt AldridgeView profile
Knowledge Lead in Information Technology at ACC New Zealand (1001-5000 employees employees)

Use Cases and Deployment Scope

We used Airtable as a relational database to manage all aspects of our learning development programs. It was used to centralize information and plan new team member inductions, such as dates, workshops, progress, etc. It was also used for other data related to planning, project management, asset management, etc.

Pros

  • Relational databases.
  • Flexible UI.
  • Powerful automations.

Cons

  • Lacking spreadsheet features.
  • No sheet formula.

Return on Investment

  • Increase efficiencies.
  • Centralise collaboration.
  • Reduce manual tasks.

Usability

Alternatives Considered

Smartsheet

Other Software Used

Business Process Manager, Nintex

Best Low-Code Database

Incentivized
Kaley WhiteView profile
Data and Systems Analyst at Radformation (51-200 employees employees)

Use Cases and Deployment Scope

My organization used Airtable as a low-code "database" and project management tool. We weren't large enough to need "real" relational databases, and Airtable allowed our nontechnical users to easily perform CRUD operations and visualize information.

Pros

  • Custom views of tabular data.
  • Audit trails: who edited what, and when?
  • Custom scripts and automations.

Cons

  • When records are deleted, there could be more options for what happens to associated records in other tables.
  • Multi-select fields should be sortable.
  • The per-user pricing model can be cumbersome when you need to share bases with third parties but can't use a publicly accessible URL.

Return on Investment

  • Allowed us to centralize customer information from many different sources, saving valuable support agent time
  • Streamlined project management task reminders
  • Provided easy data entry for external parties

Usability

Alternatives Considered

Retool, Microsoft Excel and Google Sheets

Other Software Used

Slack, Google Chat, GDocs

Best database app for internal use

Incentivized
William NuttView profile
Founder + Chief Strategist in Professional Services at Nutt Labs (1-10 employees employees)

Use Cases and Deployment Scope

Structuring data is crucial, and Airtable is the best app for it. I use it as a single source of truth for finances (accounts and transactions), as a CRM (people, organizations, and form submissions), and much more. Paired with its powerful databases, it also offers robust automation capabilities, which I use for sending personalized auto-responses and much more.

Pros

  • Structuring information
  • Automation with structured information
  • Interface for interacting with information

Cons

  • It's only for internal use because it supports neither custom domains nor custom code. That's an Achilles heel

Return on Investment

  • Saves immeasurable time
  • Secures information from human vulnerabilities
  • Keeps information accurate

Usability

Alternatives Considered

Notion, Coda and Google Sheets

Other Software Used

Notion

Useful toll for elimination of repetitive tasks and setup automations

Incentivized
Fabio Belchior
Director Customer Excellence in Customer Service at Indie Campers (201-500 employees employees)

Use Cases and Deployment Scope

We use a tool that helps us streamline the communication flows with teams not using the Global CRMs. Mainly to report specific key actions that need to be done daily or important escalations that need to be completed within a short SLA and in a structured way. Is also a tool make announcements to different audiences across the company, and a repository of actionable data.

Pros

  • Automated emails with a simple click
  • Good space storage shared between teams
  • Easy to design structured approaches with cross functional teams

Cons

  • Is not so easy to integrate with other CRMs
  • Better account support for small accounts
  • Should be easier (low code) on setting up automation

Return on Investment

  • Eliminated repeated tasks on document processing
  • Automated template emails that are now being sent in bulk
  • Organized they way announcements are being made to the operational team

Usability

Alternatives Considered

Zendesk Chat and Talkdesk

Other Software Used

Atlassian Jira

Functional yet neat

Ayushi D LalView profile
Founder/Webflow Developer in Information Technology at Cereal Club (1-10 employees employees)

Use Cases and Deployment Scope

I use it to organise project data, timelines, and time tracking for projects to share with clients for invoicing ⚡

The Product not only organises my data in a functional way, but also makes it look visually clean and professional. Plus it is easy to maintain, share and coordinate info.

Pros

  • Data management and visual presentation through its interface
  • Facilitates automation of data through its apps
  • Helps manage projects, timelines and schedules

Cons

  • Expensive in terms of pricing. A lot of features are restrictive on the free plan. Like storage is limited.
  • Lack of inter-workspace logic to connect data
  • Has a steep learning curve and slow user support system.

Return on Investment

  • It has made my client pitches and communication more professional and easily comprehensible.
  • Given the limited storage on the free plan, I have had to sometimes move data.

Usability

Alternatives Considered

Google Sheets

Other Software Used

Zapier

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