Airtable

Score9 out of 10

751 Reviews and Ratings

What is Airtable?

Airtable is a project management and collaboration platform designed to enable content pipelines, product management, events planning, user research, and more. It combines spreadsheet,database, calendar, and kanban functionality within one platform.

Categories & Use Cases

Media

1 / 5

Team Collaboration
Team collaboration capabilities let team members work directly with each other and provide team updates.
Category average: 9
Task Management
This includes the ability to plan, track, collaborate and report on tasks.
Category average: 9.1
Resource Management
Resource management is workload planning to maximize resources.
Category average: 8.6

Timesheet Tracking
Timesheet tracking is the ability to track all billable and non-billable hours for each project.
Category average: 8.3
Change request and Case Management
Change request and change management enables tracking of all customer requests including priority and timeframe.
Category average: 8.8
Mobile Access
Mobile access is the ability to access the software from a smartphone or tablet.
Category average: 8

Matt Aldridge View profile

Knowledge Lead in Information Technology at ACC New Zealand (1001-5000 employees employees)

Use Cases and Deployment Scope

We used Airtable as a relational database to manage all aspects of our learning development programs. It was used to centralize information and plan new team member inductions, such as dates, workshops, progress, etc. It was also used for other data related to planning, project management, asset management, etc.

Pros

Relational databases.
Flexible UI.
Powerful automations.

Cons

Lacking spreadsheet features.
No sheet formula.

Return on Investment

Increase efficiencies.
Centralise collaboration.
Reduce manual tasks.

Usability

Alternatives Considered

Smartsheet

Other Software Used

Business Process Manager, Nintex

Kaley White View profile

Data and Systems Analyst at Radformation (51-200 employees employees)

Use Cases and Deployment Scope

My organization used Airtable as a low-code "database" and project management tool. We weren't large enough to need "real" relational databases, and Airtable allowed our nontechnical users to easily perform CRUD operations and visualize information.

Pros

Custom views of tabular data.
Audit trails: who edited what, and when?
Custom scripts and automations.

Cons

When records are deleted, there could be more options for what happens to associated records in other tables.
Multi-select fields should be sortable.
The per-user pricing model can be cumbersome when you need to share bases with third parties but can't use a publicly accessible URL.

Return on Investment

Allowed us to centralize customer information from many different sources, saving valuable support agent time
Streamlined project management task reminders
Provided easy data entry for external parties

Usability

Alternatives Considered

Retool, Microsoft Excel and Google Sheets

Other Software Used

Slack, Google Chat, GDocs

William Nutt View profile

Founder + Chief Strategist in Professional Services at Nutt Labs (1-10 employees employees)

Use Cases and Deployment Scope

Structuring data is crucial, and Airtable is the best app for it. I use it as a single source of truth for finances (accounts and transactions), as a CRM (people, organizations, and form submissions), and much more. Paired with its powerful databases, it also offers robust automation capabilities, which I use for sending personalized auto-responses and much more.

Pros

Structuring information
Automation with structured information
Interface for interacting with information

Cons

It's only for internal use because it supports neither custom domains nor custom code. That's an Achilles heel

Return on Investment

Saves immeasurable time
Secures information from human vulnerabilities
Keeps information accurate

Usability

Alternatives Considered

Notion, Coda and Google Sheets

Other Software Used

Notion

Fabio Belchior

Director Customer Excellence in Customer Service at Indie Campers (201-500 employees employees)

Use Cases and Deployment Scope

We use a tool that helps us streamline the communication flows with teams not using the Global CRMs. Mainly to report specific key actions that need to be done daily or important escalations that need to be completed within a short SLA and in a structured way. Is also a tool make announcements to different audiences across the company, and a repository of actionable data.

Pros

Automated emails with a simple click
Good space storage shared between teams
Easy to design structured approaches with cross functional teams

Cons

Is not so easy to integrate with other CRMs
Better account support for small accounts
Should be easier (low code) on setting up automation

Return on Investment

Eliminated repeated tasks on document processing
Automated template emails that are now being sent in bulk
Organized they way announcements are being made to the operational team

Usability

Alternatives Considered

Zendesk Chat and Talkdesk

Other Software Used

Atlassian Jira

Ayushi D Lal View profile

Founder/Webflow Developer in Information Technology at Cereal Club (1-10 employees employees)

Use Cases and Deployment Scope

I use it to organise project data, timelines, and time tracking for projects to share with clients for invoicing ⚡

The Product not only organises my data in a functional way, but also makes it look visually clean and professional. Plus it is easy to maintain, share and coordinate info.

Pros

Data management and visual presentation through its interface
Facilitates automation of data through its apps
Helps manage projects, timelines and schedules

Cons

Expensive in terms of pricing. A lot of features are restrictive on the free plan. Like storage is limited.
Lack of inter-workspace logic to connect data
Has a steep learning curve and slow user support system.

Return on Investment

It has made my client pitches and communication more professional and easily comprehensible.
Given the limited storage on the free plan, I have had to sometimes move data.

Usability

Alternatives Considered

Google Sheets

Other Software Used

Zapier

Asana

Smartsheet

Trello

Airtable

What is Airtable?

Categories & Use Cases

Media

Key Features

Top Performing Features

Team Collaboration

Task Management

Resource Management

Areas for Improvement

Timesheet Tracking

Change request and Case Management

Mobile Access

Reviews

Use Cases and Deployment Scope

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Cons

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Usability

Alternatives Considered

Other Software Used

Use Cases and Deployment Scope

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Return on Investment

Usability

Alternatives Considered

Other Software Used

Use Cases and Deployment Scope

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Return on Investment

Usability

Alternatives Considered

Other Software Used

Use Cases and Deployment Scope

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Return on Investment

Usability

Alternatives Considered

Other Software Used

Use Cases and Deployment Scope

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Return on Investment

Usability

Alternatives Considered

Other Software Used

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