Bullhorn ATS & CRM vs. Trakstar Hire

For recruitment businesses there really is no better tool out there. Bullhorn ATS & CRM integrates flawlessly with other software making it less work for consultants in having lots of different tabs open at once. In addition to this, the support team are fantastic they are quick to assist in fixing issues should they arise. I accidentally deleted a lot of tasks which are essentially diary reminders and leads which upset the sales floor as you can imagine. it was a quick fix for this to be undone quickly and without issue. Day to day, adding a candidate is as easy as dragging and dropping a document in either PDF or word format. the system pics up duplicates quickly also ensuring the system is not clogged up with lots of the same information.

Incentivized

Before, it was a nightmare of spreadsheets, email templates, and needless to say, many many applicants fell through the cracks or left with a bad impression of our firm due to the poor communication. With Trakstar, we're able to easily track where every applicant is in the funnel, collect information on how they are doing, and manage the whole communication process. I love being able to work in both Gmail and in their software and I love how it tracks the conversations so that I can easily go back and review where things are with any given applicant. That said, the product is more geared toward someone that is hiring for one person per role. We make it work, but there is a lot of functionality that doesn't get used because of that

Incentivized

• It provides the contact details of a candidate relevant to the job. All details are with a user-friendly interface that anyone can use the application.
• The specific details given by Bullhorn ATS & CRM are unbelievable. One place and you can make a decision about hiring or not hiring.
• The messaging automation feature again helps to save our time.

Incentivized

• There's a "social footprint" kind of feature that scrubs popular social media tools for content, and aggregates this on the candidate page for a complete view of the candidate's personal brand. That was neat.
• The email and calendar integration was well done. Most people want simple communications (the ability to respond to a candidate from the email client on your mobile device, without the hassle of logging into a platform). The ability to discreetly communicate with the candidates, while maintaining the tags and communications thread on the candidates page was gold. It reminded me a lot of central desktop by how smartly it was executed.
• Increasing reach by blasting the job to multiple job boards (this was included in one of the subscriptions). Great timesaver.

Incentivized

• Reporting: out of the box reporting is not very detailed or easy to navigate. In order to get better detailed and specific reports, you either need their Canvas product or pay for a 3rd party vendor.
• Customization: will get better with NOVO Experience update, but many users still don't have it. Right now many fields and order are not customizable
• Many features Bullhorn can do are not apparent to the user, often times you have to call in the figure things out.

Incentivized

• Once you activate a sponsored job post, it "appears" to stay live, even if the sponsorship ends. Makes it difficult to see what's live and to track spend.
• Doesn't link with our HRIS (Paycor)
• Wish there was a better method to create a formal application besides the questionnaire option.

Incentivized

We have about 2 years left on our current contract; It would take a major change in the ATS marketplace for us to strongly consider opting out of renewal given the time and effort we have dedicated to building our our Bullhorn system. I will take the time to revisit with some of the competition down the road, but Bullhorn acquired our runner up, MaxHire, about a year back and continues to offer a solid product suite for our current and future needs.

Incentivized

We have not renewed our subscription for Recruiterbox. Although it is a great platform with great customer service, it does not have the functionality our company needs to be able to scale and there weren't plans to develop that functionality soon.

Incentivized

I found Bullhorn ATS & CRM to be extremely user friendly and quick to learn how to navigate it. The integration to Xero is extremely beneficial and really helps us to manage and monitor our recruitment activities and what stage of recruitment we are up to and to ensure we are invoicing our clients accordingly which we do in three stages.

Incentivized

Recruiterbox is extremely easy to use and to learn. The only function that is difficult to use, even once you have the hang of the system, is reporting.

Incentivized

It's been a nightmare experience. The initial sales team were brilliant, and the customer service is great from the tech team - they get in touch with you quickly. However; I was often finding workarounds myself, or being advised workarounds instead of having issues resolved (example - The DPA/Non DPA issue - an Excel spreadsheet can do this, yet a CRM cannot?). I was debited on the incorrect date & then when I requested they refund until the due date, I was re-debited again on the correct date. The communication was poor - their billing team are based in the US and there was no acknowledgement of the mistake. My initial consultant chased them down for me, and advised me of their error. Lucky. The product was oversold. For example; I was advised their 'merge docs' feature would allow me to pull data directly from the 'Overview,' 'Work Histories' which later proved to be false. Finally, when I requested to end my contract & transfer my data (I advised a specific date I needed it, when my CRM would be ready) they advised it would take 15 business days & I was to put no further data in my system during that 15 days, and then gave me my data after 3. I now have no CRM for 4 weeks

The customer service has always been fantastic. We were always taken care of and no issue or problem went unsolved.

Incentivized

With the exception of Job Diva, which I don't know if it's available on Android or iOS, Bull Horn was much easier to use. Bull Horn is also quite beneficial in tracking the application of candidates and updating their statuses in order to check their availability for future references. I enjoy the feature that allows you to enter various candidate details and the capacity to create massive groupings based on candidate characteristics.

Incentivized

Recruiterbox does not have as many features as other products I have used, however I would rate it very strong for ease of use. If you need something simple & out of the box, I had no complaints. I also experienced very few, if any, bugs while using the product.

Incentivized

• Bullhorn has helped with the standardization of data which allows us to track our high, low and in between individuals. It allows for corporate bench marks to be tracked. It also allows for a closer look at all of the data points to make decisions versus making decisions based on perceptions. The data has definitely helped us make better business decisions because of the reporting capabilities.
• Bullhorn has some great marketplace partners and additional products like VMS Access that help with your VMS clients. This is a real time saver.

• There has not been a high enough return on investment from Recruiterbox to know if the results shown during recruitment have been adequate.
• Recruiterbox represents an improvement in our ROI of 3, and was previously at 2, which equates to 100% more profit for the company. It is still low, but may eventually increase.

Incentivized