TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    SAP S/4HANA Cloud

    Score8.6 out of 10
    N/ASAP S/4HANA Cloud is a modular ERP that enables users to run mission-critical operations in real time from anywhere, introduce new business models in any industry, and expand globally. SAP S/4HANA Cloud is a SaaS product and can also be deployed in a hybrid landscape for quicker time to value.​ ​​ SAP S/4HANA Cloud is a foundational component of the SAP…N/A

    SAP Sales Cloud

    Score8.3 out of 10
    N/ASAP Sales Cloud (formerly SAP Cloud for Sales) is a cloud sales application with sales automation, enterprise resource planning (ERP) integration, and collaboration capabilities.N/A
    Pricing
    SAP S/4HANA CloudSAP Sales Cloud
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    SAP S/4HANA CloudSAP Sales Cloud
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeRequiredNo setup fee
    Additional DetailsPer user, per month—
    More Pricing Information
    Community Pulse
    SAP S/4HANA CloudSAP Sales Cloud
    Considered Both Products
    SAP
    Chose SAP S/4HANA Cloud
    Fully integrated
    Incentivized
    SAP
    Chose SAP Sales Cloud
    SAP Sales Cloud is Tightly integrated with SAP S/4 Hana while the integration and transfer of data with user interface was challenging inearlier Salesforce Sales Cloud being non SAP product at hight cost
    Incentivized
    Chose SAP Sales Cloud
    SAP Sales Cloud works well and has a easy set up for a simplified sales proess setup.
    Incentivized
    Key User Insights
    Would buy again
    95%
    Would buy again
    504 Answers
    89%
    Would buy again
    87 Answers
    Delivers good value for the price
    96%
    Delivers good value for the price
    396 Answers
    94%
    Delivers good value for the price
    79 Answers
    Happy with the feature set
    95%
    Happy with the feature set
    502 Answers
    97%
    Happy with the feature set
    95 Answers
    Lived up to sales and marketing promises
    89%
    Lived up to sales and marketing promises
    288 Answers
    94%
    Lived up to sales and marketing promises
    72 Answers
    Implementation went as expected
    86%
    Implementation went as expected
    358 Answers
    88%
    Implementation went as expected
    71 Answers
    Features
    SAP S/4HANA CloudSAP Sales Cloud
    Payroll Management
    Comparison of Payroll Management features of SAP S/4HANA Cloud and SAP Sales Cloud
    Feature
    SAP S/4HANA Cloud
    8.3
    290 Ratings
    15% above category average
    SAP Sales Cloud
    -
    Ratings
    Pay calculation8.1248 Ratings00 Ratings
    Benefit plan administration8.3248 Ratings00 Ratings
    Direct deposit files8.0242 Ratings00 Ratings
    Customization
    Comparison of Customization features of SAP S/4HANA Cloud and SAP Sales Cloud
    Feature
    SAP S/4HANA Cloud
    7.9
    424 Ratings
    4% above category average
    SAP Sales Cloud
    7.7
    111 Ratings
    3% above category average
    API for custom integration7.9406 Ratings7.899 Ratings
    Plug-ins7.9376 Ratings00 Ratings
    Custom fields00 Ratings8.0111 Ratings
    Custom objects00 Ratings7.3107 Ratings
    Scripting environment00 Ratings7.794 Ratings
    Security
    Comparison of Security features of SAP S/4HANA Cloud and SAP Sales Cloud
    Feature
    SAP S/4HANA Cloud
    8.5
    487 Ratings
    4% above category average
    SAP Sales Cloud
    8.6
    114 Ratings
    3% above category average
    Single sign-on capability8.7457 Ratings8.8109 Ratings
    Role-based user permissions8.2480 Ratings8.3108 Ratings
    Reporting & Analytics
    Comparison of Reporting & Analytics features of SAP S/4HANA Cloud and SAP Sales Cloud
    Feature
    SAP S/4HANA Cloud
    7.9
    494 Ratings
    9% above category average
    SAP Sales Cloud
    -
    Ratings
    Dashboards7.9462 Ratings00 Ratings
    Standard reports8.1487 Ratings00 Ratings
    Custom reports7.8453 Ratings00 Ratings
    General Ledger and Configurable Accounting
    Comparison of General Ledger and Configurable Accounting features of SAP S/4HANA Cloud and SAP Sales Cloud
    Feature
    SAP S/4HANA Cloud
    8.4
    485 Ratings
    8% above category average
    SAP Sales Cloud
    -
    Ratings
    Accounts payable8.4478 Ratings00 Ratings
    Accounts receivable8.3460 Ratings00 Ratings
    Global Financial Support8.249 Ratings00 Ratings
    Primary and Secondary Ledgers8.148 Ratings00 Ratings
    Journals and Reconciliations8.248 Ratings00 Ratings
    Configurable Accounting8.245 Ratings00 Ratings
    Standardized Processes8.651 Ratings00 Ratings
    Inventory Management
    Comparison of Inventory Management features of SAP S/4HANA Cloud and SAP Sales Cloud
    Feature
    SAP S/4HANA Cloud
    8.6
    426 Ratings
    8% above category average
    SAP Sales Cloud
    -
    Ratings
    Inventory tracking8.6417 Ratings00 Ratings
    Automatic reordering8.4361 Ratings00 Ratings
    Location management8.2344 Ratings00 Ratings
    Order Management
    Comparison of Order Management features of SAP S/4HANA Cloud and SAP Sales Cloud
    Feature
    SAP S/4HANA Cloud
    8.4
    437 Ratings
    7% above category average
    SAP Sales Cloud
    -
    Ratings
    Pricing8.2416 Ratings00 Ratings
    Order entry8.5425 Ratings00 Ratings
    Credit card processing9.024 Ratings00 Ratings
    Cost of goods sold8.5400 Ratings00 Ratings
    Order Orchestration8.140 Ratings00 Ratings
    Subledger and Financial Process
    Comparison of Subledger and Financial Process features of SAP S/4HANA Cloud and SAP Sales Cloud
    Feature
    SAP S/4HANA Cloud
    8.7
    52 Ratings
    15% above category average
    SAP Sales Cloud
    -
    Ratings
    Billing Management9.01 Ratings00 Ratings
    Cash and Asset Management8.046 Ratings00 Ratings
    Travel & Expense Management10.01 Ratings00 Ratings
    Budgetary Control & Encumbrance Accounting8.142 Ratings00 Ratings
    Period Close8.350 Ratings00 Ratings
    Project Execution Management
    Comparison of Project Execution Management features of SAP S/4HANA Cloud and SAP Sales Cloud
    Feature
    SAP S/4HANA Cloud
    9.3
    1 Ratings
    30% above category average
    SAP Sales Cloud
    -
    Ratings
    Project Planning and Scheduling10.01 Ratings00 Ratings
    Task Insight for Project Managers8.01 Ratings00 Ratings
    Project Mobile Functionality10.01 Ratings00 Ratings
    Definable Resource Pools9.01 Ratings00 Ratings
    Grants Management
    Comparison of Grants Management features of SAP S/4HANA Cloud and SAP Sales Cloud
    Feature
    SAP S/4HANA Cloud
    8.3
    27 Ratings
    11% above category average
    SAP Sales Cloud
    -
    Ratings
    Award Lifecycle Management8.327 Ratings00 Ratings
    Procurement
    Comparison of Procurement features of SAP S/4HANA Cloud and SAP Sales Cloud
    Feature
    SAP S/4HANA Cloud
    8.3
    49 Ratings
    18% above category average
    SAP Sales Cloud
    -
    Ratings
    Bids Analyzed and Compared8.238 Ratings00 Ratings
    Contract Authoring8.338 Ratings00 Ratings
    Contract Repository8.235 Ratings00 Ratings
    Requisitions-to-Purchase Orders Integrated8.443 Ratings00 Ratings
    Supplier Management8.343 Ratings00 Ratings
    Risk Management
    Comparison of Risk Management features of SAP S/4HANA Cloud and SAP Sales Cloud
    Feature
    SAP S/4HANA Cloud
    9.8
    1 Ratings
    40% above category average
    SAP Sales Cloud
    -
    Ratings
    Risk Repository10.01 Ratings00 Ratings
    Control Management10.01 Ratings00 Ratings
    Control Efficiency Assessments10.01 Ratings00 Ratings
    Issue Detection9.01 Ratings00 Ratings
    Remediation and Certification10.01 Ratings00 Ratings
    Logistics
    Comparison of Logistics features of SAP S/4HANA Cloud and SAP Sales Cloud
    Feature
    SAP S/4HANA Cloud
    8.2
    37 Ratings
    21% above category average
    SAP Sales Cloud
    -
    Ratings
    Transportation Planning and Optimization8.435 Ratings00 Ratings
    Transportation Execution Management7.936 Ratings00 Ratings
    Trade and Customs Management8.031 Ratings00 Ratings
    Fulfillment Management8.632 Ratings00 Ratings
    Warehouse Workforce Management8.231 Ratings00 Ratings
    Manufacturing
    Comparison of Manufacturing features of SAP S/4HANA Cloud and SAP Sales Cloud
    Feature
    SAP S/4HANA Cloud
    8.5
    39 Ratings
    14% above category average
    SAP Sales Cloud
    -
    Ratings
    Production Process Design8.636 Ratings00 Ratings
    Production Management8.737 Ratings00 Ratings
    Configuration Management8.536 Ratings00 Ratings
    Work Execution8.336 Ratings00 Ratings
    Manufacturing Costs8.633 Ratings00 Ratings
    Supply Chain
    Comparison of Supply Chain features of SAP S/4HANA Cloud and SAP Sales Cloud
    Feature
    SAP S/4HANA Cloud
    8.3
    45 Ratings
    15% above category average
    SAP Sales Cloud
    -
    Ratings
    Forecasting8.340 Ratings00 Ratings
    Inventory Planning8.343 Ratings00 Ratings
    Performance Monitoring8.342 Ratings00 Ratings
    Product Lifecycle Management
    Comparison of Product Lifecycle Management features of SAP S/4HANA Cloud and SAP Sales Cloud
    Feature
    SAP S/4HANA Cloud
    9.0
    42 Ratings
    23% above category average
    SAP Sales Cloud
    -
    Ratings
    Proposal Management10.01 Ratings00 Ratings
    Product Master Data Management8.142 Ratings00 Ratings
    Sales Force Automation
    Comparison of Sales Force Automation features of SAP S/4HANA Cloud and SAP Sales Cloud
    Feature
    SAP S/4HANA Cloud
    -
    Ratings
    SAP Sales Cloud
    8.3
    120 Ratings
    7% above category average
    Customer data management / contact management00 Ratings8.8117 Ratings
    Workflow management00 Ratings8.6118 Ratings
    Territory management00 Ratings7.2105 Ratings
    Opportunity management00 Ratings8.0114 Ratings
    Integration with email client (e.g., Outlook or Gmail)00 Ratings7.9110 Ratings
    Contract management00 Ratings8.3112 Ratings
    Quote & order management00 Ratings8.3109 Ratings
    Interaction tracking00 Ratings8.5111 Ratings
    Channel / partner relationship management00 Ratings8.6110 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of SAP S/4HANA Cloud and SAP Sales Cloud
    Feature
    SAP S/4HANA Cloud
    -
    Ratings
    SAP Sales Cloud
    8.1
    103 Ratings
    7% above category average
    Case management00 Ratings7.998 Ratings
    Call center management00 Ratings8.692 Ratings
    Help desk management00 Ratings8.095 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of SAP S/4HANA Cloud and SAP Sales Cloud
    Feature
    SAP S/4HANA Cloud
    -
    Ratings
    SAP Sales Cloud
    7.5
    107 Ratings
    1% below category average
    Lead management00 Ratings7.3106 Ratings
    Email marketing00 Ratings7.694 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of SAP S/4HANA Cloud and SAP Sales Cloud
    Feature
    SAP S/4HANA Cloud
    -
    Ratings
    SAP Sales Cloud
    8.2
    115 Ratings
    8% above category average
    Task management00 Ratings8.1111 Ratings
    Billing and invoicing management00 Ratings8.196 Ratings
    Reporting00 Ratings8.6105 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of SAP S/4HANA Cloud and SAP Sales Cloud
    Feature
    SAP S/4HANA Cloud
    -
    Ratings
    SAP Sales Cloud
    8.4
    114 Ratings
    10% above category average
    Forecasting00 Ratings8.3107 Ratings
    Pipeline visualization00 Ratings8.4107 Ratings
    Customizable reports00 Ratings8.5110 Ratings
    Social CRM
    Comparison of Social CRM features of SAP S/4HANA Cloud and SAP Sales Cloud
    Feature
    SAP S/4HANA Cloud
    -
    Ratings
    SAP Sales Cloud
    7.2
    83 Ratings
    2% below category average
    Social data00 Ratings7.383 Ratings
    Social engagement00 Ratings7.281 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of SAP S/4HANA Cloud and SAP Sales Cloud
    Feature
    SAP S/4HANA Cloud
    -
    Ratings
    SAP Sales Cloud
    7.7
    97 Ratings
    5% above category average
    Marketing automation00 Ratings8.093 Ratings
    Compensation management00 Ratings7.480 Ratings
    Platform
    Comparison of Platform features of SAP S/4HANA Cloud and SAP Sales Cloud
    Feature
    SAP S/4HANA Cloud
    -
    Ratings
    SAP Sales Cloud
    7.5
    99 Ratings
    2% above category average
    Mobile access00 Ratings7.599 Ratings
    Best Alternatives
    SAP S/4HANA CloudSAP Sales Cloud
    Small Businesses
    Zoho One
    Score8.9 out of 10
    Salesflare
    Score6 out of 10
    Medium-sized Companies
    Zoho One
    Score8.9 out of 10
    Zendesk Sell
    Score8.8 out of 10
    Enterprises
    Microsoft Dynamics AX (discontinued)
    Score9.1 out of 10
    Daylite
    Score7.6 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    SAP S/4HANA CloudSAP Sales Cloud
    Likelihood to Recommend
    8.6
    (561 ratings)
    8.5
    (131 ratings)
    Likelihood to Renew
    9.4
    (14 ratings)
    8.6
    (7 ratings)
    Usability
    8.3
    (455 ratings)
    6.7
    (7 ratings)
    Availability
    9.0
    (3 ratings)
    8.0
    (1 ratings)
    Performance
    9.0
    (2 ratings)
    8.0
    (1 ratings)
    Support Rating
    5.6
    (77 ratings)
    8.8
    (10 ratings)
    In-Person Training
    9.0
    (1 ratings)
    -
    (0 ratings)
    Online Training
    9.0
    (1 ratings)
    7.0
    (2 ratings)
    Implementation Rating
    6.7
    (6 ratings)
    8.0
    (1 ratings)
    Configurability
    9.0
    (2 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    7.0
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    8.0
    (2 ratings)
    -
    (0 ratings)
    Product Scalability
    8.0
    (2 ratings)
    8.3
    (91 ratings)
    Professional Services
    9.0
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    8.0
    (2 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    8.0
    (2 ratings)
    -
    (0 ratings)
    User Testimonials
    SAP S/4HANA CloudSAP Sales Cloud
    Likelihood to Recommend
    SAP
    I think it well suited for organizations with a large and complex infrastructures as it can handle them very easily in my opinion. It is also recommended for companies which are planning to move to mostly automated environments, in which it can be implemented in a good manner. I also think it is not suited or less suited for smaller scale organizations as the cost of operation could exceed the budget.
    Incentivized
    Read full review
    SAP
    1. Better understanding of customer choice and sales insights. 2. High chance that we can convert the lead into sales as SAP analyzes the customer's need and behavior. 3. As it analyzes the data behind the scenes, a better price deal closing is possible, as it gives that level of insight.
    Incentivized
    Read full review
    Pros
    SAP
    • The software helps in forecasting and identifying potential challenges that would affect our organisation in the near future. This enables us to prepare in advance and also adopt practical and viable measures.
    • It enables faster and accurate data processing, which enhances decision-making.
    • It's easily customizable according to specific organizational needs. This promotes overall efficiency and productivity of the organization.
    Incentivized
    Read full review
    SAP
    • I love its ability to automate the entire sales process for us.
    • Another thing I love is how it combines data from different touchpoints to provide a 360-degree view of the customer.
    • What I like best about SAP Sales Cloud is the real-time analytics it provides for my organization.
    Incentivized
    Read full review
    Cons
    SAP
    • The beginner's user-friendly UI can help learners learn easily, and it feels a bit complex.
    • Implementation of AI bot on common tasks.
    • There are no offline functionality that users can use remotely.
    • As the scalability of the products grows, they become more expensive.
    Incentivized
    Read full review
    SAP
    • One area of concern is the many data silos that are present within SAP sales cloud
    • While creating filters for accessing sales lead reports, the accuracy is missing sometimes.
    • The product is quite vast and a lot more learning material and knowledge base documents are required.
    Read full review
    Likelihood to Renew
    SAP
    The cost of SAP as an ERP is quite high and the switching costs associated with ERP systems are even higher. That being said moving from one ERP to another only happens once in a great while for large organizations. Those switching costs include retraining, IT hardware requirements, outside consultants and more
    Read full review
    SAP
    SAP sales enables organizations to manage their sales activities, such as inquiries, quotations, orders, deliveries, billing, and payments. Also integrates with other SAP modules, such as finance, logistics, and marketing, to provide a comprehensive solution for managing the entire sales cycle. thats makes SAP a good choice
    Incentivized
    Read full review
    Usability
    SAP
    Day to day data insight is more accurate for manufacturing industry to procure as per forecasted from supplier. Supply and fulfillment cycle becomes more easier. I would say more about performance as we are using this new server so we can see clear difference between SAP S/4HANA Cloud and ECC. Also it has customized business extensions for rapid development.
    Incentivized
    Read full review
    SAP
    In short, SAP CRM is a complete service that will help improve marketing strategy and productivity. It covers various topics, from big data analytics to resource management and housing sales data. SAP CRM has a long list of features and can do them all.
    Incentivized
    Read full review
    Reliability and Availability
    SAP
    No answers on this topic
    SAP
    Product was mostly available. A couple accessibility issues did exist when sending API calls, and there was either no response, or a delayed response.
    Read full review
    Support Rating
    SAP
    The support system I find great as whenever I run into problems they rectify them quickly as possible they never reacted late the support is just up to the mark for me. They provide many solutions to the problems I faced the [technical] team support is always amazing they [listen] to mean work accordingly.
    Read full review
    SAP
    SAP's customer service is quick and efficient, with a response time of fewer than some minutes. In either case, you'll get instant help from the vendor or online forums. In addition, the vendor provides excellent global support for this tool. Like Salesforce, SugarCRM, etc., it's probably fine as a standalone CRM option.
    Read full review
    In-Person Training
    SAP
    More effective
    Incentivized
    Read full review
    SAP
    No answers on this topic
    Online Training
    SAP
    No answers on this topic
    SAP
    Training was mostly completed over a couple conference calls, and reading the API documentation. Our developers were able to implement quickly after reading the documentation.
    Read full review
    Implementation Rating
    SAP
    SAP requires
    a lot of internal and external resources to complete its successful
    implementation. The cloud version requires a deeper understanding of the
    different capabilities of the local systems (hardware) and the connection
    towards your local IT team. We found several problems on our systems that we
    couldn't foresee before the implementation and roll out.
    Incentivized
    Read full review
    SAP
    I would rate the implementation a 7. While the process overall was successful, there were challenges related to data migration, integration with other systems, and initial user adoption. However, the support from SAP during the implementation phase was helpful, and we were able to resolve the major issues as the process progressed.
    Incentivized
    Read full review
    Alternatives Considered
    SAP
    The platform utilizes advanced predictive analytics to anticipate operational bottlenecks and put them out of commission before the problems become larger. We can proactively develop effective strategies that help keep service quality in the face of unexpected changes in the market, or external disruptions, by continuously analyzing historical performance data as well as elements of the current market
    Incentivized
    Read full review
    SAP
    Sap sales cloud has boosted the supply chain network . Sap Sales cloud has seamlessly unified the backend business processes into more transparent effective ones.The customer satisfaction have also increased with better customer collaboration and relationship.The vendor management process has also been significantly impacted and all for good. Customers are really happy with it
    Incentivized
    Read full review
    Scalability
    SAP
    No answers on this topic
    SAP
    We can effectively manage sales and achieve scalable segmentation and targeting with SAP Sales Cloud, all with little training required. The program is incredibly user-friendly and enables additional ERP system integration. The automated authorization system, which has made permissions management easier and can be implemented in the cloud by several cloud service tenants—each of whom is a cloud service provider—was something I really appreciated. For users who don't want to click on three links to launch each relevant CRM program, this is quite helpful.
    Incentivized
    Read full review
    Return on Investment
    SAP
    • The financial management part ensures every process is well planned and allocated resources are used efficiently.
    • The development of payroll management ensures that all employees are happily remunerated and, hence, very productive.
    • The creation of solid financial reporting acts as the primary driver in decision-making, which brings more insights into development.
    Incentivized
    Read full review
    SAP
    • Positive Impact: SAP Sales Cloud can lead to increased sales efficiency by automating manual tasks, streamlining workflows, and providing real-time access to customer data. This can result in sales teams spending more time on revenue-generating activities.
    • Negative Impact: The initial costs associated with implementing SAP Sales Cloud, including licensing, customization, and training, can be significant. If not managed properly, this may impact the short-term financials and the expected payback period.
    • Negative Impact: The comprehensive features of SAP Sales Cloud might result in a steeper learning curve for users. If not addressed through adequate training and change management, this complexity can temporarily impact productivity.
    Incentivized
    Read full review
    ScreenShots

    SAP S/4HANA Cloud Screenshots

    Screenshot of the Order to Cash Dashboard - For the management of the order-to-cash process more efficiently across revenue streams and business models - including sales of physical and digital goods, services, subscriptions, projects, and bundles.Screenshot of a Sales Management Overview - Helps ensure sales reps meet their goals with an overview of orders and key sales performance metrics, with status tracking for each order in real time for the early detection of potential issues.Screenshot of the Purchasing Spend Dashboard - For weighing various aspects of purchasing spend through quick access to clear, complete, and real-time data, with less risk, and without opening different reports and transactions.Screenshot of Operational Supplier Evaluation - Provides a transparent overview of suppliers. Users can approve the most reliable vendors and get the right mix to serve business needs while reducing risk.Screenshot of Inventory Management - Provides visibility to manage supply chains, to mitigate risk, avoid unnecessary costs, maximize efficiency, and fulfill customer orders on time.Screenshot of Inventory Processing - Enables real-time supply chain visibility and provides meaningful metrics, with customizable dashboards and reports that display real-time inventory that track the status of inbound and outbound deliveries.

    SAP Sales Cloud Screenshots

    Screenshot of the SAP Sales Cloud dashboard, where users can can automate critical selling processes and give sellers AI-based recommendations. The dashboard features:
Cloud deployment
A unified view of customers
An optimised mobile selling experience
AI-driven insights, recommendations, and analytics
Embedded generative AI highlights and summarization