Routespring is business travel without personal credit cards. Routespring aims to empower companies with realtime visibility and controls that helps teams #GoFurther. Beyond technology, Routespring states they truly care for people whose jobs require them to be traveling. Finding them safe, clean hotels and best flights that are cost-effective and in company budget; boasting a customer service that is better than the best out there.
$0
per month
SAP Concur
Score 8.3 out of 10
N/A
SAP Concur is a SaaS expense report management product, and handles corporate travel booking, expense report automation, reimbursement, audit, and business intelligence, and corporate card integration.
$9
per report (average price)
Pricing
Routespring
SAP Concur
Editions & Modules
Economy
$0
per month
Business
$999
per month
First
$2,999
per month
Custom
Tailor to your custom needs
per month
Concur Travel and Expense
$9.00
per report (average price)
Offerings
Pricing Offerings
Routespring
SAP Concur
Free Trial
Yes
Yes
Free/Freemium Version
Yes
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
Optional
No setup fee
Additional Details
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More Pricing Information
Community Pulse
Routespring
SAP Concur
Features
Routespring
SAP Concur
Expense Management
Comparison of Expense Management features of Product A and Product B
Routespring
-
Ratings
SAP Concur
8.3
Ratings
3% below category average
Employee Expense Reporting
00 Ratings
8.30 Ratings
Corporate Card Reconciliation
00 Ratings
8.20 Ratings
Payment Management
Comparison of Payment Management features of Product A and Product B
Routespring has worked great for us for following reasons:
We prefer not to have our employees pay for travel to avoid the reimbursement process as much as possible. Routespring's ability to configure centralized payments and extensive prepaid inventory helps us achieve that.
We need closely control our travel spend as it directly impacts our cost of goods. The ease of configuring budget controls at multiple levels help us manage the costs almost effortlessly.
Above all, Routespring has an excellent team of support people. Our team is super happy with their professional approach and responsiveness. We have never had any issue.
On the admin side as well, I have always had a great experience in getting things done with the help of their account management team. We have been able to make changes and process updates on very short-timelines. They have competitive rates and they always maintain consistent communication on how to bring costs down.
SAP Concur is great for large organizations because of it's built in approval process functions. It is great tool for expense reports and any company where employees need to book travel. I imagine that the tool would be more tricky to use for those who are less technically savvy since there are many tabs and it is sometimes tricky to navigate.
It's hard to tell where to go to book a flight right after you create an account.
It is a pretty basic design - I think they'd raise confidence in their tech skills even further if the site were a little flashier.
The site is geared toward companies whose employees all have the same email address domain. However, they are able to accommodate different email addresses if you provide them so they can add the domains to your account.
Data syncing between the mobile app and the web platform may occasionally experience a little delay. That is not a major problem, but it can cause small inconsistencies in real-time data.
Concur's setup features may seem a little complicated to certain administrators.
Concur offers a number of powerful reporting services, but some users might want more in-depth options for tailoring reports to their own business requirements.
Now that we are fully on Concur, switching is not an option. Concur has become ingrained in our expense reporting process. Furthermore, Concur continues to improve its offering. Each month, they release updates and changes, many of which were client requested. Concur's constant evolution means it is adapting with my business
I think it is very easy to use, especially once you are acquainted with it. I think the UX could be improved so some things, like accessing old reports, are more intuitive once you learn it though it is not difficult to replicate.
In prior years I would have given them a 9.5 for availability. Unfortunately in 2015 so far this rating has dropped to a 7 overall. We have experienced far too many interruptions - from admins to employees who rely on it for day to day booking of travel and submission of expense reports. Server errors, slow system response time and spinning wheels are too common place. Those things should be a rare occurrence, not a daily interruption.
While Conur still has great product offerings overall, they are currently not offering world class or best in class product (and customer service) availability. Remaining hopeful they step up and get their A game going again soon.
Performance-wise, it's good, loads pages quickly, and reports are highly accurate and easy to understand. Also, we can generate custom reports as needed, and we have integrated with a few other apps, and we have not seen any downgrade in performance.
After trying for weeks to (unsuccessfully) set up an account with another online booking agency, we contacted Routespring to see if they could help us based on the great reviews we saw. It took them about three days total to have everything in place and ready for our guests to start booking their flights while ticket prices were still reasonable. They have been attentive to all of our needs, respond quickly and professionally to guest questions, and are a lot of fun to work with as well. We couldn't have asked for a better partner for this project!
I have never had to use customer support when using Concur Expense - the UX could be a bit nicer on the eyes or easier to understand, but there have never been any problems when using Concur Expense that I have had to ask or reach out to customer support to help me with anything.
My Seniors were the ones who taught me about Concur. Concur Support team has sent me training links and answered me in their tickets too. Usually they are helpful and knows their stuff. There are times when webex meetings is conducted for reporting training. They were very patient and took down all the details from me.
There are different implementation teams for each module of the product you purchase, so implementation is not a 'one size fits all' environment. Also, the different implementation teams have different ways of doing things, so Concur could stand some standardization and streamlining in this area. A Project Manager can make or break an implementation so don't be scared to ask for a new one if things are rocky.
Our experience with larger booking agencies has so far been unimpressive. It seems like, because we are a small non-profit with a smaller budget, we were definitely not top of mind for customer service and often waited up to a week for questions to be answered. Routespring is a small but mighty organization that will definitely make a name for themselves in this arena if they continue on the path they're on now. They work hard and quickly to ensure you are satisfied with their service and that your guests have a seamless experience booking travel and accommodations on their platform. It is obvious that they truly care about their clients.
Sirion One has very limited functionality. SAP Concur goes seamlessly with SAP. It generates the SAE file, which feeds the GL Posting. SAP Concur has huge network of all the travel partners providing multiple options and range depending on organization strategy. It is easily linked with Outlook calendar, prompting user for all travel related activities and news.
This program has been very helpful, user friendly and has been a great asset to use to assist with time management. Not only are leadership involved with using this program but all staff as well. This is also a great way to hold each accountable. Easy startup with not many means for hands on training
This platform saved us many, many employee hours by eliminating the need to book flights for guests, track and approve travel receipts and dispense reimbursement.
Our guests could easily book their flights in one place with a line of credit we were invoiced for weekly, with our credit card on file as a backup. For the first time ever, our travel planning is completely done two months before the Conference.
We were able to set spending caps on ticket prices to stay within our budget, and we received notifications if anyone requested a ticket above the limit we set or tried to upgrade on our account.
It makes the entire process of expense management crystal clear and thus helps in maintaining the trust of the employees, and thereby having good rapport of the company among the employees.
It helps in detecting the duplicate bills, thereby saving lots of money of the company.
It also helps in payment audits and thereby it helps in improving the overall process.
