Item: SAP Concur
Rating: 8
Author: Alex Nemtsev

Overall Satisfaction with SAP Concur

Use Cases and Deployment Scope

We use SAP Concur for managing employee expenses and travel bookings. It automates the processes of tracking, approving, reimbursing employee expenses and helps simplify compliance by providing built-in policies and approval workflows.

SAP Concur automates the employee expenses workflows, reducing paperwork and
errors, and enhancing accuracy. It provides automated policy controls that help ensure
employees comply with company policies for travel and expenses, reducing
fraudulent claims or non-compliance. SAP Concur ensures faster expense processing, which leads to quicker reimbursements.

Pros and Cons

Pros

Expense Reporting and Approval
Travel Booking and Management
Invoice Processing and Payment Automation
Mobile Access
Integration with SAP ERP (ECC or S4)

Cons

Sometimes it can be a complex app for new users
Mobile app has limitations vs. desktop version
New policy setup is often rigid
Complex configuration for expense categories and workflows
Full integration works only with SAP ERP

Return on Investment

Time saving on processing of employee expense reports and reimbursements
It reduces administrative workload
It improves employee satisfaction and morale through the reimbursement
It increases visibility and transparency into spending
It improves policy compliance and reduces fraud

Alternatives Considered

Expensify, Zoho Expense and Coupa

Expensify and Zoho Expense work for small and mid-size businesses. Big multinationals do not receive benefits from the apps. Coupa is good as a solution for organizations with non-SAP leading systems. If you plan to use SAP ERP as the main/lending system then SAP Concur is the best solution, mainly for its native integration with SAP ecosystem.

Key Insights

Do you think SAP Concur delivers good value for the price?

Yes

Are you happy with SAP Concur's feature set?

Yes

Did SAP Concur live up to sales and marketing promises?

Yes

Did implementation of SAP Concur go as expected?

Yes

Would you buy SAP Concur again?

Yes

Other Software Used

SAP Ariba, SAP Supply Chain Management, SAP Treasury and Risk Management

Likelihood to Recommend

In general SAP Concur is a good solution for large multinational companies with high travel volume. It manages complex travel needs with connection to flights booking, hotels, car rentals, etc. It also helps if the organization has strict expense policies and expense audit requirements. It provides mobility helping with on-the-go expense management. The app will not be very helpful for small business organizations with small volume of travels because of its pricing model. Implementation and support costs are high. Also for organizations with non-SAP leading system it is better to look for another solution.

SAP Concur Feature Ratings

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SAP Concur

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