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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    RedHorse CRM

    Score8 out of 10
    Small Businesses (1-50 employees)
    RedHorse CRM is an all-in-one CRM for small businesses with end-to-end business management. This solution includes Quoting, Customer Service, Project Management, QuickBooks integration, Campaign Management, Constant Contact integration, Credit Card Processing. It is a completely configurable on-premise windows application that includes a mobile version for phone or web.

    $9

    Per Seat per Month

    SAP Sales Cloud

    Score8.3 out of 10
    N/ASAP Sales Cloud (formerly SAP Cloud for Sales) is a cloud sales application with sales automation, enterprise resource planning (ERP) integration, and collaboration capabilities.N/A
    Pricing
    RedHorse CRMSAP Sales Cloud
    Editions & Modules
    RedHorse CRM Core Edition
    $9
    Per Seat per Month
    RedHorse Mobile
    $10
    Per Seat per Month
    RedHorse CRM Essential Edition
    $29
    Per Seat per Month
    RedHorse CRM Complete Edition
    $44
    Per Seat per Month
    No answers on this topic
    Offerings
    Pricing Offerings
    RedHorse CRMSAP Sales Cloud
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup Fee$895 per 5 usersNo setup fee
    Additional DetailsEach edition is available as a perpetual license.—
    More Pricing Information
    Community Pulse
    RedHorse CRMSAP Sales Cloud
    Considered Both Products
    RedHorse Systems
    No answer on this topic
    SAP
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    89%
    Would buy again
    87 Answers
    Delivers good value for the price
    No answers on this topic
    94%
    Delivers good value for the price
    79 Answers
    Happy with the feature set
    No answers on this topic
    97%
    Happy with the feature set
    95 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    94%
    Lived up to sales and marketing promises
    72 Answers
    Implementation went as expected
    No answers on this topic
    88%
    Implementation went as expected
    71 Answers
    Features
    RedHorse CRMSAP Sales Cloud
    Sales Force Automation
    Comparison of Sales Force Automation features of RedHorse CRM and SAP Sales Cloud
    Feature
    RedHorse CRM
    9.1
    1 Ratings
    17% above category average
    SAP Sales Cloud
    8.3
    120 Ratings
    7% above category average
    Customer data management / contact management9.11 Ratings8.8117 Ratings
    Workflow management9.11 Ratings8.6118 Ratings
    Territory management9.11 Ratings7.2105 Ratings
    Opportunity management9.11 Ratings8.0114 Ratings
    Integration with email client (e.g., Outlook or Gmail)9.11 Ratings7.9110 Ratings
    Contract management9.11 Ratings8.3112 Ratings
    Quote & order management9.11 Ratings8.3109 Ratings
    Interaction tracking9.11 Ratings8.5111 Ratings
    Channel / partner relationship management00 Ratings8.6110 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of RedHorse CRM and SAP Sales Cloud
    Feature
    RedHorse CRM
    8.2
    1 Ratings
    8% above category average
    SAP Sales Cloud
    8.1
    103 Ratings
    7% above category average
    Case management9.11 Ratings7.998 Ratings
    Call center management6.41 Ratings8.692 Ratings
    Help desk management9.11 Ratings8.095 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of RedHorse CRM and SAP Sales Cloud
    Feature
    RedHorse CRM
    8.6
    1 Ratings
    13% above category average
    SAP Sales Cloud
    7.5
    107 Ratings
    1% below category average
    Lead management8.21 Ratings7.3106 Ratings
    Email marketing9.11 Ratings7.694 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of RedHorse CRM and SAP Sales Cloud
    Feature
    RedHorse CRM
    9.1
    1 Ratings
    18% above category average
    SAP Sales Cloud
    8.2
    115 Ratings
    8% above category average
    Task management9.11 Ratings8.1111 Ratings
    Billing and invoicing management9.11 Ratings8.196 Ratings
    Reporting9.11 Ratings8.6105 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of RedHorse CRM and SAP Sales Cloud
    Feature
    RedHorse CRM
    7.3
    1 Ratings
    4% below category average
    SAP Sales Cloud
    8.4
    114 Ratings
    10% above category average
    Forecasting8.21 Ratings8.3107 Ratings
    Pipeline visualization4.51 Ratings8.4107 Ratings
    Customizable reports9.11 Ratings8.5110 Ratings
    Customization
    Comparison of Customization features of RedHorse CRM and SAP Sales Cloud
    Feature
    RedHorse CRM
    8.6
    1 Ratings
    14% above category average
    SAP Sales Cloud
    7.7
    111 Ratings
    3% above category average
    Custom fields9.11 Ratings8.0111 Ratings
    Custom objects9.11 Ratings7.3107 Ratings
    Scripting environment9.11 Ratings7.794 Ratings
    API for custom integration7.31 Ratings7.899 Ratings
    Social CRM
    Comparison of Social CRM features of RedHorse CRM and SAP Sales Cloud
    Feature
    RedHorse CRM
    6.4
    1 Ratings
    14% below category average
    SAP Sales Cloud
    7.3
    83 Ratings
    1% below category average
    Social data6.41 Ratings7.383 Ratings
    Social engagement6.41 Ratings7.281 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of RedHorse CRM and SAP Sales Cloud
    Feature
    RedHorse CRM
    6.8
    1 Ratings
    8% below category average
    SAP Sales Cloud
    7.7
    97 Ratings
    5% above category average
    Marketing automation9.11 Ratings8.093 Ratings
    Compensation management4.51 Ratings7.480 Ratings
    Platform
    Comparison of Platform features of RedHorse CRM and SAP Sales Cloud
    Feature
    RedHorse CRM
    7.3
    1 Ratings
    0% below category average
    SAP Sales Cloud
    7.5
    99 Ratings
    2% above category average
    Mobile access7.31 Ratings7.599 Ratings
    Security
    Comparison of Security features of RedHorse CRM and SAP Sales Cloud
    Feature
    RedHorse CRM
    9.1
    1 Ratings
    9% above category average
    SAP Sales Cloud
    8.6
    114 Ratings
    3% above category average
    Role-based user permissions9.11 Ratings8.3108 Ratings
    Single sign-on capability00 Ratings8.8109 Ratings
    Best Alternatives
    RedHorse CRMSAP Sales Cloud
    Small Businesses
    Salesflare
    Score6 out of 10
    Salesflare
    Score6 out of 10
    Medium-sized Companies
    Zendesk Sell
    Score8.8 out of 10
    Zendesk Sell
    Score8.8 out of 10
    Enterprises
    Daylite
    Score7.6 out of 10
    Daylite
    Score7.6 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    RedHorse CRMSAP Sales Cloud
    Likelihood to Recommend
    9.1
    (1 ratings)
    8.5
    (131 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.6
    (7 ratings)
    Usability
    -
    (0 ratings)
    6.7
    (7 ratings)
    Availability
    -
    (0 ratings)
    8.0
    (1 ratings)
    Performance
    -
    (0 ratings)
    8.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    8.8
    (10 ratings)
    Online Training
    -
    (0 ratings)
    7.0
    (2 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.0
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    8.3
    (91 ratings)
    User Testimonials
    RedHorse CRMSAP Sales Cloud
    Likelihood to Recommend
    RedHorse Systems
    RedHorse CRM is not well suited for organizations that need full web access. It is not currently a SaaS application but can be used with Amazon and similar hosted servers.
    Read full review
    SAP
    1. Better understanding of customer choice and sales insights. 2. High chance that we can convert the lead into sales as SAP analyzes the customer's need and behavior. 3. As it analyzes the data behind the scenes, a better price deal closing is possible, as it gives that level of insight.
    Incentivized
    Read full review
    Pros
    RedHorse Systems
    • Customer information management - retain complete information about the client, their company, social media conversations, product ownership and so on.
    • Sales process drive and automation - integrates with Constant Contact to provide marketing support for your sales team.
    • Customer support (Ticketing) - complete time and technology management. Know how many issues are arising and the response time to solutions. Create knowledge base as issues are resolved.
    • Integration to QuickBooks - Connects directly to QuickBooks in a manner that is solid and easy to use while maintaining security. Your sales and support team sees just what they need to see.
    Read full review
    SAP
    • I love its ability to automate the entire sales process for us.
    • Another thing I love is how it combines data from different touchpoints to provide a 360-degree view of the customer.
    • What I like best about SAP Sales Cloud is the real-time analytics it provides for my organization.
    Incentivized
    Read full review
    Cons
    RedHorse Systems
    • Really RedHorse is so full featured that it has few areas that need improvement. One feature that is not present but will be addressed in the future is true SaaS implementations.
    Read full review
    SAP
    • One area of concern is the many data silos that are present within SAP sales cloud
    • While creating filters for accessing sales lead reports, the accuracy is missing sometimes.
    • The product is quite vast and a lot more learning material and knowledge base documents are required.
    Read full review
    Likelihood to Renew
    RedHorse Systems
    No answers on this topic
    SAP
    SAP sales enables organizations to manage their sales activities, such as inquiries, quotations, orders, deliveries, billing, and payments. Also integrates with other SAP modules, such as finance, logistics, and marketing, to provide a comprehensive solution for managing the entire sales cycle. thats makes SAP a good choice
    Incentivized
    Read full review
    Usability
    RedHorse Systems
    No answers on this topic
    SAP
    In short, SAP CRM is a complete service that will help improve marketing strategy and productivity. It covers various topics, from big data analytics to resource management and housing sales data. SAP CRM has a long list of features and can do them all.
    Incentivized
    Read full review
    Reliability and Availability
    RedHorse Systems
    No answers on this topic
    SAP
    Product was mostly available. A couple accessibility issues did exist when sending API calls, and there was either no response, or a delayed response.
    Read full review
    Support Rating
    RedHorse Systems
    No answers on this topic
    SAP
    SAP's customer service is quick and efficient, with a response time of fewer than some minutes. In either case, you'll get instant help from the vendor or online forums. In addition, the vendor provides excellent global support for this tool. Like Salesforce, SugarCRM, etc., it's probably fine as a standalone CRM option.
    Read full review
    Online Training
    RedHorse Systems
    No answers on this topic
    SAP
    Training was mostly completed over a couple conference calls, and reading the API documentation. Our developers were able to implement quickly after reading the documentation.
    Read full review
    Implementation Rating
    RedHorse Systems
    No answers on this topic
    SAP
    I would rate the implementation a 7. While the process overall was successful, there were challenges related to data migration, integration with other systems, and initial user adoption. However, the support from SAP during the implementation phase was helpful, and we were able to resolve the major issues as the process progressed.
    Incentivized
    Read full review
    Alternatives Considered
    RedHorse Systems
    As a CRM systems provider for 25+ years we have worked with a number of CRM products but so far none have the complete feature set like RedHorse. Salesforce.com gets very expensive for clients very quickly even though it is a good product. MS Dynamics CRM is a reasonable system but is very complex and expensive to maintain and/or customize. RedHorse provides the best of both along with the ease of use and non-complex customization.
    Read full review
    SAP
    Sap sales cloud has boosted the supply chain network . Sap Sales cloud has seamlessly unified the backend business processes into more transparent effective ones.The customer satisfaction have also increased with better customer collaboration and relationship.The vendor management process has also been significantly impacted and all for good. Customers are really happy with it
    Incentivized
    Read full review
    Scalability
    RedHorse Systems
    No answers on this topic
    SAP
    We can effectively manage sales and achieve scalable segmentation and targeting with SAP Sales Cloud, all with little training required. The program is incredibly user-friendly and enables additional ERP system integration. The automated authorization system, which has made permissions management easier and can be implemented in the cloud by several cloud service tenants—each of whom is a cloud service provider—was something I really appreciated. For users who don't want to click on three links to launch each relevant CRM program, this is quite helpful.
    Incentivized
    Read full review
    Return on Investment
    RedHorse Systems
    • RedHorse allows our team to focus on producing results for clients in a prompt and accurate manner.
    • Information is always available and the system is quick so our team and our clients appreciate the application.
    • Quoting a client is a breeze and the system is flexible.
    Read full review
    SAP
    • Positive Impact: SAP Sales Cloud can lead to increased sales efficiency by automating manual tasks, streamlining workflows, and providing real-time access to customer data. This can result in sales teams spending more time on revenue-generating activities.
    • Negative Impact: The initial costs associated with implementing SAP Sales Cloud, including licensing, customization, and training, can be significant. If not managed properly, this may impact the short-term financials and the expected payback period.
    • Negative Impact: The comprehensive features of SAP Sales Cloud might result in a steeper learning curve for users. If not addressed through adequate training and change management, this complexity can temporarily impact productivity.
    Incentivized
    Read full review
    ScreenShots

    RedHorse CRM Screenshots

    Screenshot of RedHorse can manage your calendar for you, including scheduling for multiple users and multiple contacts.Screenshot of View, add, edit, call, email, map. Manage all of your accounts and contacts. Search your contact list or use Favorites.

    SAP Sales Cloud Screenshots

    Screenshot of the SAP Sales Cloud dashboard, where users can can automate critical selling processes and give sellers AI-based recommendations. The dashboard features:
Cloud deployment
A unified view of customers
An optimised mobile selling experience
AI-driven insights, recommendations, and analytics
Embedded generative AI highlights and summarization