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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Microsoft Teams

    Score7.7 out of 10
    N/AMicrosoft Teams combines video conferencing software with team collaboration tools. The communications platform allows MS Office users to conduct conference calls and share files via SharePoint, and join or initiate a group chat.

    $4.80

    per month per user

    TeamViewer

    Score8.5 out of 10
    N/ATeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.

    $299

    per year

    Pricing
    Microsoft TeamsTeamViewer
    Editions & Modules
    Microsoft Teams Essentials
    $4.80
    per month per user
    Microsoft Teams Enterprise
    $5.25
    per month (paid yearly) per user
    Microsoft Teams Enterprise
    $5.25
    per month per user
    Microsoft 365 Business Basic
    $7.20
    per month per user
    Microsoft 365 Business Standard
    $15
    per month per user
    Remote Access
    $24.90
    per month (billed annually) 1 Licensed User
    Business
    $50.90
    per month (billed annually) 1 Licensed User
    Premium
    $102.90
    per month (billed annually) 15 Licensed Users
    Corporate
    $206.90
    per month (billed annually) 30 Licensed Users
    Offerings
    Pricing Offerings
    Microsoft TeamsTeamViewer
    Free Trial
    YesYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional DetailsDiscounts are available for non profit organizations.—
    More Pricing Information
    Community Pulse
    Microsoft TeamsTeamViewer
    Considered Both Products
    Microsoft
    Chose Microsoft Teams
    Both Skype TeamViewer are constantly changing, and although they have come a long way, the constant change gets troublesome to those who just need to make a quick video conference call. Sharing contacts in Teams is very easy, especially for a big organization with many people. …
    Incentivized
    Chose Microsoft Teams
    Microsoft Teams supports planning, through calendar management. The end-to-end encryption from Microsoft Teams increases the program efficiency, as security measures are extensively incorporated. The browser sharing and desktop management have been effectively enacted by …
    Incentivized
    Chose Microsoft Teams
    • Its integration with MS office is having more advantages over other software.
    • For me, Microsoft Teams has better quality of audio and video against other software.
    • Online file sharing and the edit option is not there in other software.
    Incentivized
    Chose Microsoft Teams
    I liked Slack just as much as Microsoft Teams. We opted to stay with Teams because we were already using Microsoft Office and I think this integrates better with Office.
    Incentivized
    Chose Microsoft Teams
    I have not used any other meeting or chat software that is business-oriented.
    Incentivized
    Chose Microsoft Teams
    I've used Slack briefly, I found it to be more of a chat tool, rather than a spot to post topics and have different channels, although, I do think it can do that. I do not believe Slack can be used for video chatting, but I may be wrong about that. I didn't feel like Slack …
    Incentivized
    TeamViewer
    Chose TeamViewer
    Before TeamViewer, our team tried out Microsoft Teams, and LogMeIn as tools for collaborating. While they both did well in their own individual right, TeamViewer managed to earn praise by showcasing some robust remote access and collaboration features.
    Incentivized
    Chose TeamViewer
    Zoom is just for large meetings where the attendees are from different domains and companies. So, the security is a concern when sharing the screen and giving screen control. Microsoft Teams is very slow when it comes to sharing the screen and managing the PC remotely by taking …
    Incentivized
    Chose TeamViewer
    TeamViewer is in power with Microsoft Teams except the voice suppression on Teams is way better than TeamViewer from the point for band with to Teams works better a bit on Teams than in TeamViewer. TeamViewer needs a bit of more work to be done in these areas otherwise, they …
    Incentivized
    Chose TeamViewer
    Compared to Microsoft Teams, we found that TeamViewer is better at providing quick and secure remote control of computers. It is especially effective for IT support, troubleshooting, and collaborative work across different platforms. Moreover, TeamViewer's cross-platform …
    Incentivized
    Chose TeamViewer
    Using Microsoft Teams for remote control of a user's computer does not allow for entering administrator credentials remotely and, therefore, cannot be used in our organization for installing or removing software. Also, it would require someone to physically be at the remote …
    Incentivized
    Chose TeamViewer
    Chime seems more like a text chatting platform than a remote session platform. Microsoft Teams seems better streamlined, but it feels very memory heavy and I've seen it lag. Webex seems slightly better, but is very clunky and has a less than stellar User experience. It seems …
    Incentivized
    Chose TeamViewer
    Back in the day TeamViewer was great, but the company changed ownership and, in my opinion, things have gone downhill.
    Incentivized
    Chose TeamViewer
    Basically we require only one tool for meeting as well as for remote connection so we prefer it as well as file transfer is also one of the requirements so we prefer to use this instead of taking different tools subscription
    Incentivized
    Chose TeamViewer
    First of all the overall experience of TeamViewer feels and looks user friendly more than AnyDesk. The secure connection of 256-bit AES encryption and RSA 2048-bit key exchange. With TeamViewer, experienced users have numerous advanced options to help employees effectively, …
    Incentivized
    Chose TeamViewer
    I personally prefer TeamViewer because of the added features, i.e. remote reboot with auto reconnect. TeamViewer Host also provides unattended access if required.
    Incentivized
    Chose TeamViewer
    I find TeamViewer much more fluid, it doesn't slow down or crash my computer, it's really a good tool for working from home and the benefits are essential for good performance in the work environment, I don't like to be redundant, but in my case the savings in transportation …
    Incentivized
    Chose TeamViewer
    I also used other remote management tools, but I can feel the difference after using TeamViewer. Like easy management, multiple sessions, and the ability to connect with different services simultaneously, these features continuously make TeamViewer different from others. They …
    Incentivized
    Chose TeamViewer
    TeamViewer is much more efficient and dependable than the others. I have not experienced any issues with the application itself. The ability to send invitations versus relying on the person on the other end also speeds things along. All in all, it is impossible not to rate …
    Incentivized
    Chose TeamViewer
    TeamViewer is unique that is allows you access content. similarly to Splashtop which allows for the same qaaccessibiity and content.
    Incentivized
    Chose TeamViewer
    Among these options, only a few provide the ability to take over control of the connected device, especially since TeamViewer works remarkably well cross-platform. TeamViewer lacks video-calling functionality, but that is not important for our use case. TeamViewer's …
    Incentivized
    Chose TeamViewer
    In the various tests we conducted for about a month with ten users with different roles and responsibilities, TeamViewer scored best in all parameters of our evaluation matrix. Cost/benefit and ease of use were the highest rated. All applications suffer a lot in Internet …
    Incentivized
    Chose TeamViewer
    I have previously used the suite of GoTo products for the same functionality that TeamViewer has. While the GoTo family provides the ability to host meetings and webinars that TeamViewer does not, I found that TeamViewer was a much easier platform to work with.
    Incentivized
    Chose TeamViewer
    After discovering the options that we had we decided to go with TeamViewer since we thought it would fit better our needs and we thought it was more trustworthy due to many yrs in the market. We checked the reviews of other users online and we read good things about this …
    Incentivized
    Chose TeamViewer
    AnyDesk has very limited functions, multiple session lost issue with limited file sharing capacity. Team viewer is much ahead when it comes to the productive time and continues session. I would highly recommend if you are looking for a remote support software. Easy to install, …
    Incentivized
    Chose TeamViewer
    We use teams as our main communication and collab tool, but the "take control" feature isn't as robust as TeamViewer's full package offering. TeamViewer has much more to offer users who aren't part of our organization and/or don't have devices that are up to the security …
    Incentivized
    Chose TeamViewer
    Quicker and easier to use for all. The efficiency increase was astounding. The interface is quicker and easier to use, especially for those who are not the strongest with computer literacy. No more having to get on a call; explain where to go on the screen to share the screen, …
    Incentivized
    Chose TeamViewer
    Does a better overall job of remoting in to a users machine. Ease of use. Ability to see multiple monitors. Ability to turn off remote sounds or else just generally tweak the experience for both the help desk attendant and the user being helped. And the secure connection that …
    Incentivized
    Chose TeamViewer
    Teams is more generic and acts as a messaging app, while TeamViewer is made for this kind of remote connectivity.
    Incentivized
    Chose TeamViewer
    With TeamViewer, remotely accessing other workstation and file transfer are very efficient. Though others offer the same functionality as recording, meetings and screenshare, the security with TeamViewer is better. Ease of use of the tool which does not overwhelm the user is a …
    Incentivized
    Chose TeamViewer
    The remote control is better than all the mentioned tools. The lag is not there compared to other tools. TeamViewer is easy on the pocket. The support team is actually helpful. The VPN feature is better than every other tool, which is why I woul prefer TeamViewer than the other …
    Incentivized
    Key User Insights
    Would buy again
    89%
    Would buy again
    201 Answers
    88%
    Would buy again
    313 Answers
    Delivers good value for the price
    94%
    Delivers good value for the price
    180 Answers
    87%
    Delivers good value for the price
    290 Answers
    Happy with the feature set
    90%
    Happy with the feature set
    202 Answers
    96%
    Happy with the feature set
    342 Answers
    Lived up to sales and marketing promises
    91%
    Lived up to sales and marketing promises
    115 Answers
    90%
    Lived up to sales and marketing promises
    234 Answers
    Implementation went as expected
    92%
    Implementation went as expected
    139 Answers
    96%
    Implementation went as expected
    290 Answers
    TrustRadius Insights
    Microsoft TeamsTeamViewer
    Highlights

    TrustRadius
    Research Team Insight
    Published

    Microsoft Teams is a collaboration tool used by businesses for internal communication. Teamviewer is a screen sharing technology often used for technical support that also contains collaboration features.

    Features

    Microsoft Teams and Teamviewer both include key features that make them top choices.

    Microsoft Teams includes text and video chat functionality, as well as file sharing and individual screen sharing. It also integrates with Microsoft Office software. Teamviewer provides multiple screen sharing and file sharing capabilities. Teamviewer also includes custom branding and clipboard syncing.

    Limitations

    Microsoft Teams and Teamviewer both have limitations that are important to consider.

    Microsoft Teams lacks multiple screen share, and loses some utility for businesses that don’t use Microsoft Office. Teamviewer is a resource intensive program that has a limit on the number of devices an account can manage.

    Pricing

    TeamViewer offers 3 tiers of pricing. The single-user plan allows one user to manage up to 200 devices for $49.00/month. The multi-user plan allows multiple users to manage a total of 300 devices for $99.00/month. Lastly, the corporate plan allows multiple users to manage up to 500 devices for $199.00/month.

    Microsoft Teams is included in Office 365, which has three tiers of pricing. The cheapest option is $5.00 per user per month and includes Office services including Teams and SharePoint. The Office 365 Business Premium plan costs $12.50 per user per month and includes the Microsoft Office Suite. The Microsoft 365 Business Plan costs $20.00 per user per month and includes advanced security protection. A free version of Microsoft Teams is also available with limited functionality.

    Features
    Microsoft TeamsTeamViewer
    Project Management
    Comparison of Project Management features of Microsoft Teams and TeamViewer
    Feature
    Microsoft Teams
    4.2
    192 Ratings
    59% below category average
    TeamViewer
    -
    Ratings
    Task Management4.9147 Ratings00 Ratings
    Gantt Charts3.276 Ratings00 Ratings
    Scheduling3.9162 Ratings00 Ratings
    Workflow Automation3.8101 Ratings00 Ratings
    Mobile Access5.3184 Ratings00 Ratings
    Search4.2169 Ratings00 Ratings
    Visual planning tools4.1118 Ratings00 Ratings
    Communication
    Comparison of Communication features of Microsoft Teams and TeamViewer
    Feature
    Microsoft Teams
    5.8
    201 Ratings
    31% below category average
    TeamViewer
    -
    Ratings
    Chat5.6200 Ratings00 Ratings
    Notifications5.1199 Ratings00 Ratings
    Discussions5.5187 Ratings00 Ratings
    Surveys4.8112 Ratings00 Ratings
    Internal knowledgebase4.1122 Ratings00 Ratings
    Integrates with GoToMeeting6.547 Ratings00 Ratings
    Integrates with Gmail and Google Hangouts5.743 Ratings00 Ratings
    Integrates with Outlook9.1156 Ratings00 Ratings
    File Sharing & Management
    Comparison of File Sharing & Management features of Microsoft Teams and TeamViewer
    Feature
    Microsoft Teams
    4.8
    186 Ratings
    48% below category average
    TeamViewer
    -
    Ratings
    Versioning4.8130 Ratings00 Ratings
    Video files4.2158 Ratings00 Ratings
    Audio files4.8160 Ratings00 Ratings
    Document collaboration5.7173 Ratings00 Ratings
    Access control5.1156 Ratings00 Ratings
    Advanced security features3.7117 Ratings00 Ratings
    Integrates with Google Drive5.353 Ratings00 Ratings
    Device sync4.5132 Ratings00 Ratings
    Remote Administration
    Comparison of Remote Administration features of Microsoft Teams and TeamViewer
    Feature
    Microsoft Teams
    -
    Ratings
    TeamViewer
    8.4
    470 Ratings
    4% below category average
    File transfer00 Ratings8.7440 Ratings
    Instant message00 Ratings8.5406 Ratings
    Access to sleeping/powered-off computers00 Ratings7.9305 Ratings
    Session record00 Ratings8.5307 Ratings
    Annotations00 Ratings7.387 Ratings
    Best Alternatives
    Microsoft TeamsTeamViewer
    Small Businesses
    Flock
    Score9.1 out of 10
    No answers on this topic
    Medium-sized Companies
    Microsoft Viva Engage
    Score7.9 out of 10
    BeyondTrust Remote Support
    Score8.8 out of 10
    Enterprises
    Google Keep
    Score9.9 out of 10
    BeyondTrust Remote Support
    Score8.8 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Microsoft TeamsTeamViewer
    Likelihood to Recommend
    5.5
    (278 ratings)
    8.7
    (521 ratings)
    Likelihood to Renew
    3.7
    (9 ratings)
    10.0
    (64 ratings)
    Usability
    5.4
    (62 ratings)
    9.0
    (57 ratings)
    Availability
    9.0
    (1 ratings)
    9.1
    (5 ratings)
    Performance
    8.0
    (1 ratings)
    9.1
    (5 ratings)
    Support Rating
    8.3
    (113 ratings)
    9.5
    (50 ratings)
    In-Person Training
    -
    (0 ratings)
    9.1
    (2 ratings)
    Online Training
    -
    (0 ratings)
    9.1
    (4 ratings)
    Implementation Rating
    10.0
    (1 ratings)
    8.9
    (80 ratings)
    Configurability
    -
    (0 ratings)
    9.1
    (4 ratings)
    Contract Terms and Pricing Model
    6.3
    (7 ratings)
    -
    (0 ratings)
    Ease of integration
    -
    (0 ratings)
    9.1
    (5 ratings)
    Product Scalability
    10.0
    (1 ratings)
    9.1
    (5 ratings)
    Professional Services
    7.0
    (7 ratings)
    -
    (0 ratings)
    Vendor post-sale
    -
    (0 ratings)
    8.4
    (5 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    9.1
    (5 ratings)
    User Testimonials
    Microsoft TeamsTeamViewer
    Likelihood to Recommend
    Microsoft
    Positive: The virtual workspace created for a work team within the same company, for the resemblance of information and communications in one place.Negative: The access for members of a non-profit organization who have external emails from the host but need the same access as an internal person since their volunteer work is part of the very core of the federation.
    Incentivized
    Read full review
    TeamViewer
    If someone were to ask me for a recommendation, I would honestly say that it was the best option for me. Many times, my team members, other therapy department consultants, or doctors have encountered a problem with their systems that they are unable to resolve on their own. They just reached out to me and explained their concerns. Once their system is connected to me, I can resolve their situation in a very short amount of time.
    Incentivized
    Read full review
    Pros
    Microsoft
    • Virtual meetings - ease of set up and execution
    • File sharing! We build channels for projects, and being able to invite only project members is huge!
    • Peer-to-peer communications - being able to "ping" one of my colleagues, either text, video or call-only, on-demand, is what runs our business.
    Incentivized
    Read full review
    TeamViewer
    • Quick support is an nice feature to make it easy for the end user to download and use
    • Easy to connect using numbers
    • The connection is always good when connected to an end user
    • The tool is easy to use, the buttons are easy to understand what the use for it is
    Incentivized
    Read full review
    Cons
    Microsoft
    • The feature of notifications in the mobile application could be improved. Sometimes notifications of different teams are not visible and are only visible when the application is opened.
    • It uses lots of computational resources while running and thus, slows down the system sometimes.
    • It allows a few channels per team. The number of channels could be increased for better productivity.
    Incentivized
    Read full review
    TeamViewer
    • The update Cycle of the Desktop app is sometimes unstable. We downloaded the latest TeamViewer Desktop App from the official site, and it immediately asks us to update.
    • Pricing tier for small teams can be improved.
    • Live subtitles for audio from remote device can be implemented.
    Incentivized
    Read full review
    Likelihood to Renew
    Microsoft
    Microsoft Teams is included with our Office 365 subscription and we have no intention of migrating off of Office 365 and Microsoft products. Since Microsoft Teams is included for free with our Office 365 subscription, and since we enjoy all the features, benefits, and functionality, there is no question that our team will continue to use the product
    Incentivized
    Read full review
    TeamViewer
    We need this tool in our day to day business. It is what we do all day remoting into clients devices. In this day and age we can access devices all over the world as long as we have secure internet connection. It certainly saves money in gas, and even if you are away you can help.
    Incentivized
    Read full review
    Usability
    Microsoft
    User experience has been much better than the previous Skype for Business app. It has an easy-to-use interface with persistent chats. The search feature is very fast and useful. MS Teams has mostly focused on Collaboration and team building features which are very useful for organizational communications. Since Teams is accessible from multiple platforms like Laptop, Desktop, Mobile phones, etc it has been very convenient from a Mobility perspective.
    Incentivized
    Read full review
    TeamViewer
    TeamViewer is a reliable and really strong tool for accessing remote IT platforms secure and fast. We don't know any product that provide us such strong functionality to make our life as a internationally recognized MES provider with DIAMES with an international clientele so easy. We look forward for any new TeamViewer functionality that supports us even more.
    Incentivized
    Read full review
    Reliability and Availability
    Microsoft
    Rare, but outages do happen
    Incentivized
    Read full review
    TeamViewer
    Always available if setup correctly.
    Incentivized
    Read full review
    Performance
    Microsoft
    Sometimes about once a week I get a message that says "Sorry, there seems to be something wrong". But it goes away in a few minutes.
    Incentivized
    Read full review
    TeamViewer
    The application is built on VNC which is a very stable technology.
    Read full review
    Support Rating
    Microsoft
    Using Microsoft Teams has resulted in much faster business communications with both co-workers and consultants. There has been little need for support with this software as the interface is very intuitive and the product is overall very well designed. We did encounter an issue with the built-in phone service, however, this was quickly resolved by the support team.
    Read full review
    TeamViewer
    the few times i have had to contact teamviewer support, they were very responsive and give me quick answers and seemed to understand my problems quickly and easily. I did not have to sit on the phone for hours on hold or get passed around to multiple phone support techs before finding a solution to my issues, so i would rate their support very highly.
    Incentivized
    Read full review
    In-Person Training
    Microsoft
    No answers on this topic
    TeamViewer
    As expected without any problem! Alternate in-person training is another efficient way to learn how a product works. There are many third party supporters for TeamViewer courses available that can give additional ideas how to use TeamViewer for specific functions and features as we did require in respect of our usage.
    Incentivized
    Read full review
    Online Training
    Microsoft
    No answers on this topic
    TeamViewer
    I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.
    Read full review
    Implementation Rating
    Microsoft
    I find everything I need for my day-to-day work.
    Incentivized
    Read full review
    TeamViewer
    We used TeamViewer within our scope of a unified endpoint management. Access rights are managed by location and user, both in regard to the state legislation and the company’s regulations. Our IT dashboard has now integrated the remote support KPIs which i derived from TeamViewer usage data.
    Read full review
    Alternatives Considered
    Microsoft
    Our company and IT department previously used Skype for our communication needs. Skype was not dependable in my opinion, because it seems each time I used it during a call and/or a meeting, I and several other team members would get disconnected more than once. This caused a great interruption of our meeting, caused team members to have to ask others to repeat themselves and caused a general lack of interest in employee attendance during meetings.
    Read full review
    TeamViewer
    AnyDesk, despite being relatively light on system utilization, didn’t offer some of the pro collaboration features that we required. All the functionalities that were part of TeamViewer matched well with the functionality, ease, and cost aspects needed to support our team's work.
    Incentivized
    Read full review
    Contract Terms and Pricing Model
    Microsoft
    Honestly, this tool is worth every penny. Yes, it's not free and you pay for the quality of services and the license. But the ROI and the benefits are all there. Also, the renewal, negotiation, and contract terms are all very well explained by our Microsoft account manager, and she's a charm.
    Read full review
    TeamViewer
    No answers on this topic
    Scalability
    Microsoft
    It does not appear to have a limit to how many teams and employees we can have using it
    Incentivized
    Read full review
    TeamViewer
    Stay up working. Easy to connect and disconnect. easy way to transfer files to another desktop
    Incentivized
    Read full review
    Professional Services
    Microsoft
    I used Skype for Business to take calls, hold conferences, and provide remote assistance to users. Microsoft Teams, on the other hand, is superior to Skype for Business in my opinion. My job entails a lot of screen sharing.
    Read full review
    TeamViewer
    No answers on this topic
    Return on Investment
    Microsoft
    • I'm not sure I can point to a specific ROI, but it has improved our ability to communicate and work more effectively together.
    • It's also nice to have records of every interaction, photo, and document that has been shared. Less chance of something completely disappearing.
    Incentivized
    Read full review
    TeamViewer
    Almost immediately. We could not support our clients effectively without TeamViewer. Its reliable, fast and allows us to do our work in a moments notice.
    • The core of our business is providing remote IT support to unmanned stations. Without a program like TeamViewer, we would be unable to operate.
    • On numerous occasions, we have avoided having to travel to site on top as well as raise a callout with local agents, saving us many thousands.
    • We can work from home or support our service technicians on the field any place, any time.
    Incentivized
    Read full review
    ScreenShots

    TeamViewer Screenshots

    Screenshot of how TeamViewer lets users connect to devices and provide remote support.Screenshot of where devices are a few clicks away.Screenshot of the interface to monitor and manage devices proactively.Screenshot of some of TeamViewer's integrations