When You Need Instant Remote Access
Updated December 17, 2024

When You Need Instant Remote Access

Yvonne Graber | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with TeamViewer

No nothing that really sticks out. For the most part I have only had to uninstall and reinstall application a couple of times when I hit a glitch. I will say that on a MAC it is a little harder to implement due to Apple's Permissions that need to be set. Sometimes it needs the client to intervene to get those permissions set.
I use TeamViewer daily to remote into clients computers and fix problems. It does have its quirk sometimes, but generally it works very well. My partner also can collaberate with me in a remote session if there is something that needs additional ideas or help. It has been our go to Remote access tool for 15 years. We also use the Quick Support tool on the fly.

Pros

  • Quick Remote access
  • Can use from my mobile phone
  • Ease of setup
  • Ease of use

Cons

  • Sometimes does not connect
  • Display name changing
  • Mac accessibility
  • Minimum 50% less driving
  • Less where and tear on me physically
  • Instant gratification by easy access
  • Always available
  • Pretty Dependable
I saw the economic benefit from TeamViewer almost immediately. My clients love it, my team loves it, and the cost verses the ROI is well worth it. Based on what it costs per endpoint verses what we charge per minute-the ROI is very good.
Easier access faster than some of the others. We love the mobile feature where you can use the app to connect when on the road. Also it has the ability to access cell phones as well, which many times helps us help a client with their iphones. Great feature. There have been times where I had to get immediate access to an endpoint from my car and TeamViewer came thru with flying colors.

Do you think TeamViewer delivers good value for the price?

Yes

Are you happy with TeamViewer's feature set?

Yes

Did TeamViewer live up to sales and marketing promises?

Yes

Did implementation of TeamViewer go as expected?

Yes

Would you buy TeamViewer again?

Yes

On the road when client has issue. I can remote into the computer and show them what to do or do it myself. Also, I can get onto multiple computers at the same time which is great. I can give access to a colleague to help me out. I can use TeamViewer when on the road and a client has an emergency, I can log on from my mobile app. I find this to be very helpful.

TeamViewer Feature Ratings

Remote Access ()
Not Rated
Remote Support ()
Not Rated
9.5
File transfer
10
Instant message
10
Access to sleeping/powered-off computers
8
Session record
10
Platform & Infrastructure ()
Not Rated
Security ()
Not Rated

TeamViewer Security and Support

Using TeamViewer

2 - We are an Managed Service Provider(MSP) and we use teamviewer to remote into client's PCs/MACs/Mobile Phones. It is a pretty reliable tool and we are able to access client devices from our cell phones as well. People like "Instant Gratification". They are always amazed how we can offer this service.
2 - The types of people or skills required to support TeamViewer are extensive depending on the client's needs. Sometimes it can be a simple fix. Sometimes it's a very involved situation requiring various skills. The tech must have comprehensive knowledge of the operating system and various software applications. One does not know until remoted into the host device.
  • Provide instant assistance to the client
  • Update/upgrade Microsoft patches
  • Install and configure 3rd party software
  • Assist with passwords and user names
  • Assist in removing scams
  • Installation of various tools
  • Assisting with teaching client how to do something
  • Teamviewer is always improving its product so who knows how it may be useful in the future
  • Multi-colaberation
  • Helping with projects clients may have
We need this tool in our day to day business. It is what we do all day remoting into clients devices. In this day and age we can access devices all over the world as long as we have secure internet connection. It certainly saves money in gas, and even if you are away you can help.

Evaluating TeamViewer and Competitors

Yes - Actually we use several remote tools depending on the situation. We always like to have redundancy. In other words more than one tool to access client's devices in case one tool is down. Never putting all our eggs in one basket as they say. I know there have been several occassions where this has paid off.

Comments

  • Ying Qin | TrustRadius Reviewer
    Ying Qin
    (Vendor Representative) commented 2 years ago
    Hi Yvonne, We are grateful for the great feedback and a perfect rating is given based on your TeamViewer journey! We greatly appreciate your recommendation of TeamViewer as the best remote access solution!! We would like to invite you to join TeamViewer Community https://community.teamviewer.com if you have any troubleshooting questions. Hope to see you there in the TeamViewer Community and have a beautiful day! Best, Ying/TeamViewer

More Reviews of TeamViewer

  1. Home
  2. Remote Support Software
  3. TeamViewer Reviews
  4. User Review of TeamViewer