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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    TeamViewer

    Score8.5 out of 10
    N/ATeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.

    $299

    per year

    Pricing
    TeamViewer
    Editions & Modules
    Remote Access
    $24.90
    per month (billed annually) 1 Licensed User
    Business
    $50.90
    per month (billed annually) 1 Licensed User
    Premium
    $102.90
    per month (billed annually) 15 Licensed Users
    Corporate
    $206.90
    per month (billed annually) 30 Licensed Users
    Offerings
    Pricing Offerings
    TeamViewer
    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level Setup FeeOptional
    Additional Details—
    More Pricing Information
    Community Pulse
    TeamViewer
    Considered Both Products
    TeamViewer
    Chose TeamViewer
    Very easy, no advanced config needed. Highly reliable even on low bandwidth. Strong encryption, 2fA session logging. Work on cross-platfrom like windows, Linux, macOS etc. Smooth even under average network. Session recording, unattended accessc and chat. Strong enterprise …
    Incentivized
    Chose TeamViewer
    Reliability, sophisticated features, and strong security were the main factors for selecting TeamViewer over AnyDesk.
    Incentivized
    Chose TeamViewer
    It offered a seamless and secure remote connection experience
    Incentivized
    Chose TeamViewer
    Seems more secure and cost-efficient experience, which is why our company chose to work with TeamViewer instead.
    Incentivized
    Chose TeamViewer
    We choose TeamViewer due to its features and reputation.
    Incentivized
    Chose TeamViewer
    The main reason why we have chosen TeamViewer over others was its high end support system and robust technologies. along with some really good features in competitive pricing which was again a gamechanger.
    The user interface is great and tracking things has been made so easy by …
    Incentivized
    Chose TeamViewer
    It was cost friendly compared to them and it also provided us with a sleek and modern interface with no distruptions.
    Also unlike some tools TeamViewer allows secure remote access without the need for complex vpn set up.
    It was also very userfriendly and easier to setup and …
    Incentivized
    Chose TeamViewer
    Back in the day TeamViewer was great, but the company changed ownership and, in my opinion, things have gone downhill.
    Incentivized
    Chose TeamViewer
    TeamViewer has better feature as compared to other software they provide alot of amazing feature in one software like remote access video and audio conferencing and file sharing process with using all of these we are able to do our work more easily along with that they provide …
    Incentivized
    Chose TeamViewer
    Basically we require only one tool for meeting as well as for remote connection so we prefer it as well as file transfer is also one of the requirements so we prefer to use this instead of taking different tools subscription
    Incentivized
    Chose TeamViewer
    Screen sharing in Zoom is not very good, as we faced a screen blackout issue during remote control, but Team Viewer provides a better environment for remote control. It is easy to access other computers by using a key, and it provides many things during meetings, increasing …
    Incentivized
    Chose TeamViewer
    I used AnyDesk before because it was fast and cheaper. I switched to TeamViewer because it has more features, like remote printing, and works better with different devices. TeamViewer also gives better support and tools for managing multiple clients.
    Incentivized
    Chose TeamViewer
    First of all the overall experience of TeamViewer feels and looks user friendly more than AnyDesk. The secure connection of 256-bit AES encryption and RSA 2048-bit key exchange. With TeamViewer, experienced users have numerous advanced options to help employees effectively, …
    Incentivized
    Chose TeamViewer
    TeamViewer was selected primarily due to its broader range of features for larger teams and complex support needs including multi user sessions, Comprehensive remote support, Device Management Tools, Cross Platform Support, integration with other business systems. For business …
    Incentivized
    Chose TeamViewer
    No we do not use other then TeamViewer. TeamViewer offers enterprise-grade security, two-factor authentication, and compliance with GDPR, HIPAA, and SOC 2. AnyDesk has had past security concerns (e.g., vulnerability exploits). TeamViewer provides features like centralized …
    Incentivized
    Chose TeamViewer
    I used it to get the files and remote access, but if required, meeting time, that feature is not there, so I chose TeamViewer.
    Incentivized
    Chose TeamViewer
    I personally prefer TeamViewer because of the added features, i.e. remote reboot with auto reconnect. TeamViewer Host also provides unattended access if required.
    Incentivized
    Chose TeamViewer
    TeamViewer is very well known for stability and strong performance (can lag on low-speed internet) whereas AnyDesk
    Incentivized
    Chose TeamViewer
    I am using above listed software's. TeamViewer is best for IT Teams for remote troubleshooting. It has advance features like file transfer, session recording and multidevice support. It is secured and trusted platform as using this from so many years. It provides cross platform …
    Incentivized
    Chose TeamViewer
    For our purposes, each is roughly equivalent in features and usability. I do actually use all three of them and have used TeamViewer primarily when jointly supporting clients with other contractors.
    Incentivized
    Chose TeamViewer
    We selected TeamViewer due to its unique suite of features. Comparing connection latency with other platforms, TeamViewer outperformed them while being more performant, using fewer system resources. Unlike other platforms, which keep alerts about usage plans and advertise the …
    Incentivized
    Chose TeamViewer
    TeamViewer works well as back of other remote desktop access solutions.
    Incentivized
    Key User Insights
    Would buy again
    88%
    Would buy again
    313 Answers
    Delivers good value for the price
    87%
    Delivers good value for the price
    290 Answers
    Happy with the feature set
    96%
    Happy with the feature set
    342 Answers
    Lived up to sales and marketing promises
    90%
    Lived up to sales and marketing promises
    234 Answers
    Implementation went as expected
    96%
    Implementation went as expected
    290 Answers
    Features
    TeamViewer
    Remote Administration
    Comparison of Remote Administration features of TeamViewer
    Feature
    TeamViewer
    8.4
    470 Ratings
    4% below category average
    File transfer8.7440 Ratings
    Instant message8.5406 Ratings
    Access to sleeping/powered-off computers7.9305 Ratings
    Session record8.5307 Ratings
    Annotations7.387 Ratings
    Best Alternatives
    TeamViewer
    Small Businesses
    No answers on this topic
    Medium-sized Companies
    BeyondTrust Remote Support
    Score8.8 out of 10
    Enterprises
    BeyondTrust Remote Support
    Score8.8 out of 10
    All AlternativesView all alternatives
    User Ratings
    TeamViewer
    Likelihood to Recommend
    8.7
    (521 ratings)
    Likelihood to Renew
    10.0
    (64 ratings)
    Usability
    9.0
    (57 ratings)
    Availability
    9.1
    (5 ratings)
    Performance
    9.1
    (5 ratings)
    Support Rating
    9.5
    (50 ratings)
    In-Person Training
    9.1
    (2 ratings)
    Online Training
    9.1
    (4 ratings)
    Implementation Rating
    8.9
    (80 ratings)
    Configurability
    9.1
    (4 ratings)
    Ease of integration
    9.1
    (5 ratings)
    Product Scalability
    9.1
    (5 ratings)
    Vendor post-sale
    8.4
    (5 ratings)
    Vendor pre-sale
    9.1
    (5 ratings)
    User Testimonials
    TeamViewer
    Likelihood to Recommend
    TeamViewer
    If someone were to ask me for a recommendation, I would honestly say that it was the best option for me. Many times, my team members, other therapy department consultants, or doctors have encountered a problem with their systems that they are unable to resolve on their own. They just reached out to me and explained their concerns. Once their system is connected to me, I can resolve their situation in a very short amount of time.
    Incentivized
    Read full review
    Pros
    TeamViewer
    • Quick support is an nice feature to make it easy for the end user to download and use
    • Easy to connect using numbers
    • The connection is always good when connected to an end user
    • The tool is easy to use, the buttons are easy to understand what the use for it is
    Incentivized
    Read full review
    Cons
    TeamViewer
    • The update Cycle of the Desktop app is sometimes unstable. We downloaded the latest TeamViewer Desktop App from the official site, and it immediately asks us to update.
    • Pricing tier for small teams can be improved.
    • Live subtitles for audio from remote device can be implemented.
    Incentivized
    Read full review
    Likelihood to Renew
    TeamViewer
    We need this tool in our day to day business. It is what we do all day remoting into clients devices. In this day and age we can access devices all over the world as long as we have secure internet connection. It certainly saves money in gas, and even if you are away you can help.
    Incentivized
    Read full review
    Usability
    TeamViewer
    TeamViewer is a reliable and really strong tool for accessing remote IT platforms secure and fast. We don't know any product that provide us such strong functionality to make our life as a internationally recognized MES provider with DIAMES with an international clientele so easy. We look forward for any new TeamViewer functionality that supports us even more.
    Incentivized
    Read full review
    Reliability and Availability
    TeamViewer
    Always available if setup correctly.
    Incentivized
    Read full review
    Performance
    TeamViewer
    The application is built on VNC which is a very stable technology.
    Read full review
    Support Rating
    TeamViewer
    the few times i have had to contact teamviewer support, they were very responsive and give me quick answers and seemed to understand my problems quickly and easily. I did not have to sit on the phone for hours on hold or get passed around to multiple phone support techs before finding a solution to my issues, so i would rate their support very highly.
    Incentivized
    Read full review
    In-Person Training
    TeamViewer
    As expected without any problem! Alternate in-person training is another efficient way to learn how a product works. There are many third party supporters for TeamViewer courses available that can give additional ideas how to use TeamViewer for specific functions and features as we did require in respect of our usage.
    Incentivized
    Read full review
    Online Training
    TeamViewer
    I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.
    Read full review
    Implementation Rating
    TeamViewer
    We used TeamViewer within our scope of a unified endpoint management. Access rights are managed by location and user, both in regard to the state legislation and the company’s regulations. Our IT dashboard has now integrated the remote support KPIs which i derived from TeamViewer usage data.
    Read full review
    Alternatives Considered
    TeamViewer
    AnyDesk, despite being relatively light on system utilization, didn’t offer some of the pro collaboration features that we required. All the functionalities that were part of TeamViewer matched well with the functionality, ease, and cost aspects needed to support our team's work.
    Incentivized
    Read full review
    Scalability
    TeamViewer
    Stay up working. Easy to connect and disconnect. easy way to transfer files to another desktop
    Incentivized
    Read full review
    Return on Investment
    TeamViewer
    Almost immediately. We could not support our clients effectively without TeamViewer. Its reliable, fast and allows us to do our work in a moments notice.
    • The core of our business is providing remote IT support to unmanned stations. Without a program like TeamViewer, we would be unable to operate.
    • On numerous occasions, we have avoided having to travel to site on top as well as raise a callout with local agents, saving us many thousands.
    • We can work from home or support our service technicians on the field any place, any time.
    Incentivized
    Read full review
    ScreenShots

    TeamViewer Screenshots

    Screenshot of how TeamViewer lets users connect to devices and provide remote support.Screenshot of where devices are a few clicks away.Screenshot of the interface to monitor and manage devices proactively.Screenshot of some of TeamViewer's integrations