Microsoft Teams vs. Slack

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Microsoft Teams
Score 7.8 out of 10
N/A
Microsoft Teams combines video conferencing software with team collaboration tools. The communications platform allows MS Office users to conduct conference calls and share files via SharePoint, and join or initiate a group chat.
$4.80
per month per user
Slack
Score 9.1 out of 10
N/A
Slack is a group messaging or team collaboration app that aims to simplify communication for businesses. Features include open discussions, private groups, and direct messaging, as well as deep contextual search and message archiving, and file sharing. Slack integrates with a number of other tools, such as MailChimp, Dropbox, and Google Drive. Slack was acquired by Salesforce in December 2020. The product is free to use, and also has paid plans with more features and greater controls. The…
$0
Pricing
Microsoft TeamsSlack
Editions & Modules
Microsoft Teams Essentials
$4.80
per month per user
Microsoft Teams Enterprise
$5.25
per month (paid yearly) per user
Microsoft Teams Enterprise
$5.25
per month per user
Microsoft 365 Business Basic
$7.20
per month per user
Microsoft 365 Business Standard
$15
per month per user
Free
$0
Pro
$7.25*
per month per user
Business+
$12.50*
per month per user
Enterprise
Contact Sales
Offerings
Pricing Offerings
Microsoft TeamsSlack
Free Trial
YesYes
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsDiscounts are available for non profit organizations.*Per active user, per month, when paying once a year. Pro is $8.75 USD per active user when paying month to month. Business+ is $15.00 USD per active user when paying month to month.
More Pricing Information
Community Pulse
Microsoft TeamsSlack
TrustRadius Insights
Microsoft TeamsSlack
Highlights

TrustRadius
Research Team Insight
Published

Features
Microsoft TeamsSlack
Project Management
Comparison of Project Management features of Product A and Product B
Microsoft Teams
5.2
Ratings
39% below category average
Slack
8.2
Ratings
6% above category average
Task Management5.90 Ratings8.20 Ratings
Gantt Charts4.20 Ratings6.90 Ratings
Scheduling4.90 Ratings7.90 Ratings
Workflow Automation4.90 Ratings8.40 Ratings
Mobile Access6.40 Ratings9.40 Ratings
Search5.10 Ratings8.70 Ratings
Visual planning tools5.20 Ratings8.00 Ratings
Communication
Comparison of Communication features of Product A and Product B
Microsoft Teams
6.5
Ratings
20% below category average
Slack
8.8
Ratings
11% above category average
Chat6.80 Ratings9.80 Ratings
Notifications6.10 Ratings9.10 Ratings
Discussions6.60 Ratings9.50 Ratings
Surveys6.00 Ratings8.10 Ratings
Internal knowledgebase5.30 Ratings7.80 Ratings
Integrates with GoToMeeting6.50 Ratings8.90 Ratings
Integrates with Gmail and Google Hangouts5.70 Ratings8.70 Ratings
Integrates with Outlook9.10 Ratings8.90 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
Microsoft Teams
5.8
Ratings
30% below category average
Slack
8.7
Ratings
10% above category average
Versioning6.00 Ratings8.30 Ratings
Video files5.30 Ratings8.80 Ratings
Audio files6.00 Ratings9.10 Ratings
Document collaboration7.00 Ratings8.40 Ratings
Access control6.30 Ratings8.40 Ratings
Advanced security features4.80 Ratings8.40 Ratings
Integrates with Google Drive5.30 Ratings9.00 Ratings
Device sync5.60 Ratings9.10 Ratings
Best Alternatives
Microsoft TeamsSlack
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Score 9.0 out of 10
Medium-sized Companies
Troop Messenger
Troop Messenger
Score 9.8 out of 10
Troop Messenger
Troop Messenger
Score 9.8 out of 10
Enterprises
HCL Connections
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Score 9.0 out of 10
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Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Microsoft TeamsSlack
Likelihood to Recommend
6.6
(0 ratings)
9.4
(0 ratings)
Likelihood to Renew
3.7
(0 ratings)
10.0
(0 ratings)
Usability
6.5
(0 ratings)
9.2
(0 ratings)
Availability
9.0
(0 ratings)
10.0
(0 ratings)
Performance
8.0
(0 ratings)
10.0
(0 ratings)
Support Rating
8.3
(0 ratings)
9.9
(0 ratings)
Implementation Rating
10.0
(0 ratings)
10.0
(0 ratings)
Configurability
-
(0 ratings)
10.0
(0 ratings)
Ease of integration
-
(0 ratings)
7.0
(0 ratings)
Product Scalability
10.0
(0 ratings)
-
(0 ratings)
User Testimonials
Microsoft TeamsSlack
Likelihood to Recommend
Microsoft Teams is ideal for organizations where employees regularly collaborate by sharing files, working on the same documents, updating the progress, etc. This is because different file formats are supported for online editing and collaboration with the help of Microsoft Teams. Additionally, for every file which is shared among the team members, emails are not sent again and again which helps in easily managing and organizing files. It is less appropriate where the team members have to instantly reply to an urgent task as sometimes the notifications are not sent properly which may lead to a delay in the work.
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Slack is really effective for smaller teams to use as an internal communication platform. I think that it's still suitable even for companies of up to 500-1000 employees, but for larger teams it's less appropriate (or would require more aggressive organization, e.g. keeping channels protected and on an invite-only basis). It's really helpful for small team-to-small team communication too (like in our case where we create external channels to support POCs/business partnerships). It's not great for direct collaboration (e.g. it's hard to iterate on a project spec or a document together, directly in Slack) but it's well suited for conversational coordination, like planning meetings or asking informational questions.
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Pros
  • Video calls are great with Microsoft Teams. They've made big improvements over the last year and I rarely have issue with getting on. It's nice when things just work.
  • The most used functionality is, of course, the chat feature. It does what it's supposed to do and you can create chat groups from whoever you'd like. We use it a lot when there is a special project and a team from various groups get together for a short period of time to get things done.
  • An overlooked function is the ability to search anything within Microsoft Teams. Any photo, document, or chat can be searched and found pretty easily. I can't tell you how many times this has saved me from having to rewrite something or start over.
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  • Huddles Run smoothly without any interferences.
  • Smooth individual calls quick and easy without any interruptions.
  • seamless notifications across multiple devices
  • The ability to easily tag a team member to urgently attend to a specific escalation.
  • Slack being user friendly and able to integrate easily with other platforms and apps.
  • How to easily open up different channels for different escalations and needs.
  • a safe direct messaging option.
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Cons
  • I sometimes have a hard time viewing both the meeting screen and chat window at the same time.
  • There have been times when someone in a meeting will totally lose their connection.
  • At times the sound quality is not what it should be which makes it hard to hear each other.
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  • Undoubtedly Slack’s search function is powerful but sometimes it is difficult to find specific messages or files in very active channels with high message volumes. This needs an improvement.
  • I have experienced notification issues on my phone. I am not receiving notifications and have missed important updates as a result. I tried uninstalling and reinstalling the app, but the problem still persists.
  • The Business Plus plan does not include support for data loss prevention or offline backup providers.
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Likelihood to Renew
Microsoft Teams is included with our Office 365 subscription and we have no intention of migrating off of Office 365 and Microsoft products. Since Microsoft Teams is included for free with our Office 365 subscription, and since we enjoy all the features, benefits, and functionality, there is no question that our team will continue to use the product
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Slack sitll lacks in functionality. It's better than Skype for Business in many ways, but it is still another chat/message board app. It has limits in free version and paid versions. Also Windows app has errors that bother me, for example, I see number on one of my team's icons. It suggests that one of channels has unread messages; I check all channels - no unread messages, but that "1" still appears
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Usability
The overall functionality of the product is incredible in that it provides a one-stop solution for organization and communication. The product is also very well integrated into Microsoft Outlook and other Office apps. Visually pleasing and very easy to use interface. New features are constantly being added to enhance the user experience.
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The product is fantastic, it keeps everyone connected and ensures detailed connection.
User interface of Slack software is very is very straightforward no need for training.
Availability of unlimited tutorials and demos.
Slack can be easily tailored to perform specific tasks.
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Reliability and Availability
Rare, but outages do happen
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Yes, the app works 24/7. I don't even recall having any period that we could not use since the implementation. Even the maintenance periods are barely noticeable and our work is not impacted by it when it happens.
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Performance
Sometimes about once a week I get a message that says "Sorry, there seems to be something wrong". But it goes away in a few minutes.
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Slack is a soft app, we don't have many issues with it. I recall one or two people complaining about something during our usage period, but I didn't have a bad experience. When the app is slow, usually the problem is with my computer or my internet. The app works just fine.
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Support Rating
I think Microsoft Team is overall good application for communication, track Project work inter the teams and also intra teams. I have 7 out of 10 because it needs improvements in certain features like video sharing call, call drop, audio quality and connecting problems even after having good internet connection.
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Whenever I've had to troubleshoot an issue with Slack (which, to be honest, has not happened very often), their online documentation has been easy to locate, easy to understand, and effective in resolving my issue. Slack's ever-growing popularity also means that there's a large community of practice out there that can be depended upon.
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Implementation Rating
I find everything I need for my day-to-day work.
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I was not part of the implementation team, but I recall being 100% happy and excited to learn and use a new tool. I'm still am to be honest.
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Alternatives Considered
We chose primarily because of the promised integration with the Microsoft Business Suite - which it mostly delivers on. That does give Teams an obvious advantage over competitors. IMHO Teams has a richer, more mature feature set, and the experience is more reliable and stable. Although like any of there there is room for imporvement.
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I like Slack better than ClickUp, because I would spend 30-60 minutes a day updating my ClickUp tasks. The way ClickUp was used was very micromanaging. I billed by the hour, so I was willing to put in the time to alert the boss what tasks I was working on.
One of my jobs used Hive - I mostly just ran it in the background in case anyone messaged me. I did not use it often.
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Scalability
It does not appear to have a limit to how many teams and employees we can have using it
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No answers on this topic
Return on Investment
  • User experience has been much better than the previous Skype for Business app. It has an easy-to-use interface with persistent chats. The search feature is very fast and useful.
  • MS Teams has mostly focused on Collaboration and team building features which are very useful for organisational communications. This in turn has a positive impact on the overall business outcome.
  • Scheduling meetings have never been so easy in the past. We can schedule meetings on the go without any hassles
  • Since Teams is accessible from multiple platforms like Laptop, Desktop, Mobile phones, etc it has been very convenient from a Mobility perspective.
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  • Slack has been incredibly helpful in connecting various tech apps and ecosystems, creating a more streamlined and responsive process.
  • Slack has made it significantly easier to communicate with our team members across multiple time zones, creating a more engaging environment for our all-remote team.
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ScreenShots