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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Slack

    Score9.1 out of 10
    N/ASlack is a group messaging or team collaboration app that aims to simplify communication for businesses. Features include open discussions, private groups, and direct messaging, as well as deep contextual search and message archiving, and file sharing. Slack integrates with a number of other tools, such as MailChimp, Dropbox, and Google Drive. Slack was acquired by Salesforce in December 2020. The product is free to use, and also has paid plans with more features and greater controls. The…

    $8.75

    per month per user

    Pricing
    Slack
    Editions & Modules
    Free
    $0
    Pro
    $7.25*
    per month per user
    Business+
    $12.50*
    per month per user
    Enterprise
    Contact Sales
    Offerings
    Pricing Offerings
    Slack
    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    No
    Entry-level Setup FeeNo setup fee
    Additional Details*Per active user, per month, when paying once a year. Pro is $8.75 USD per active user when paying month to month. Business+ is $15.00 USD per active user when paying month to month.
    More Pricing Information
    Community Pulse
    Slack
    Considered Both Products
    Salesforce
    Chose Slack
    None, Slack was he first choice
    Incentivized
    Chose Slack
    Slack is far superior to Google Chat. There is much better organization and separation of groups/topics using channels and folders. I also believe that Slack is better than Teams. It has many integrations and functionality that make it similar, while also being more of a modern …
    Incentivized
    Chose Slack
    Microsoft Teams is slightly more user friendly, due to it being connected to email. It connects to your calendar and is helpful to keep everything together. The notifications are a bit more helpful on Miro because it is live. I enjoy the ease of communication on Teams. It's …
    Incentivized
    Chose Slack
    Slack is far superior to other interoffice communications I have used. It has more features for messaging like the ability to include emojis or react to messages. You can also edit and share messages between conversations. I'm not sure how other platforms have evolved but I …
    Incentivized
    Chose Slack
    Compare to other tools Slack is a easy way to connect others
    Incentivized
    Chose Slack
    Better for chat, but not as good for group video calls
    Incentivized
    Chose Slack
    not much function as Slack offering. Public & Private Groups creation not available in Hangout
    Incentivized
    Chose Slack
    I evaluated Skype for Business, Microsoft Teams and Google Chat. Slack stood out for its user friendly interface, powerful integrations and fast flexible communication. Microsoft Teams felt more formal and complex, while Google Chat lacked features. Slack best matched our …
    Incentivized
    Chose Slack
    our team's current non-Microsoft(Google) tech stack, hard-coded into our workflow. It's infinitely more customizable than Teams, easily meeting our requirements. Additionally, Slack has unlimited external users, whereas Teams has limitation, so Slack is the obvious choice for …
    Incentivized
    Chose Slack
    Slack works great with Salesforce and seems the most trendy. MS Teams has some more connectivity with the MS suite which is nice though and a bit more robust as a communication platform when using it for both chat and video. We use a combo of Zoom and Slack for internal …
    Incentivized
    Chose Slack
    I have used Teams, Instagram, and WhatsApp for business, but Slack stands out for how organized and work focused it is. Unlike WhatsApp, which is more casual, or Instagram, which is not built for very professional and secure work chats, Slack keeps everything structured with …
    Incentivized
    Chose Slack
    Trello is a task management tool platform that best complements Slack. Even though you can tag different team members to boards or specific tasks, Slack provides a more robust platform to communicate and share files, ideas, or issues about a task. And can be used as a general …
    Incentivized
    Chose Slack
    I think obviously Slack is much much better than Google Chat, in my previous organisation, we used to communicate everything via Google Chat or email or Google meet, it was difficult to manage because those application combined had less options and features than Slack.
    Incentivized
    Chose Slack
    I'm not a huge fan of Microsoft in general, I utilize Google and Slack more for my day to day.
    Incentivized
    Chose Slack

    More Intuitive & Simpler Interface – Slack is easier to set up and navigate.
    Faster Adoption – No need for complex Microsoft ecosystem integration.
    Incentivized
    Chose Slack
    Slack has just been the best communications tool for our team. Slack integrations are the best, the fact that its multi-device functional and has great features like file sharing at a fast speed, screen sharing, quick and easy to use. I do not think we would ever consider and …
    Incentivized
    Chose Slack
    Slack: It's easy to strike up a chat right away with one-click calls or huddles. By simply pressing the call button, both users are involved without the need to arrange a meeting. Microsoft Teams: With calendar invites, time slot choices, and numerous confirmation processes, …
    Incentivized
    Chose Slack
    The UI is difficult to understand and also to find a particular chat it is difficult to search in Teams. Also Slack has cool features like Slack Workflows and To do lists and Slack Canvas which makes life more easier. Slack apps to integrate existing app and also I use Slack to …
    Incentivized
    Chose Slack
    It is superior to other products in its ability to communicate quickly with other colleagues. I can collaborate and work on multiple projects with colleagues. It is just an amazing product to use at work. I like the ease of using the tool. It’s a much better product than teams …
    Incentivized
    Chose Slack
    I absolutely hate Microsoft Teams, I dislike Google Chat, I really like Slack. The main reason for that rating boils down to UI and usability. At my company, we have to use teams and chat still when we are interacting with customers or certain other departments within the …
    Incentivized
    Chose Slack
    Slack offers better chat then Google Chat for mobile devices AWS the Slack chat bot is more informative and efficient to use Azure dev ops and Slack are great to have side by side
    Incentivized
    Chose Slack
    We did not found the same level of features on all these products. Where Slack is better than other ones, is that you are interacting with other really fast, you can jump in open channels, private channels, be updated about topics and also manage different workspaces. The …
    Incentivized
    Chose Slack
    Slack is still one of the best Chat tools on the market, but Zoom Team Chat (Zoom Workplace) is coming up quickly and overall, provides a great tool that is included at no cost.
    I believe that Slack still has some development advantages over the competitors at this point still, …
    Incentivized
    Key User Insights
    Would buy again
    97%
    Would buy again
    389 Answers
    Delivers good value for the price
    99%
    Delivers good value for the price
    330 Answers
    Happy with the feature set
    98%
    Happy with the feature set
    392 Answers
    Lived up to sales and marketing promises
    97%
    Lived up to sales and marketing promises
    222 Answers
    Implementation went as expected
    98%
    Implementation went as expected
    250 Answers
    Features
    Slack
    Project Management
    Comparison of Project Management features of Slack
    Feature
    Slack
    8.2
    479 Ratings
    7% above category average
    Task Management8.2310 Ratings
    Gantt Charts6.961 Ratings
    Scheduling7.9259 Ratings
    Workflow Automation8.4284 Ratings
    Mobile Access9.5460 Ratings
    Search8.7463 Ratings
    Visual planning tools8.0187 Ratings
    Communication
    Comparison of Communication features of Slack
    Feature
    Slack
    8.9
    488 Ratings
    12% above category average
    Chat9.8488 Ratings
    Notifications9.1484 Ratings
    Discussions9.6473 Ratings
    Surveys8.1302 Ratings
    Internal knowledgebase7.8300 Ratings
    Integrates with GoToMeeting8.9110 Ratings
    Integrates with Gmail and Google Hangouts8.7182 Ratings
    Integrates with Outlook8.9120 Ratings
    File Sharing & Management
    Comparison of File Sharing & Management features of Slack
    Feature
    Slack
    8.7
    461 Ratings
    11% above category average
    Versioning8.4229 Ratings
    Video files8.8412 Ratings
    Audio files9.1403 Ratings
    Document collaboration8.5318 Ratings
    Access control8.4305 Ratings
    Advanced security features8.4264 Ratings
    Integrates with Google Drive9.0211 Ratings
    Device sync9.1339 Ratings
    Best Alternatives
    Slack
    Small Businesses
    Flock
    Score9.1 out of 10
    Medium-sized Companies
    Microsoft Viva Engage
    Score7.9 out of 10
    Enterprises
    Google Keep
    Score9.9 out of 10
    All AlternativesView all alternatives
    User Ratings
    Slack
    Likelihood to Recommend
    9.4
    (488 ratings)
    Likelihood to Renew
    10.0
    (23 ratings)
    Usability
    9.2
    (103 ratings)
    Availability
    10.0
    (1 ratings)
    Performance
    10.0
    (1 ratings)
    Support Rating
    10.0
    (66 ratings)
    Implementation Rating
    10.0
    (3 ratings)
    Configurability
    10.0
    (1 ratings)
    Ease of integration
    7.0
    (1 ratings)
    User Testimonials
    Slack
    Likelihood to Recommend
    Salesforce
    If you population likes technology, then I would recommend Slack. It is more difficult to implement if not everyone is on Slack or knows how to use it. Slack was used well by some employees who loved it. Slack allowed them to plan annual events and get feedback and ideas from those involved in the event
    Incentivized
    Read full review
    Pros
    Salesforce
    • Huddles Run smoothly without any interferences.
    • Smooth individual calls quick and easy without any interruptions.
    • seamless notifications across multiple devices
    • The ability to easily tag a team member to urgently attend to a specific escalation.
    • Slack being user friendly and able to integrate easily with other platforms and apps.
    • How to easily open up different channels for different escalations and needs.
    • a safe direct messaging option.
    Incentivized
    Read full review
    Cons
    Salesforce
    • Would love a better integration with GitHub. For example, notifications when your PR is updated, when review is requested, @-mention in comments, etc.
    • Improved "Later" tab, for example the ability to create to-do lists or making the "Later" tab into a more powerful to-do list (annotate items with notes)
    • More powerful integrations, e.g. Google Calendar could render a calendar view within Slack, rather than sending the daily schedule
    Incentivized
    Read full review
    Likelihood to Renew
    Salesforce
    To be more transparent, I give 10 because Slack serves our collaboration needs. It provide us a good platform for team communication relaying important update within the company, it has even mobile app where you can install in your phone to monitor any updates within that team that needs your immediate attention and intervention.
    Incentivized
    Read full review
    Usability
    Salesforce
    Slack is one of the easiest platforms to use! It is very aesthetically pleasing and you can arrange the chats and other features the way you personally like it. They kept it pretty simple for people who aren’t looking to do anything more than streamlining communication, but they definitely have options for folks to build out the Workspace more.
    Incentivized
    Read full review
    Reliability and Availability
    Salesforce
    Yes, the app works 24/7. I don't even recall having any period that we could not use since the implementation. Even the maintenance periods are barely noticeable and our work is not impacted by it when it happens.
    Incentivized
    Read full review
    Performance
    Salesforce
    Slack is a soft app, we don't have many issues with it. I recall one or two people complaining about something during our usage period, but I didn't have a bad experience. When the app is slow, usually the problem is with my computer or my internet. The app works just fine.
    Incentivized
    Read full review
    Support Rating
    Salesforce
    Whenever I've had to troubleshoot an issue with Slack (which, to be honest, has not happened very often), their online documentation has been easy to locate, easy to understand, and effective in resolving my issue. Slack's ever-growing popularity also means that there's a large community of practice out there that can be depended upon.
    Incentivized
    Read full review
    Implementation Rating
    Salesforce
    I was not part of the implementation team, but I recall being 100% happy and excited to learn and use a new tool. I'm still am to be honest.
    Incentivized
    Read full review
    Alternatives Considered
    Salesforce
    Having had a lot of experience with Google Chat and Teams, Slack is far and away the better option. In comparison to Teams, Slack is much cleaner with a far more user friendly AI, Teams is far too clunky and feels tiresome to use, whereas it is super easy to pick up Slack and be able to configure it do exactly what you need. Whilst I don't find a massive difference between the usability and UI of Google Chat to Slack. Slack's range of features far outweighs Google Chat. The ease of external connections, workflows, file sharing, external connections for notifications (Make, Zapier etc), plus the huge range of apps you can connect to enhance your workspace is incredible. Google Chat does benefit from directly integrating into your Google Suite so you can get access to automatic status updates based on calendar activity, which would be nice for Slack to have
    Incentivized
    Read full review
    Return on Investment
    Salesforce
    • Use of Slack has enabled us to stay aligned with sales and ensure accurate forecasting.
    • The product has reduced delays in decisions making and helps us to improve on transparency in our departments.
    • Slack has eliminated the use if emails as it allows direct messaging. This has ensured real-time communication.
    Incentivized
    Read full review
    ScreenShots