TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.
$24.90
per month (billed annually) 1 Licensed User
Pricing
LogMeIn Pro by GoTo
TeamViewer
Editions & Modules
Individuals
$30.00
per month
Power Users
$70.00
per month
Small Businesses
$129.00
per month
Remote Access
$24.90
per month (billed annually) 1 Licensed User
Business
$50.90
per month (billed annually) 1 Licensed User
Premium
$102.90
per month (billed annually) 15 Licensed Users
Corporate
$206.90
per month (billed annually) 30 Licensed Users
Offerings
Pricing Offerings
LogMeIn Pro by GoTo
TeamViewer
Free Trial
Yes
Yes
Free/Freemium Version
No
Yes
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
Optional
Additional Details
All plans are billed annually.
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More Pricing Information
Community Pulse
LogMeIn Pro by GoTo
TeamViewer
TrustRadius Insights
LogMeIn Pro by GoTo
TeamViewer
Highlights
Research Team Insight
Published
LogMeIn Pro and TeamViewer are both remote desktop tools. However, LogMeIn Pro is more tailored to SMB and self-service users, while TeamViewer is more focused on midsize or large companies to enterprises.
LogMeIn Pro offers remote access to less specialized users in order to remotely access their own devices with little to no IT support. In contrast, TeamViewer is applicable across a wider range of use cases.
Features
LogMeIn Pro and TeamViewer are focused on serving distinct user bases, and have unique capabilities for each audience.
LogMeIn Pro emphasizes its accessibility for end-users to access their own devices. Many of its features are tailored to this group, including robust file transfer and management, as well as LastPass integration for password management. It’s also easy to users to install and use even without extensive IT experience or prior knowledge.
TeamViewer is more applicable for organizations that can use TeamViewer across a border range of use cases, from patch management to IoT control to traditional remote support. These use cases make TeamViewer more attractive for IT administrators. It’s also more useable across different device types and operating systems.
Limitations
LogMeIn Pro and TeamViewer also have some limitations or drawbacks worth keeping in mind.
LogMeIn Pro is less scalable than TeamViewer, with a much lower cap on the number of managed devices at each pricing tier from an administrative perspective. Pricing can also be high for some use cases, particularly when larger companies attempt to scale up the tool to a broader user base. LogMeIn Pro’s performance for Mac products are also more limited and less consistent than it is for other device types according to reviewers.
TeamViewer’s broad range of use cases comes at the cost of feature depth. For instance, file support has been slower or less robust for some reviewers, and mobile accessibility is less consistent than other devices. Pricing is also a common compliant for reviewers, both in terms of general price and changes in the pricing model. Costs are especially relevant for smaller teams and companies that are more likely to have to pay for functionality that they won’t end up needing.
Pricing
LogMeIn Pro has three pricing plans. Pro for Individuals, priced at $30/month, allows access for up to 2 computers, remote access and printing, file storage, and multi-monitor displays, plus a free license to LastPass Premium. The Power Users plan, at $70/month, allows access for up to 5 computers and 3 free LastPass Premium licenses. The Small Businesses plan, at $129/month, adds access for up to 10 computers and 5 LastPass Premium licenses.
TeamViewer offers 4 pricing plans. The Single User Business License, at $49/month, allows one user to initiate one device connection session at a time, caps managed devices at 200, and enables cross-platform access. The Multi-User Premium License, at $99/month, allows for up to 50 licensed users, 300 managed devices, customized device information and user access reporting, and multiple sessions. The Corporate License for teams, at $199/month, allows for up to 200 licensed users, 500 managed devices, 3 simultaneous sessions with the paid add-on option for more, and more advanced reporting options.
Features
LogMeIn Pro by GoTo
TeamViewer
Remote Administration
Comparison of Remote Administration features of Product A and Product B
LogMeIn Pro by GoTo
8.7
Ratings
7% above category average
TeamViewer
8.4
Ratings
4% below category average
Screen sharing
9.70 Ratings
00 Ratings
File transfer
8.70 Ratings
8.70 Ratings
Instant message
8.00 Ratings
8.50 Ratings
Secure remote access with Smart Card authentication
LogMeIn Pro is very well suited for small-to-medium sized organisations. The pricing is affordable and the implementation is easier. There are some concerns related to data privacy and security, hence I would not advise this to be used when your session handles PHI and PII kind of data, just to be compliant.
Most suitable for large corporations who want to have real-time control of multiple devices in different countries. It is not suitable for scenarios where permissions for using the system need to be obtained from the user for every session if there is no support subscription in place.
LogMeIn Pro by GoTo offers unattended remote access that’s reliable and always available. You can securely log in to a client’s device (Windows or macOS) from anywhere, even without them present.....as long as their machine is on.
You can transfer files during a session without disrupting work. I've also transferred some pretty large files at times without issues.
I like the dashboard as it makes it easy to manage and organize multiple devices across our client base. You can see online/offline status, access machines instantly, and share access with your team all in one easy to view place
LogMeIn Pro allows only one user to control the remote destination at a time. If more than one user needs to access/control the same destination, they can share the session (visibility to both parties), or will need to wait till the prior user is logged out for a more secure session. Being able to log in and use the same destination at the same time, initiating unique sessions would be ideal. (Similar to VPN.)
Ability to override or default session settings for security, for example blanking the remote monitor (or not), recording a session, or changing access while the user is in-session. This would allow an administrator or manager to more closely audit activity.
Provide a one-click logout+disconnect. Right now, users must disconnect their session before exiting LogMeIn Pro. If their session is not first disconnected and the user simply exits or logs out of LogMeIn Pro, the session may remain active, without disconnecting. This would show as an active session, even if the user is technically no longer using the remote destination.
More detailed audit information. What application did the user access while connected to the remote destination? Was the session shared with anyone else?
As long as I continue to provide remote support for my clients, it's a no brainier. For what I pay out, I probably make it back tenfold in the ability to provide remote support from wherever and whenever. Not to mention the saved gas money for a fix that only takes 5 minutes but it takes you 20 minutes to get there. As my business continues to grow, and I support more and more clients, my need for TeamViewer will only grow.
I will give a Rating of 10 for LogMeIn Pro by GoTo's overall usability because it has a centralized Dashboard to access all machines and servers and a very user-friendly User Interface. Also, the remote connectivity is very smooth and reliable as if you are working on your local desktop or laptop.
Compared to other products I've used (ConnectWise Control), TeamViewer is harder to set up and get connected. It is especially difficult to set up "permanent" unattended remote access, where you want to be able to connect to and control a remote computer without having to exchange codes and passwords every time you connect.
My calls and e-mails to tech support have been few and far between, but those rare interactions were always pleasant and handled professionally. Most support can be accessed electronically, but when the need arises to actually speak to a human being, LogMeIn's customer service reps are clearly well-trained and knowledgeable. Another plus: there isn't the language barrier that I've experienced with other technology companies' support centers.
The support from the Teamviewer team has always been top notch. Any support ticket that we have submitted has been handled very quickly and with the best possible resolution. We find in most cases, contacting for a support ticket is not even necessary, as the knowledge base is more than adequate.
As expected without any problem! Alternate in-person training is another efficient way to learn how a product works. There are many third party supporters for TeamViewer courses available that can give additional ideas how to use TeamViewer for specific functions and features as we did require in respect of our usage.
I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.
Installation and configuration of the TeamViewer does not pose a huge problem and we were able to install the software in our network within one week. Helping staff was organized in the form of training sessions to understand the different aspects that it offers and because of its rich graphical user interface, adoption was easy.
LogMeIn has U.S. servers for connectivity which is super important for us. We are constantly re-evaluating our licensing with these other products. The licenses are renewed simply because management and the technology support staff have not pushed for a detailed review and there have been no significant problems in its use. The licensing cost is considered an annual sunk cost.
In my position, I have also used AnyDesk because we frequently utilize various software for different tasks. However, we opted for TeamViewer because our team members are not technically inclined. They are experts in other areas. TeamViewer was the ideal choice for us since we needed a software program that even non-techies could use.
not sure on a measurable ROI, but LogMeIn has definitely been a useful tool for our one satellite office where there are two devices that require unattended remote access
only negative I can think of, cost-wise, is that the cost of ALL remote access software jumped a number of years back where suddenly there were no longer any free options
