TeamViewer is OK, but not my favorite
June 14, 2022
TeamViewer is OK, but not my favorite
Score 5 out of 10
Vetted Review
Verified User
Overall Satisfaction with TeamViewer
We use TeamViewer mainly for remote support of customers' computers and servers. Much of the work we do is best-done off-hours, while no one is using the computers and servers we need to work on. Being able to do this remotely means the customers can go home after their work day is done, and then we can log in remotely to do the work. It's also quite common for a customer to call in with a problem where we can quickly make a remote connection to their computer and resolve the problem, rather than having to schedule a time to drive to the customer's office to do the work in person.
Pros
- It provides secure remote access to computers and servers.
- Once it is set up and working, it is generally reliable.
- It allows us to see an organized list of customers' computers that we have access to.
Cons
- TeamViewer is very difficult to set up initially when trying to set up a permanent remote connection. It requires several steps that have to be done just right, or else it won't work, and doesn't give any indication of why it won't work.
- TeamViewer is slow to make the initial connection.
- Compared to other remote support products we use, TeamViewer lacks several features, such as the ability to see detailed information about a given computer without logging into the computer.
- Overall, it has had a positive impact from the standpoint that it allows us to do a lot of things remotely, saving them time and expense of traveling to customers' offices for every single task we perform. I do not have exact numbers, though.
ConnectWise Control is much easier to use than TeamViewer. It is much easier to set up a "one-off" remote support session and much much much easier to set up a "permanent" remote support connection. ConnectWise also provides a lot more information about the computers connected to it, without having to log in to a computer to find the information. Additionally, ConnectWise is less expensive. I would highly recommend ConnectWise Control over TeamViewer for remote IT support. The only reason I use TeamViewer at all is that it's what some clients were already using, and they are reluctant to switch to ConnectWise Control.
Do you think TeamViewer delivers good value for the price?
No
Are you happy with TeamViewer's feature set?
No
Did TeamViewer live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of TeamViewer go as expected?
I wasn't involved with the implementation phase
Would you buy TeamViewer again?
No
TeamViewer Feature Ratings
Using TeamViewer
| Pros | Cons |
|---|---|
None | Do not like to use Unnecessarily complex Inconsistent Slow to learn Cumbersome Lots to learn |
- Nothing is particularly easy or elegant.
- Setting up connections to remote computers requires exchanging codes and passwords.
- Setting up "unattended access" to remote computers requires exchanging codes and passwords, signing in multiple times, multiple approvals, etc.
Comments
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