Guidewire ClaimCenter vs. Pega Customer Service

ClaimCenter is very well suited for almost any claims environment. In many cases, claims handling can be delayed by the fact that there are several people and departments that they have to go through. Without a system in place that provides a UI for the user to work in, claims can be missed or just delayed due to general user error. This system streamlines that workflow. If the claims department is not very big or their volume of processed claims isn't high enough, ClaimCenter might be a little overboard.

Incentivized

It's well suited for all who needs rapid and quick development. And customer service is also very good and easy to contact

Incentivized

• Interacts very well with other Guidewire products (e.g. BillingCenter, PolicyCenter).
• Interacts well with "payment" vendors like One, Inc. to be able to issue payments electronically.
• From a new-hire standpoint, the system is easy to train new users on.

Incentivized

• Easy to contact
• Responds very quickly
• Provides accurate information

Incentivized

• Installation and deployment can be tricky. Professional services is highly recommended
• There a couple of workflows that are not as efficient as the others. This causes a bit more manual work to be done

Incentivized

• Performance, as some of the tasks run in batch.
• Extensibility could take time for complex functionalities.
• At least the cloud version should be more powerful in terms of processing.

Incentivized

Most interactions with support have been very helpful and led to the resolution of the issues. They were more than willing to help resolve issues and were knowledgeable. Also, the time to get an actual representative was much lower than many other vendors. Getting to additional tiers of support was a hassle at times, but once there the issues got resolved.

Incentivized

We have been very happy users of ClaimCenter (currently on version 9) for over 15 years and have not had any reason to review other competitor claims management platforms.

Incentivized

Some of the functionalities from AEP are, in principle, more advanced than Pega (for example, the building of flows, and data privacy, among others). However, Pega has been long in the market and therefore it is a more mature tool. Also, Pega's interface is easier to learn. The decision between both would depend on the use case and the other tools surrounding this technology.

Incentivized

• ROI is still under assessment

• Reduced the manual effort due to introducing automation
• Increased customer satisfaction
• Enhanced personalization

Incentivized