GuideWire Software in California offers ClaimCenter as an end-to-end insurance claims management system for personal, commercial or workers compensation, with automation designed to eliminate the need to perform low level tasks associated to managing claims.
ClaimCenter is very well suited for almost any claims environment. In many cases, claims handling can be delayed by the fact that there are several people and departments that they have to go through. Without a system in place that provides a UI for the user to work in, claims can be missed or just delayed due to general user error. This system streamlines that workflow. If the claims department is not very big or their volume of processed claims isn't high enough, ClaimCenter might be a little overboard.
Most interactions with support have been very helpful and led to the resolution of the issues. They were more than willing to help resolve issues and were knowledgeable. Also, the time to get an actual representative was much lower than many other vendors. Getting to additional tiers of support was a hassle at times, but once there the issues got resolved.
We have been very happy users of ClaimCenter (currently on version 9) for over 15 years and have not had any reason to review other competitor claims management platforms.
