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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Pega Customer Service

    Score8 out of 10
    N/APega Customer Service is a solution for solving interactions with customers, including collections, claims management, and other case management. It is available in 3 editions: the Digital Customer Engagement Edition, the Enterprise Edition, and the Case Management Edition.N/A
    Pricing
    Pega Customer Service
    Editions & Modules
    No answers on this topic
    Offerings
    Pricing Offerings
    Pega Customer Service
    Free Trial
    No
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    No
    Entry-level Setup FeeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    Pega Customer Service
    Considered Both Products
    Pegasystems
    Chose Pega Customer Service
    Some of the functionalities from AEP are, in principle, more advanced than Pega (for example, the building of flows, and data privacy, among others). However, Pega has been long in the market and therefore it is a more mature tool. Also, Pega's interface is easier to learn. The …
    Incentivized
    Chose Pega Customer Service
    We have used different products those are ok but customer service is worst but Pega Customer Service is not like that tool and services both are doing excellent job
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    User Ratings
    Pega Customer Service
    Likelihood to Recommend
    7.6
    (2 ratings)
    User Testimonials
    Pega Customer Service
    Likelihood to Recommend
    Pegasystems
    No answers on this topic
    Pros
    Pegasystems
    • Easy to contact
    • Responds very quickly
    • Provides accurate information
    Incentivized
    Read full review
    Cons
    Pegasystems
    No answers on this topic
    Alternatives Considered
    Pegasystems
    We have used different products those are ok but customer service is worst but Pega Customer Service is not like that tool and services both are doing excellent job
    Incentivized
    Read full review
    Return on Investment
    Pegasystems
    No answers on this topic
    ScreenShots

    Pega Customer Service Screenshots

    Screenshot of Next Best Action IntelligenceScreenshot of Optimize the Customer JourneyScreenshot of Paid Media ManagerScreenshot of Test, Learn & Act in Real-TimeScreenshot of Predictive IntelligenceScreenshot of Visualization & Simulation