Pega Customer Service

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Pega Customer Service
Score 8.0 out of 10
N/A
Pega Customer Service is a solution for solving interactions with customers, including collections, claims management, and other case management. It is available in 3 editions: the Digital Customer Engagement Edition, the Enterprise Edition, and the Case Management Edition.N/A
Pricing
Pega Customer Service
Editions & Modules
No answers on this topic
Offerings
Pricing Offerings
Pega Customer Service
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No
Entry-level Setup FeeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Pega Customer Service
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User Ratings
Pega Customer Service
Likelihood to Recommend
7.6
(0 ratings)
User Testimonials
Pega Customer Service
Likelihood to Recommend
It's well suited for all who needs rapid and quick development. And customer service is also very good and easy to contact
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Pros
  • Easy to contact
  • Responds very quickly
  • Provides accurate information
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Cons
  • Performance, as some of the tasks run in batch.
  • Extensibility could take time for complex functionalities.
  • At least the cloud version should be more powerful in terms of processing.
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Alternatives Considered
Some of the functionalities from AEP are, in principle, more advanced than Pega (for example, the building of flows, and data privacy, among others). However, Pega has been long in the market and therefore it is a more mature tool. Also, Pega's interface is easier to learn. The decision between both would depend on the use case and the other tools surrounding this technology.
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Return on Investment
  • Reduced the manual effort due to introducing automation
  • Increased customer satisfaction
  • Enhanced personalization
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ScreenShots

Pega Customer Service Screenshots

Screenshot of Next Best Action IntelligenceScreenshot of Optimize the Customer JourneyScreenshot of Paid Media ManagerScreenshot of Test, Learn & Act in Real-TimeScreenshot of Predictive IntelligenceScreenshot of Visualization & Simulation