Datto RMM vs. N-able N-sight RMM

Very well suited for MSPs, which is where we are being allowed to use it from. Quite cheap compared to some competitors, too. It's an all-around useful tool for managing your users and their machines for keeping things up to date, tracking specs, and troubleshooting.

Incentivized

SolarWinds patch management has had issues over the years. Sometimes requiring manual intervention to get resolved. The UI [with N-able RMM (formerly Solarwinds RMM)] makes it easy to see status of systems and identify any alerts easily. Remotely monitoring the status of servers/computers. Managing the systems, patching, systems maintenance and remote support.

Incentivized

• Remotely view servers and end users systems and specifications.
• Remotely apply updates and instllations for servers and end user systems.
• Connect to user sessions for servers and end users systems.

Incentivized

• Thanks to RMM I never feel like I'm unaware as to what's going on in my network. I can be in the office or half a country away and feel completely aware of what's going on.
• We've had numerous situations over the years where a part of our network is having issues (latency or errors) that the RMM alerts have saved us from a major outage. You can't ask for better proactive alerting.
• The advanced alerting allows us to stay ahead of issues instead of reacting to them. This gives us confidence in our network and our end users better support.

Incentivized

• Their hardware was terrible. We had one product fail four times in 3 months, another fail twice in six months. Same client.
• The RMM is poorly coded, designed and implemented.
• Autotask was a decent integration until the integration failed and couldn't be resolved.

• There are so many features and options that it can be overwhelming in the beginning.
• Wish there was a way to add custom fields to reports.
• The GUI is crowded or links aren't clearly described on certain pages. I find myself forgetting how to get to certain views.
• The software can start to lag after a while even if the hardware is specced out correctly. I would definitely recommend over-speccing the device.
• API is just OK, wish they would put more effort into this.

Incentivized

In my opinion, Datto RMM fails at almost everything you throw at it.

The interface is easy to navigate. Setting up policies is straight forward. The antivirus and web filter are simple and exceptions are easy to make. Upgrading the agent is made simple and creating scripts is made fool proof. (Well, almost)

Incentivized

The ease of use, full functionality, reliability and excellent support.[N-able RMM (formerly Solarwinds RMM)] gives users a full suite of tools with a single installable file. Unlike standard tools, you don't have to install several different executables to be able to have fully protected end points.

Incentivized

Our previous system was N-able RMM and while it was a good tool, the current version of Datto RMM has been better in most aspects. I personally have not used N-able in a few years and would not be able to go into too much detail about how they currently compare

Incentivized

We only tested an older version of LabTech. By comparison, the newer version of LabTech is much more competitive to Solarwinds RMM than it used to be. ConnectWise Automate has far better integration options for our PSA than Solarwinds RMM, down to very granular changes for automated ticket templates.

Incentivized

• Excellent tool to help resolve client issues quickly!
• The developers are always trying to increase the value of the product, and it is making a difference.

Incentivized

• The SolarWinds name carries a good bit of clout in the industry. This has definitely helped secure a few deals.
• The addition of Cloud Backups had a positive impact because we were able to easily add it as a bolt-on for existing clients. We have now added this offering to almost 20% of our managed servers.
• We are in the process of moving into a "co-managed" business plan. SolarWinds RMM has facilitated this by allowing us to help in-house IT teams with offloading server management and maintenance while they are able to focus on big-picture objectives.

Incentivized