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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Copper

    Score5 out of 10
    N/ACopper is a customer relationship management (CRM) built as an integration into Google Apps.

    $12

    per month per user

    SAP Sales Cloud

    Score8.3 out of 10
    N/ASAP Sales Cloud (formerly SAP Cloud for Sales) is a cloud sales application with sales automation, enterprise resource planning (ERP) integration, and collaboration capabilities.N/A
    Pricing
    CopperSAP Sales Cloud
    Editions & Modules
    Starter - Paid Annually
    $9.00
    per month per user
    Basic - Paid Annually
    $23.00
    per month per user
    Professional - Paid Annually
    $59.00
    per month per user
    Business - Paid Annually
    $99.00
    per month per user
    No answers on this topic
    Offerings
    Pricing Offerings
    CopperSAP Sales Cloud
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsUp to 15% discount for annual pricing.—
    More Pricing Information
    Features
    CopperSAP Sales Cloud
    Sales Force Automation
    Comparison of Sales Force Automation features of Copper and SAP Sales Cloud
    Feature
    Copper
    3.1
    20 Ratings
    85% below category average
    SAP Sales Cloud
    8.3
    120 Ratings
    7% above category average
    Customer data management / contact management6.020 Ratings8.8117 Ratings
    Workflow management1.019 Ratings8.6118 Ratings
    Territory management5.04 Ratings7.2105 Ratings
    Opportunity management6.019 Ratings8.0114 Ratings
    Integration with email client (e.g., Outlook or Gmail)1.020 Ratings7.9110 Ratings
    Contract management5.29 Ratings8.3112 Ratings
    Quote & order management2.07 Ratings8.3109 Ratings
    Interaction tracking1.019 Ratings8.5111 Ratings
    Channel / partner relationship management1.07 Ratings8.6110 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Copper and SAP Sales Cloud
    Feature
    Copper
    1.4
    10 Ratings
    137% below category average
    SAP Sales Cloud
    8.1
    103 Ratings
    7% above category average
    Case management1.29 Ratings7.998 Ratings
    Call center management1.55 Ratings8.692 Ratings
    Help desk management1.67 Ratings8.095 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Copper and SAP Sales Cloud
    Feature
    Copper
    2.4
    16 Ratings
    104% below category average
    SAP Sales Cloud
    7.5
    107 Ratings
    1% below category average
    Lead management3.416 Ratings7.3106 Ratings
    Email marketing1.49 Ratings7.694 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Copper and SAP Sales Cloud
    Feature
    Copper
    1.9
    20 Ratings
    120% below category average
    SAP Sales Cloud
    8.2
    115 Ratings
    8% above category average
    Task management2.020 Ratings8.1111 Ratings
    Billing and invoicing management1.75 Ratings8.196 Ratings
    Reporting2.018 Ratings8.6105 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Copper and SAP Sales Cloud
    Feature
    Copper
    3.3
    19 Ratings
    79% below category average
    SAP Sales Cloud
    8.4
    114 Ratings
    10% above category average
    Forecasting3.016 Ratings8.3107 Ratings
    Pipeline visualization4.019 Ratings8.4107 Ratings
    Customizable reports3.017 Ratings8.5110 Ratings
    Customization
    Comparison of Customization features of Copper and SAP Sales Cloud
    Feature
    Copper
    3.6
    20 Ratings
    70% below category average
    SAP Sales Cloud
    7.7
    111 Ratings
    3% above category average
    Custom fields3.020 Ratings8.0111 Ratings
    Custom objects3.412 Ratings7.3107 Ratings
    Scripting environment4.13 Ratings7.794 Ratings
    API for custom integration4.010 Ratings7.899 Ratings
    Security
    Comparison of Security features of Copper and SAP Sales Cloud
    Feature
    Copper
    6.9
    15 Ratings
    19% below category average
    SAP Sales Cloud
    8.6
    114 Ratings
    3% above category average
    Single sign-on capability8.712 Ratings8.8109 Ratings
    Role-based user permissions5.014 Ratings8.3108 Ratings
    Social CRM
    Comparison of Social CRM features of Copper and SAP Sales Cloud
    Feature
    Copper
    2.0
    12 Ratings
    114% below category average
    SAP Sales Cloud
    7.2
    83 Ratings
    2% below category average
    Social data2.012 Ratings7.383 Ratings
    Social engagement2.07 Ratings7.281 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Copper and SAP Sales Cloud
    Feature
    Copper
    2.0
    13 Ratings
    114% below category average
    SAP Sales Cloud
    7.7
    97 Ratings
    5% above category average
    Marketing automation3.013 Ratings8.093 Ratings
    Compensation management1.01 Ratings7.480 Ratings
    Platform
    Comparison of Platform features of Copper and SAP Sales Cloud
    Feature
    Copper
    7.9
    17 Ratings
    7% above category average
    SAP Sales Cloud
    7.5
    99 Ratings
    2% above category average
    Mobile access7.917 Ratings7.599 Ratings
    Best Alternatives
    CopperSAP Sales Cloud
    Small Businesses
    Salesflare
    Score6 out of 10
    Salesflare
    Score6 out of 10
    Medium-sized Companies
    Zendesk Sell
    Score8.8 out of 10
    Zendesk Sell
    Score8.8 out of 10
    Enterprises
    Daylite
    Score7.6 out of 10
    Daylite
    Score7.6 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    CopperSAP Sales Cloud
    Likelihood to Recommend
    5.0
    (21 ratings)
    8.5
    (131 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.6
    (7 ratings)
    Usability
    5.0
    (12 ratings)
    6.7
    (7 ratings)
    Availability
    -
    (0 ratings)
    8.0
    (1 ratings)
    Performance
    -
    (0 ratings)
    8.0
    (1 ratings)
    Support Rating
    1.9
    (11 ratings)
    8.8
    (10 ratings)
    Online Training
    -
    (0 ratings)
    7.0
    (2 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.0
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    8.3
    (91 ratings)
    User Testimonials
    CopperSAP Sales Cloud
    Likelihood to Recommend
    Copper
    Copper has helped me extensively keep track of not only my own but my company's workflow. With so many projects and quotes to track, it has become essential to keep me on task and not miss any of our goals. It has been a perfect fit with our specific workflow, but I don't think it has the customizability just yet to be a perfect fit for every company out there.
    Incentivized
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    SAP
    1. Better understanding of customer choice and sales insights. 2. High chance that we can convert the lead into sales as SAP analyzes the customer's need and behavior. 3. As it analyzes the data behind the scenes, a better price deal closing is possible, as it gives that level of insight.
    Incentivized
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    Pros
    Copper
    • I think the Opportunities Pipeline is probably the best feature of the CRM. The versatility of it allows for pipelines to be made for not only sales but myriad of other ways.
    • Copper's commitment to customer satisfaction is pretty spectacular. Many CRMs aren't as dedicated to this and provide their customers with simple how to articles that fall short of being an actual help.
    • Copper's ability to sync with Google is an undersold perk. If a company relies on the Google workspace, Copper is an amazing tool to work alongside with Google.
    Incentivized
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    SAP
    • I love its ability to automate the entire sales process for us.
    • Another thing I love is how it combines data from different touchpoints to provide a 360-degree view of the customer.
    • What I like best about SAP Sales Cloud is the real-time analytics it provides for my organization.
    Incentivized
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    Cons
    Copper
    • Window change: for mobile - when you tap on a card from a pipeline it takes you to the lead’s basic info. I wish it would immediately just open all activities so I can quick see notes
    • I usually use Copper on the go. When you open the Copper app, it immediately opens a collab window. I wish it had some sort of easy dashboard….plus a notes area. I open Copper on mobile to quickly search for someone’s name or to take quick notes from a sales meeting
    Read full review
    SAP
    • One area of concern is the many data silos that are present within SAP sales cloud
    • While creating filters for accessing sales lead reports, the accuracy is missing sometimes.
    • The product is quite vast and a lot more learning material and knowledge base documents are required.
    Read full review
    Likelihood to Renew
    Copper
    No answers on this topic
    SAP
    SAP sales enables organizations to manage their sales activities, such as inquiries, quotations, orders, deliveries, billing, and payments. Also integrates with other SAP modules, such as finance, logistics, and marketing, to provide a comprehensive solution for managing the entire sales cycle. thats makes SAP a good choice
    Incentivized
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    Usability
    Copper
    I would rate Copper overall usability as a 10. It is easy to use. I am not extremely computer friendly so I needed to find something that would fit what I can do. Copper definitely fit the bill. I would highly recommend it to anyone of any level of computer knowledge.
    Incentivized
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    SAP
    In short, SAP CRM is a complete service that will help improve marketing strategy and productivity. It covers various topics, from big data analytics to resource management and housing sales data. SAP CRM has a long list of features and can do them all.
    Incentivized
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    Reliability and Availability
    Copper
    No answers on this topic
    SAP
    Product was mostly available. A couple accessibility issues did exist when sending API calls, and there was either no response, or a delayed response.
    Read full review
    Support Rating
    Copper
    There have been a few times when I contacted the "help desk" or "support team" and they just told me to watch a video or join a seminar to learn what I am looking to do. I would have expected someone to take a few minutes and literally walk me through the steps one by one until either I figured it out or accomplished the goal of my request.
    Read full review
    SAP
    SAP's customer service is quick and efficient, with a response time of fewer than some minutes. In either case, you'll get instant help from the vendor or online forums. In addition, the vendor provides excellent global support for this tool. Like Salesforce, SugarCRM, etc., it's probably fine as a standalone CRM option.
    Read full review
    Online Training
    Copper
    No answers on this topic
    SAP
    Training was mostly completed over a couple conference calls, and reading the API documentation. Our developers were able to implement quickly after reading the documentation.
    Read full review
    Implementation Rating
    Copper
    No answers on this topic
    SAP
    I would rate the implementation a 7. While the process overall was successful, there were challenges related to data migration, integration with other systems, and initial user adoption. However, the support from SAP during the implementation phase was helpful, and we were able to resolve the major issues as the process progressed.
    Incentivized
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    Alternatives Considered
    Copper
    The software is designed to mimic the look of Google products. This makes it easy to use for people already familiar with Google products. It syncs with G Suite apps like Google Contacts and Google Calendar, and it is directly accessible from Gmail. It appears as a sidebar within Gmail and can be hidden if needed.
    Incentivized
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    SAP
    Sap sales cloud has boosted the supply chain network . Sap Sales cloud has seamlessly unified the backend business processes into more transparent effective ones.The customer satisfaction have also increased with better customer collaboration and relationship.The vendor management process has also been significantly impacted and all for good. Customers are really happy with it
    Incentivized
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    Scalability
    Copper
    No answers on this topic
    SAP
    We can effectively manage sales and achieve scalable segmentation and targeting with SAP Sales Cloud, all with little training required. The program is incredibly user-friendly and enables additional ERP system integration. The automated authorization system, which has made permissions management easier and can be implemented in the cloud by several cloud service tenants—each of whom is a cloud service provider—was something I really appreciated. For users who don't want to click on three links to launch each relevant CRM program, this is quite helpful.
    Incentivized
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    Return on Investment
    Copper
    • Copper has simplified our CRM and makes it easy for the sales team to keep track of leads and opportunities.
    • Copper has allowed us to save money as it is a fairly competitively priced platform.
    • Copper has simplified our workflow, allowing us to work more efficiently and save time from tedious data entry.
    Incentivized
    Read full review
    SAP
    • Positive Impact: SAP Sales Cloud can lead to increased sales efficiency by automating manual tasks, streamlining workflows, and providing real-time access to customer data. This can result in sales teams spending more time on revenue-generating activities.
    • Negative Impact: The initial costs associated with implementing SAP Sales Cloud, including licensing, customization, and training, can be significant. If not managed properly, this may impact the short-term financials and the expected payback period.
    • Negative Impact: The comprehensive features of SAP Sales Cloud might result in a steeper learning curve for users. If not addressed through adequate training and change management, this complexity can temporarily impact productivity.
    Incentivized
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    ScreenShots

    SAP Sales Cloud Screenshots

    Screenshot of the SAP Sales Cloud dashboard, where users can can automate critical selling processes and give sellers AI-based recommendations. The dashboard features:
Cloud deployment
A unified view of customers
An optimised mobile selling experience
AI-driven insights, recommendations, and analytics
Embedded generative AI highlights and summarization