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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Close CRM

    Score9.9 out of 10
    N/AClose.io is a customer relationship management (CRM) software with call management and sales workflow automation capabilities.

    $19

    per month includes 1 user

    SAP Sales Cloud

    Score8.3 out of 10
    N/ASAP Sales Cloud (formerly SAP Cloud for Sales) is a cloud sales application with sales automation, enterprise resource planning (ERP) integration, and collaboration capabilities.N/A
    Pricing
    Close CRMSAP Sales Cloud
    Editions & Modules
    Solo
    $9
    per month (paid annually) per user
    Essentials
    $35
    per month (paid annually) per user
    Growth
    $99
    per month (paid annually) per user
    Scale
    $139
    per month (paid annually) per user
    No answers on this topic
    Offerings
    Pricing Offerings
    Close CRMSAP Sales Cloud
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional DetailsThe pricing listed here reflects up to a 35% discount for paying annually. Monthly billing is available at of $19 per user for the Solo plan (only 1 user allowed), $49 per user for the Essentials plan, $109 per user for the Growth plan, and $149 per user for the Scale plan.—
    More Pricing Information
    Community Pulse
    Close CRMSAP Sales Cloud
    Considered Both Products
    Close
    No answer on this topic
    SAP
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    89%
    Would buy again
    87 Answers
    Delivers good value for the price
    No answers on this topic
    94%
    Delivers good value for the price
    79 Answers
    Happy with the feature set
    No answers on this topic
    97%
    Happy with the feature set
    95 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    94%
    Lived up to sales and marketing promises
    72 Answers
    Implementation went as expected
    No answers on this topic
    88%
    Implementation went as expected
    71 Answers
    Features
    Close CRMSAP Sales Cloud
    Sales Force Automation
    Comparison of Sales Force Automation features of Close CRM and SAP Sales Cloud
    Feature
    Close CRM
    8.9
    8 Ratings
    14% above category average
    SAP Sales Cloud
    8.3
    120 Ratings
    7% above category average
    Customer data management / contact management8.08 Ratings8.8117 Ratings
    Workflow management7.78 Ratings8.6118 Ratings
    Territory management8.01 Ratings7.2105 Ratings
    Opportunity management10.06 Ratings8.0114 Ratings
    Integration with email client (e.g., Outlook or Gmail)9.38 Ratings7.9110 Ratings
    Contract management10.01 Ratings8.3112 Ratings
    Interaction tracking8.38 Ratings8.5111 Ratings
    Channel / partner relationship management9.73 Ratings8.6110 Ratings
    Quote & order management00 Ratings8.3109 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Close CRM and SAP Sales Cloud
    Feature
    Close CRM
    8.5
    6 Ratings
    12% above category average
    SAP Sales Cloud
    8.1
    103 Ratings
    7% above category average
    Case management8.03 Ratings7.998 Ratings
    Call center management7.45 Ratings8.692 Ratings
    Help desk management10.02 Ratings8.095 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Close CRM and SAP Sales Cloud
    Feature
    Close CRM
    9.0
    6 Ratings
    17% above category average
    SAP Sales Cloud
    7.5
    107 Ratings
    1% below category average
    Lead management8.76 Ratings7.3106 Ratings
    Email marketing9.35 Ratings7.694 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Close CRM and SAP Sales Cloud
    Feature
    Close CRM
    7.9
    6 Ratings
    4% above category average
    SAP Sales Cloud
    8.2
    115 Ratings
    8% above category average
    Task management8.35 Ratings8.1111 Ratings
    Billing and invoicing management10.01 Ratings8.196 Ratings
    Reporting5.45 Ratings8.6105 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Close CRM and SAP Sales Cloud
    Feature
    Close CRM
    7.5
    6 Ratings
    1% below category average
    SAP Sales Cloud
    8.4
    114 Ratings
    10% above category average
    Forecasting10.01 Ratings8.3107 Ratings
    Pipeline visualization8.06 Ratings8.4107 Ratings
    Customizable reports4.44 Ratings8.5110 Ratings
    Customization
    Comparison of Customization features of Close CRM and SAP Sales Cloud
    Feature
    Close CRM
    8.6
    8 Ratings
    14% above category average
    SAP Sales Cloud
    7.7
    111 Ratings
    3% above category average
    Custom fields10.07 Ratings8.0111 Ratings
    Custom objects10.02 Ratings7.3107 Ratings
    Scripting environment8.03 Ratings7.794 Ratings
    API for custom integration6.47 Ratings7.899 Ratings
    Security
    Comparison of Security features of Close CRM and SAP Sales Cloud
    Feature
    Close CRM
    8.0
    8 Ratings
    4% below category average
    SAP Sales Cloud
    8.6
    114 Ratings
    3% above category average
    Single sign-on capability8.03 Ratings8.8109 Ratings
    Role-based user permissions8.06 Ratings8.3108 Ratings
    Social CRM
    Comparison of Social CRM features of Close CRM and SAP Sales Cloud
    Feature
    Close CRM
    10.0
    1 Ratings
    31% above category average
    SAP Sales Cloud
    7.2
    83 Ratings
    2% below category average
    Social data10.01 Ratings7.383 Ratings
    Social engagement10.01 Ratings7.281 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Close CRM and SAP Sales Cloud
    Feature
    Close CRM
    6.4
    4 Ratings
    14% below category average
    SAP Sales Cloud
    7.7
    97 Ratings
    5% above category average
    Marketing automation6.44 Ratings8.093 Ratings
    Compensation management00 Ratings7.480 Ratings
    Platform
    Comparison of Platform features of Close CRM and SAP Sales Cloud
    Feature
    Close CRM
    10.0
    1 Ratings
    31% above category average
    SAP Sales Cloud
    7.5
    99 Ratings
    2% above category average
    Mobile access10.01 Ratings7.599 Ratings
    Best Alternatives
    Close CRMSAP Sales Cloud
    Small Businesses
    Salesflare
    Score6 out of 10
    Salesflare
    Score6 out of 10
    Medium-sized Companies
    Zendesk Sell
    Score8.8 out of 10
    Zendesk Sell
    Score8.8 out of 10
    Enterprises
    Daylite
    Score7.6 out of 10
    Daylite
    Score7.6 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Close CRMSAP Sales Cloud
    Likelihood to Recommend
    9.3
    (8 ratings)
    8.5
    (131 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.6
    (7 ratings)
    Usability
    8.7
    (3 ratings)
    6.7
    (7 ratings)
    Availability
    -
    (0 ratings)
    8.0
    (1 ratings)
    Performance
    -
    (0 ratings)
    8.0
    (1 ratings)
    Support Rating
    9.3
    (3 ratings)
    8.8
    (10 ratings)
    Online Training
    -
    (0 ratings)
    7.0
    (2 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.0
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    8.3
    (91 ratings)
    User Testimonials
    Close CRMSAP Sales Cloud
    Likelihood to Recommend
    Close
    Excellent software to increase sales and follow up with existing and new customers. Email and SMS handling are really easy for the sales team, managing leads is really great, and Close merges duplicate leads to help our Data Leads avoid repetitive and unnecessary calls. As mentioned in some comments before, must improve in reports, Close is not appropriate to handle or track agents' hours making it necessary to implement additional software to cover this area.
    Incentivized
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    SAP
    1. Better understanding of customer choice and sales insights. 2. High chance that we can convert the lead into sales as SAP analyzes the customer's need and behavior. 3. As it analyzes the data behind the scenes, a better price deal closing is possible, as it gives that level of insight.
    Incentivized
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    Pros
    Close
    • Email sequences. Create and send a sequence of emails until the sequence finishes or the contact replies to your email. You can also pause the sequence manually.
    • Email sync. Syncs in real time with your email account, which is huge.
    • Zapier integration. We've automated a lot of our pipeline management through the Zapier integration. This saves us soooo much time.
    Incentivized
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    SAP
    • I love its ability to automate the entire sales process for us.
    • Another thing I love is how it combines data from different touchpoints to provide a 360-degree view of the customer.
    • What I like best about SAP Sales Cloud is the real-time analytics it provides for my organization.
    Incentivized
    Read full review
    Cons
    Close
    • Make it so one can set the time at which the emails go out.
    • Make it easier to set up my workflow.
    Incentivized
    Read full review
    SAP
    • One area of concern is the many data silos that are present within SAP sales cloud
    • While creating filters for accessing sales lead reports, the accuracy is missing sometimes.
    • The product is quite vast and a lot more learning material and knowledge base documents are required.
    Read full review
    Likelihood to Renew
    Close
    No answers on this topic
    SAP
    SAP sales enables organizations to manage their sales activities, such as inquiries, quotations, orders, deliveries, billing, and payments. Also integrates with other SAP modules, such as finance, logistics, and marketing, to provide a comprehensive solution for managing the entire sales cycle. thats makes SAP a good choice
    Incentivized
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    Usability
    Close
    It's my favorite CRM to recommend to sales organizations. Robust Telephony options including a Power Dialer, SMS, and Voice Drop, are completely integrated into the CRM. The kicker is you can have "Unlimited" contacts where many platforms charge based on the number of users. This can make a huge difference in monthly billing.
    Incentivized
    Read full review
    SAP
    In short, SAP CRM is a complete service that will help improve marketing strategy and productivity. It covers various topics, from big data analytics to resource management and housing sales data. SAP CRM has a long list of features and can do them all.
    Incentivized
    Read full review
    Reliability and Availability
    Close
    No answers on this topic
    SAP
    Product was mostly available. A couple accessibility issues did exist when sending API calls, and there was either no response, or a delayed response.
    Read full review
    Support Rating
    Close
    I haven't really had the need to use their support, but the only time I had an issue with the platform, the Close team was very attentive and responded in a short span of time. Also they take minimal time to solve issues. The only con here is there is no way to reach out to them apart from email.
    Incentivized
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    SAP
    SAP's customer service is quick and efficient, with a response time of fewer than some minutes. In either case, you'll get instant help from the vendor or online forums. In addition, the vendor provides excellent global support for this tool. Like Salesforce, SugarCRM, etc., it's probably fine as a standalone CRM option.
    Read full review
    Online Training
    Close
    No answers on this topic
    SAP
    Training was mostly completed over a couple conference calls, and reading the API documentation. Our developers were able to implement quickly after reading the documentation.
    Read full review
    Implementation Rating
    Close
    No answers on this topic
    SAP
    I would rate the implementation a 7. While the process overall was successful, there were challenges related to data migration, integration with other systems, and initial user adoption. However, the support from SAP during the implementation phase was helpful, and we were able to resolve the major issues as the process progressed.
    Incentivized
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    Alternatives Considered
    Close
    Pipedrive was great for us for a long time. We used it for over 4 years. Our product and process was simple. When things got more complex, we needed something that could handle our growing needs and Pipedrive kept falling short. We built our own custom solution in Airtable and though it worked, we spend a lot of time managing it. Close was able to solve all our issues and save us hours per week in admin work.
    Incentivized
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    SAP
    Sap sales cloud has boosted the supply chain network . Sap Sales cloud has seamlessly unified the backend business processes into more transparent effective ones.The customer satisfaction have also increased with better customer collaboration and relationship.The vendor management process has also been significantly impacted and all for good. Customers are really happy with it
    Incentivized
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    Scalability
    Close
    No answers on this topic
    SAP
    We can effectively manage sales and achieve scalable segmentation and targeting with SAP Sales Cloud, all with little training required. The program is incredibly user-friendly and enables additional ERP system integration. The automated authorization system, which has made permissions management easier and can be implemented in the cloud by several cloud service tenants—each of whom is a cloud service provider—was something I really appreciated. For users who don't want to click on three links to launch each relevant CRM program, this is quite helpful.
    Incentivized
    Read full review
    Return on Investment
    Close
    • Positive - It's much easier now with Close.io to make sure that no deal falls through the cracks. Therefore helping us recover lost revenue.
    Incentivized
    Read full review
    SAP
    • Positive Impact: SAP Sales Cloud can lead to increased sales efficiency by automating manual tasks, streamlining workflows, and providing real-time access to customer data. This can result in sales teams spending more time on revenue-generating activities.
    • Negative Impact: The initial costs associated with implementing SAP Sales Cloud, including licensing, customization, and training, can be significant. If not managed properly, this may impact the short-term financials and the expected payback period.
    • Negative Impact: The comprehensive features of SAP Sales Cloud might result in a steeper learning curve for users. If not addressed through adequate training and change management, this complexity can temporarily impact productivity.
    Incentivized
    Read full review
    ScreenShots

    Close CRM Screenshots

    Screenshot of the Close inboxScreenshot of a Sales Funnel Report in CloseScreenshot of the Call Assistant automatic transcription and summaryScreenshot of built-in calling in Close

    SAP Sales Cloud Screenshots

    Screenshot of the SAP Sales Cloud dashboard, where users can can automate critical selling processes and give sellers AI-based recommendations. The dashboard features:
Cloud deployment
A unified view of customers
An optimised mobile selling experience
AI-driven insights, recommendations, and analytics
Embedded generative AI highlights and summarization