Cisco Unified Communications Manager (Call Manager) vs. VirtualPBX

The Cisco Unified Communications Manager platform would be most suited for the below scenarios. 1. An organization with very restricted policies and compliance where can't move to cloud-based solutions for data security. They can install the CUCM on-premises. 2. An organization that is still on a legacy phone system could adopt CUCM to save costs and have better services.

We consider that it is a very complete internet call software that is worth having in all companies that want to increase their sales through customer service agents because, with all its tools, agents improve their workday by day.

Incentivized

• Customizability - The program allows for a lot of specific features and ways to use the program.
• Traditional - The system is a very traditional phone system, with everything you would expect and need from an enterprise phone system.
• Expandable - The system allows from a small amount of users to a large amount, with no upper limit.

Incentivized

• Provides real-time analytics and reports that show agent performance during a call, email, or chat, analyzing conversations and indicating where to improve.
• All call recording features are very easy to access and configure such as regular call recordings and scheduled recordings for specific customers.
• As it is a cloud-based software with mobile access, we can use it outside the office without any problems, just with the phone and internet connection.

Incentivized

• CUCM is overly complex and requires a very capable engineer to maintain it. Similarly, implementing anything new requires a great deal of specialized knowledge of CUCM.
• CUCM is difficult to troubleshoot because of it's complexity.
• CUCM is expensive licensing and they nickel and dime you with a plethora of tiny little license charges for every little feature. They have the most convoluted licensing models, ever, for their CU products in general.

Incentivized

• Possibly a better way of covering the one zillion features and functions in classes
• Possibly a better way of covering the one zillion features and functions in classes

Incentivized

We have been using this product for 20+ years and will continue too. This is a great product and new features are always coming out.

Incentivized

Once it works and has retain ROI.....keep it going

Although it's very easy to use, once you understand the concepts of IP telephony, as I said before, I think Cisco could have improved the management interface of the platform, adding modern technologies and the design language of the other platforms like DNA Center, etc. This interface hasn't had a substantial improvement for about 10 years

Incentivized

So much easier than our old PBX or any on-prem PBX I have ever used. We were up and running in an hour. Tweaking the caller menus is so easy.

Incentivized

CUCM is supported by most third-party vendors for related products, so it makes finding solutions to specific needs easy. Also Cisco TAC is very knowledgeable, and we have never run into a problem they have not been able to resolve. Usually they are resolved without the need to escalate tickers either.

Incentivized

This was the first phone system we implemented that could span multiple locations. We were very satisfied once fully implemented

Incentivized

The Cisco Call Manager application has been around for much longer than many of the competitors. As such, they have had plenty of time to resolve bugs and increase the feature set that comes natively with this solution. One of the biggest factors for us was the professional services/support that comes along with using any Cisco product.

Incentivized

We started with the irugubak VirtualPBX around the year 2000. We were extremely satisfied with that and now can't say more about the newly updated version. As for other system,I did not feel it was at all necessary to investigate given our extreme satisfaction with this vendor

Incentivized

• Return on Investment as one shot investment was made then only licensing contract renewing is needed.
• Virtualized environment and centralized administration tools.
• Money saving as a result on using features like TEHO.
• Business continuity assured on environments with SRST and Multi site Deployment with Distributed Call Processing.

Incentivized

• Professional appearance to customers
• Simple solution for voice conferencing

Incentivized