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Cisco Headsets vs. Cisco Unified IP Phone 6900 Series

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Cisco Headsets

    Score9.1 out of 10
    N/ACisco Headsets are designed to help users stay connected wherever they work. Whether working at home, at the office, or on the go, the headset helps users stay focused on what's important. The professional headsets are built to deliver exceptional audio and are integrated with the Webex platform for seamless collaboration and simple management. Bluetooth wireless, DECT, or wired headsets are available.N/A

    Cisco Unified IP Phone 6900 Series

    Score7.9 out of 10
    N/AThe vendor provides the Cisco Unified IP Phone 6900 Series as an affordable, reliable voice and video communications endpoint, and state it is also user- and eco-friendly. It is designed to improve productivity, foster collaboration, and reduce operating expenses with simple, full-featured, and cost-effective communications to deliver a superior user experience.N/A
    Pricing
    Cisco HeadsetsCisco Unified IP Phone 6900 Series
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Cisco HeadsetsCisco Unified IP Phone 6900 Series
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    Cisco HeadsetsCisco Unified IP Phone 6900 Series
    Considered Both Products
    Cisco
    No answer on this topic
    Cisco
    No answer on this topic
    Key User Insights
    Would buy again
    92%
    Would buy again
    58 Answers
    100%
    Would buy again
    7 Answers
    Delivers good value for the price
    91%
    Delivers good value for the price
    51 Answers
    100%
    Delivers good value for the price
    7 Answers
    Happy with the feature set
    95%
    Happy with the feature set
    60 Answers
    100%
    Happy with the feature set
    7 Answers
    Lived up to sales and marketing promises
    93%
    Lived up to sales and marketing promises
    42 Answers
    No answers on this topic
    Implementation went as expected
    96%
    Implementation went as expected
    53 Answers
    No answers on this topic
    Best Alternatives
    Cisco HeadsetsCisco Unified IP Phone 6900 Series
    Small Businesses
    No answers on this topic
    No answers on this topic
    Medium-sized Companies
    Cisco Room Series
    Score8.8 out of 10
    Cisco IP Phones
    Score6.8 out of 10
    Enterprises
    Cisco Webex DX80 (discontinued)
    Score8.4 out of 10
    Cisco IP Phones
    Score6.8 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Cisco HeadsetsCisco Unified IP Phone 6900 Series
    Likelihood to Recommend
    8.7
    (71 ratings)
    4.6
    (7 ratings)
    Likelihood to Renew
    10.0
    (2 ratings)
    -
    (0 ratings)
    Usability
    9.1
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    7.7
    (3 ratings)
    -
    (0 ratings)
    User Testimonials
    Cisco HeadsetsCisco Unified IP Phone 6900 Series
    Likelihood to Recommend
    Cisco
    It's a great fit in various departments and all the options out there mean you can find an option for each case. You can use them either sitting down at a dedicated workstation (desktop or laptop/dock) and wired, or you can also use them wireless 'on the go' with computers and mobile devices.
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    Cisco
    The 6900 series is the best option for offices that need IP telephony flawlessly making and receiving calls and can fit on most of the user types due to the number of models. It does not fit for companies that want to use video, none of the models has a video embedded and the tools to integrate those devices with video are that good[.]
    Incentivized
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    Pros
    Cisco
    • Cancel the noise side of things. You can't hear anything in the background. I quite often talk really loud because I can't hear myself talking and it's comfortable. They are really comfortable. We've got the wireless ones and they just sit so comfortably on your head. Amazing.
    Incentivized
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    Cisco
    • Compatibility with Cisco enterprise telephony platforms.
    • All the basis and essential telephony features included.
    • Ergonomic design and high quality materials.
    • Excellent voice quality.
    Incentivized
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    Cons
    Cisco
    • They need to have the standard base be able to connect PC and Phone not one or the other
    • Figure out the bug that your headset keeps ringing from your PC or mobile even though you answered the phone
    • Create an over the ear or behind the headband design
    • Be able to record from the Desk Phone to the PC like Jabra
    Incentivized
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    Cisco
    • I wish the color was jazzier ( I know that's not a word probably) but something that allows you to give your phone character.
    • The cord tangles to easily.
    • The phone could be a little smaller.
    Incentivized
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    Likelihood to Renew
    Cisco
    Way easier to set up and manage. no fiddling with knobs, dials, and silly things like a physical receiver lifter that breaks easily. sound and call quality is great, no issues using day to day. only thing is that the price is a premium, but for us its worth it for the advantages that come with the ecosystem.
    Incentivized
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    Cisco
    he Cisco Unified IP Phone 6900 Series has proven to be reliable and efficient for our communication needs in live production. Its integration with our existing systems, ease of use, and strong call quality make it a great choice. However, there's always room for improvement, especially with features like more advanced integration with cloud-based systems and additional customization options
    Incentivized
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    Usability
    Cisco
    I have yet to find a use case where the 730 is not appropriate. The audio quality and active noise cancellation capabilities are excellent, and the portability puts it above many alternatives.
    Incentivized
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    Cisco
    The interface is intuitive, and the phones are easy to use for daily communication, making call handling, conferencing, and directory access seamless. The design is simple yet effective, which is great for a fast-paced environment like ours. The only reason it’s not a perfect 10 is that some advanced configurations and integrations require a bit of technical knowledge, which can slow down deployment for non-technical users."
    Incentivized
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    Reliability and Availability
    Cisco
    I would give it a 10 but the ringing on the base after you answer makes it unbearable at times. You have to unplug the USB or turn off the Bluetooth to get it to stop.
    Incentivized
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    Cisco
    The system has been extremely reliable, with no major downtime or unplanned outages in our experience. In a live broadcast environment, where uninterrupted communication is critical, this level of dependability is essential.
    Even during high-demand situations, the phones perform consistently well, and any issues we've encountered were related to network configuration rather than the phones themselves.
    Incentivized
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    Performance
    Cisco
    There is always room for improvement. There are times switching between devices can be slow, but for the most part, it works fine.
    Incentivized
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    Cisco
    Calls connect quickly, audio quality is clear with minimal latency, and the phone interface is responsive.
    The system integrates well with our VoIP and broadcast communication tools, and we haven’t noticed any significant slowdowns. The only reason it’s not a 10 is that some advanced configurations or firmware updates can take a little longer than expected, but overall, it’s a fast and reliable solution for our needs.
    Incentivized
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    Support Rating
    Cisco
    Too expensive and too heavy and too uncomfortable. It just didn't deliver the experience that we thought we would get based on the price. I can get the same features, for cheaper, with a more comfortable headset from another vendor. So overall this one just never got put on the final list.
    Incentivized
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    Cisco
    When we’ve needed support, the response times have been good, and the team is knowledgeable. The support resources provided, like online documentation and troubleshooting guides, have been helpful. However, at times, the support can be a bit slow with complex technical issues, especially when dealing with integration into our live production systems. Overall, we’re satisfied, but there's room for improvement in the speed and depth of troubleshooting.
    Incentivized
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    In-Person Training
    Cisco
    No answers on this topic
    Cisco
    The training sessions were interactive and tailored to our specific needs, which made them highly relevant for our live production environment. The instructors were knowledgeable and provided hands-on experience, allowing us to apply what we learned immediately.
    Incentivized
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    Online Training
    Cisco
    No answers on this topic
    Cisco
    The training materials were clear and covered the essential features of the Cisco Unified IP Phone 6900 Series, but we felt that some advanced use cases, especially for live production environments, were not addressed in enough detail. While the training helped with basic functions, additional scenario-based learning would have made it more useful for our specific needs.
    Incentivized
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    Implementation Rating
    Cisco
    wish the firmware didn't take so long to install.
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    Cisco
    he process was generally smooth, and the Cisco team provided excellent support during setup. There were a few minor challenges with network configuration, but they were quickly resolved. Overall, the implementation was efficient, and the phones were up and running with minimal disruption to our operations, which is crucial in a live production environment
    Incentivized
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    Alternatives Considered
    Cisco
    The battery on the Jabra was bad. Once the battery gets low, and you get a warning that it is getting low you have seconds to plug it in. And I mean seconds. And once the battery has gone, and plug it in, not only does it take ages to recharge, it also takes ages to get volume coming back through the headphones. Often missing vital parts of a meeting.
    Incentivized
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    Cisco
    When looking at phone models, it's really important to consider not only the price tag, we all care about effective pricing, but also remembering that actual humans will need to leverage that device to accomplish work, connect with another human for some reason, or save a life.
    Incentivized
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    Contract Terms and Pricing Model
    Cisco
    No answers on this topic
    Cisco
    The unit pricing was reasonable given the quality of the product and the fact that it's a well-established solution in the market. Additionally, the billing frequency was flexible, which worked well for our budget cycles.
    Incentivized
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    Scalability
    Cisco
    Seems like you would be able to install headsets across and entire company, so it is very scalable.
    Incentivized
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    Cisco
    the system is highly flexible, allowing easy deployment across multiple departments and locations. It integrates smoothly with existing Cisco infrastructure, making it a great fit for expanding operations.
    Incentivized
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    Return on Investment
    Cisco
    • Durability and quality so less spending on replacing the product.
    • Helped me understand speakers words clearly with no voice breaks thus making me more reliable and professional, directly increasing my productivity and impacting business in a positive light.
    • Uniformity. Our organisation first pilot tested Cisco Headsets and soon we changed our other vendor because of its quality. So, now it's all Cisco.
    Incentivized
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    Cisco
    • Very high ROI and competitive price.
    • By providing the essential telephony services the 6900 series IP Phones increase employees productivity.
    • Company saves a lot of money when it comes to communication between branches, and this model provides all the necessary facilities for that.
    Incentivized
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    ScreenShots

    Cisco Headsets Screenshots

    Screenshot of CP-HS-WL-561-N-US Cisco Headset 561Screenshot of Headset 521Screenshot of CP-HS-W-522-USB Headset 522Screenshot of CP-HS-WL-561-S-US-and-CP-HS-WL-562-S-US Cisco Headset 561/562 Standard Base StationScreenshot of CP-HS-WL-562-S-US Cisco Headset 562 with Standard Base Station