TrustRadius: an HG Insights company

Cisco Unified IP Phone 6900 Series

Score7.9 out of 10

23 Reviews and Ratings

Get a Demo

What is Cisco Unified IP Phone 6900 Series?

The vendor provides the Cisco Unified IP Phone 6900 Series as an affordable, reliable voice and video communications endpoint, and state it is also user- and eco-friendly. It is designed to improve productivity, foster collaboration, and reduce operating expenses with simple, full-featured, and cost-effective communications to deliver a superior user experience.

Categories & Use Cases

Who Buys & Uses Cisco Unified IP Phone 6900 Series

Cisco Unified IP Phone 6900 Series Reviews

What users are saying about Cisco Unified IP Phone 6900 Series.
View all Cisco Unified IP Phone 6900 Series reviews

Cisco Unified IP Phone 6900 Series--Good tool

Incentivized
Juan Carlos BastidasView profile
Tehnicien entretien in Information Technology at Groupe TVA (1001-5000 employees employees)

Use Cases and Deployment Scope

Cisco Unified IP telephony is quite practical and strong in terms of security. It is a very friendly tool. There are competitively priced IP phones on the market, but Cisco provides a practical library for configuration and technical support.

Pros

  • Cisco Unified IP Phone 6921 also has a screen, making it more personalizeable
  • User friendly, cost effective
  • Hearing-aid compatible

Cons

  • Color options
  • The phone could be a little smaller
  • The cord can be improved

Most Important Features

  • Lower power consumption
  • Voice quality
  • Recyclable and reground plastics

Return on Investment

  • Cisco Unified IP Phone 6900 Series have good prices and good communications standards

Usability

Alternatives Considered

Yealink Conference Phones

Other Software Used

OBS Studio, Microsoft Teams, Adobe Audition

Cisco Unified IP Phone 6900 Series Review

Incentivized
Jake Panzer
Collaboration Engineer in Information Technology at Heartland Business Systems (201-500 employees employees)

Use Cases and Deployment Scope

A low-cost IP phone that is used in school classrooms or hospital patient rooms to avoid using analog devices and having to maintain unnecessary pot lines.

Pros

  • Low-end IP phone
  • Better then analog device
  • Easy to manage and maintain

Cons

  • Not webex compatible
  • Needs an LCD screen
  • Limited functionality

Most Important Features

  • Low cost
  • IP-based

Return on Investment

  • Low cost, so high ROI
  • Allows us to not use a VG or any other analog device
  • Easy management

Cisco 6900 series IP phone

Incentivized
Nilson Lino Da Costa JuniorView profile
Voice Specialist in Information Technology at British Telecom (10,001+ employees employees)

Use Cases and Deployment Scope

Cisco 6900 are widely used for several companies, most of the implementations I did in my whole career working with Cisco devices used those devices, they are very stable with less need of maintenance, address most of the features that can be used on Cisco IP telephony system and can even control some of the video systems. Due to the broad amount of models, it can be used for several types of [users] from the most simple to the most complex use[.]

Pros

  • All types of calls
  • very stable
  • small learning curve

Cons

  • Visual
  • Settings can be more visual[.]

Most Important Features

  • [Excellent] call quality
  • Stability
  • Quick learn to use

Return on Investment

  • The devices are already being discontinued[.]
  • Some are already not supported[.]
  • Will be in end of support soon[.]

Alternatives Considered

Cisco IP Phone 6800 Series, Cisco IP Phone 8800 Series, Cisco IP Phone 7800 Series and Cisco Webex DX80

Other Software Used

Cisco IP Phone 6800 Series, Cisco IP Phone 7800 Series, Cisco Webex Room Series

Phones for Common Areas

Incentivized
Sean Nilsen
Chief Contact Center and Collaboration Architect in Engineering at LaSalle Solutions (201-500 employees employees)

Pros

  • Small physical footprint
  • Lower power consumption
  • Limited security exposure

Cons

  • Dial-pad could be larger
  • Physical durability is lower than other models

Return on Investment

  • ROI relative to handset cost
  • ROI relative to lower power consumption

Alternatives Considered

Cisco Unified Communications Manager (Call Manager), Cisco Unified Contact Center and Cisco Unified Border Element (CUBE)

Other Software Used

Cisco IP Phone 7800 Series, Cisco IP Phone 8800 Series

Cisco Unified

Incentivized
Verified User
Employee in Human Resources (5001-10,000 employees employees)

Use Cases and Deployment Scope

I use Cisco Unified IP phone for phone calls and voice messages. My job also uses it to send out emergency alerts.

Pros

  • Easy to check voice messages.
  • Display is easy to see.
  • Storing of frequently used phone numbers
  • I like the different ring tones.

Cons

  • I wish the color was jazzier ( I know that's not a word probably) but something that allows you to give your phone character.
  • The cord tangles to easily.
  • The phone could be a little smaller.

Most Important Features

  • Ability to save frequent numbers.
  • Ability to broadcast emergency messages.
  • Voice messaging

Return on Investment

  • I don't know that I am qualified to speak on the ROI.
  • I will say the group calling function helps with customer service because we can program the number to ring multiple people at one time or in a sequence to ensure calls are answered.
  • The ability to forward voice messages is a great asset for customer service as well.

Other Software Used

Cisco Jabber

Cisco Unified IP Phone 6900 Series Alternatives

Products similar to Cisco Unified IP Phone 6900 Series that may also meet your needs.
View all Cisco Unified IP Phone 6900 Series alternatives
Polycom Trio
CompareLearn more
Avaya IX Conference Phones, on OneCloud UCaaS
CompareLearn more
OpenVoice
CompareLearn more