Cisco Business Edition 7000 (discontinued) vs. VirtualPBX

The platform is perfectly suited for collaboration involving everything related to integrated voice and video systems. It is easily installed on physical servers and virtualized and can be accessed remotely. The BE 7000 modernized the infrastructure with voice-over IP and generates complete reports on the telephone and video usage of users in all the company's regions for internal control and auditing. The solution can be recommended for medium and large scenarios from 1000 users up to a limit of 5000 users.

Incentivized

We consider that it is a very complete internet call software that is worth having in all companies that want to increase their sales through customer service agents because, with all its tools, agents improve their workday by day.

Incentivized

• Voicemail message are retained for a lengthy period of time.
• It efficiently allows for users to phone colleagues in other departments by the extension number.
• Headset usage comes in handy.
• Speaker phone capability works well.

Incentivized

• Provides real-time analytics and reports that show agent performance during a call, email, or chat, analyzing conversations and indicating where to improve.
• All call recording features are very easy to access and configure such as regular call recordings and scheduled recordings for specific customers.
• As it is a cloud-based software with mobile access, we can use it outside the office without any problems, just with the phone and internet connection.

Incentivized

• The User interface of phone could be better and it can be more interactive. The options are complex.
• The configuration part is tough as we need to select them manually through buttons which make it a difficult task.
• If the bandwidth of network is low we may face some noise disturbance and jitter in voice.
• There should be proper documentation available for configuration part so that anyone with good knowledge can do it.

Incentivized

• Possibly a better way of covering the one zillion features and functions in classes
• Possibly a better way of covering the one zillion features and functions in classes

Incentivized

Once it works and has retain ROI.....keep it going

So much easier than our old PBX or any on-prem PBX I have ever used. We were up and running in an hour. Tweaking the caller menus is so easy.

Incentivized

Cisco Business edition are very comfortable and got great functioning. This name is a brand in market and the support from their side is very good. The life support of phones is very good. They have embedded with good security features and algorithm so interception become difficult by anyone. They are very reliable and has got great voice quality which makes it a best for every type of businesses. The support from Cisco is very good which I like the best.

Incentivized

We started with the irugubak VirtualPBX around the year 2000. We were extremely satisfied with that and now can't say more about the newly updated version. As for other system,I did not feel it was at all necessary to investigate given our extreme satisfaction with this vendor

Incentivized

• High ROI, the communication platform provides all the necessary that is required employees to be always connected wherever they are. This improves companies overall performance and certainly income.
• Simplified maintenance and user friendly interfaces. The platform has all the admin tool to make support easy and efficient.
• Employees are enabled with all the Unified Communication services and they are more productive which again improves overall company's performance.

Incentivized

• Professional appearance to customers
• Simple solution for voice conferencing

Incentivized