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Cisco Business Edition 6000 (discontinued) vs. Zoom Phone

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Cisco Business Edition 6000 (discontinued)

    Score8.6 out of 10
    N/ACisco Business Edition 6000 (BE6000) was a telephony and VoIP business phone with unified communications features from Cisco, targeted at SMBs. The product is discontinued, and superseded by functionality found in Cisco Webex Calling.N/A

    Zoom Phone

    Score9 out of 10
    N/ABuilt on Zoom's platform, Zoom's cloud phone consolidates business communication and collaboration into a single system. Available in 40+ countries, with expandable coverage through a bring-your-own-carrier offering, Zoom Phone supports inbound and outbound calling through the public switched telephone network (PSTN). Features: Post call summary & next steps A post-call summary from Zoom’s AI Companion keeps the focus on the conversation instead of…

    $10

    per month per user

    Pricing
    Cisco Business Edition 6000 (discontinued)Zoom Phone
    Editions & Modules
    No answers on this topic
    US & Canada Metered
    $10
    per month per user
    US & Canada Unlimited
    $15
    per month per user
    Global Select
    $20
    per month per user
    Offerings
    Pricing Offerings
    Cisco Business Edition 6000 (discontinued)Zoom Phone
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—No fees for emergency 911 Service No fees for compliance and administrative cost recovery Fee No 10DLC SMS fees
    More Pricing Information
    Community Pulse
    Cisco Business Edition 6000 (discontinued)Zoom Phone
    Considered Both Products
    Discontinued Products
    No answer on this topic
    Zoom
    Chose Zoom Phone
    Full disclosure- I am a reseller of many voce and data services. I am familiar with and have at least trialed basically every voice service available. We choose to use Zoom Phone as our in house system, so that speaks for itself. There is still a small market for on premise …
    Incentivized
    Key User Insights
    Would buy again
    100%
    Would buy again
    18 Answers
    100%
    Would buy again
    37 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    15 Answers
    100%
    Delivers good value for the price
    34 Answers
    Happy with the feature set
    100%
    Happy with the feature set
    18 Answers
    100%
    Happy with the feature set
    37 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    16 Answers
    94%
    Lived up to sales and marketing promises
    30 Answers
    Implementation went as expected
    100%
    Implementation went as expected
    17 Answers
    97%
    Implementation went as expected
    34 Answers
    Features
    Cisco Business Edition 6000 (discontinued)Zoom Phone
    Cloud PBX
    Comparison of Cloud PBX features of Cisco Business Edition 6000 (discontinued) and Zoom Phone
    Feature
    Cisco Business Edition 6000 (discontinued)
    8.6
    18 Ratings
    8% above category average
    Zoom Phone
    9.5
    32 Ratings
    18% above category average
    Hosted PBX8.010 Ratings10.014 Ratings
    Multi-level Interactive Voice Response (IVR)9.116 Ratings9.619 Ratings
    User templates8.417 Ratings9.316 Ratings
    Call reports8.34 Ratings9.420 Ratings
    Directory of employee names9.116 Ratings9.328 Ratings
    Call Management
    Comparison of Call Management features of Cisco Business Edition 6000 (discontinued) and Zoom Phone
    Feature
    Cisco Business Edition 6000 (discontinued)
    8.8
    21 Ratings
    5% above category average
    Zoom Phone
    9.2
    33 Ratings
    9% above category average
    Answering rules8.819 Ratings9.830 Ratings
    Call recording9.115 Ratings9.931 Ratings
    Call park8.819 Ratings9.924 Ratings
    Call screening8.920 Ratings9.923 Ratings
    Message alerts8.419 Ratings9.728 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of Cisco Business Edition 6000 (discontinued) and Zoom Phone
    Feature
    Cisco Business Edition 6000 (discontinued)
    8.7
    20 Ratings
    9% above category average
    Zoom Phone
    9.6
    21 Ratings
    19% above category average
    Video conferencing9.119 Ratings9.520 Ratings
    Audio conferencing8.820 Ratings9.520 Ratings
    Video screen sharing8.21 Ratings9.720 Ratings
    Instant messaging8.516 Ratings9.717 Ratings
    Mobile apps
    Comparison of Mobile apps features of Cisco Business Edition 6000 (discontinued) and Zoom Phone
    Feature
    Cisco Business Edition 6000 (discontinued)
    7.2
    15 Ratings
    10% below category average
    Zoom Phone
    9.9
    32 Ratings
    22% above category average
    Mobile app for iOS7.315 Ratings9.928 Ratings
    Mobile app for Android7.114 Ratings9.922 Ratings
    Best Alternatives
    Cisco Business Edition 6000 (discontinued)Zoom Phone
    Small Businesses
    Zoom Phone
    Score9 out of 10
    Nextiva
    Score8.2 out of 10
    Medium-sized Companies
    Cisco Unified Communications Manager (Call Manager)
    Score8.6 out of 10
    Cisco Unified Communications Manager (Call Manager)
    Score8.6 out of 10
    Enterprises
    Google Voice
    Score7.8 out of 10
    Google Voice
    Score7.8 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Cisco Business Edition 6000 (discontinued)Zoom Phone
    Likelihood to Recommend
    8.5
    (21 ratings)
    9.4
    (35 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    10.0
    (1 ratings)
    Usability
    8.2
    (1 ratings)
    8.0
    (1 ratings)
    Support Rating
    9.4
    (19 ratings)
    6.6
    (4 ratings)
    User Testimonials
    Cisco Business Edition 6000 (discontinued)Zoom Phone
    Likelihood to Recommend
    Discontinued Products
    Cisco Business Edition 6000 (BE6000) is well suited on small and medium sites that need entry-level voice and IP telephony capabilities, together
    with powerful, easy-to-use collaboration tools. However , if a single user interface or VMware servers are deal breakers for you, I suggest another call system will likely be a better fit.
    Read full review
    Zoom
    I think it works well for offices that have multiple locations. Being able to give each person and office their own extension makes it easier for colleagues to connect with each other, plus it's a costs savings for each of the offices
    Incentivized
    Read full review
    Pros
    Discontinued Products
    • provides phone support for many models of phones and conferencing devices
    • provides full telephony support for pretty much any phone requirement including call centre options
    • 911 service dialing options and tracking
    • bundle pricing on voice, phone and server licensing
    Incentivized
    Read full review
    Zoom
    • Having our Phone system all in onc place. Call, Text, Voicemail. with live transcript
    • Zoom Meeting AI companion - taking notes, creating action items, and summarizing the meetings then email immediately afterwards
    • Scheduler - being able to send links to team members or vendors to book a time that works best for them that is linked and synced to my calendar.
    Incentivized
    Read full review
    Cons
    Discontinued Products
    • Include tools for inter-cluster migration, currently these are provided by 3rd parties
    • Improve the software upgrade process by automating the pre-upgrade and post-upgrade checks
    Incentivized
    Read full review
    Zoom
    • We needed to link each of our team members' personal emails to the Zoom account so we have to filter VM notifications out of our personal accounts.
    • It'd be nice if you could set business hours through the webpage to include a lunch break so that you don't have to manually go in to edit.
    Incentivized
    Read full review
    Likelihood to Renew
    Discontinued Products
    Happy with Cisco Business Edition 6000 (BE6000); works great for us and costs to maintain it are well in hand. it also fits our current and future requirements going forward.
    Incentivized
    Read full review
    Zoom
    Integrated into our network. System wide access. Staff are comfortable with the product
    Incentivized
    Read full review
    Usability
    Discontinued Products
    BE6K [is] not just a bare metal server ,it is [a] complete solution with its own management tools.
    Incentivized
    Read full review
    Zoom
    Zoom Phone has a very sleek design which makes it very easy to operate and use both in the setting up of and interacting in a meeting space. That being said, certain features can seem a bit crowded while trying to screen share or display video which somewhat defeats the purpose of the application as compared to a standard conference call.
    Incentivized
    Read full review
    Support Rating
    Discontinued Products
    Overall, the product provides excellent value for money. Our employees may interact at the same time on the Cisco Business Edition 6000 without disrupting the conversation. We have a significant number of employees that perform the same thing with calls, texting, and presence, and none of them have an issue.
    Incentivized
    Read full review
    Zoom
    I haven't had any sort of issues with Zoom as of yet to have to call Support. That right there makes me think it's a good product. Simple and easy to use. Nothing confusing or glitchy that would make me have to get in touch with them. Straightforward so I'm not trying to figure out a specific workflow.
    Incentivized
    Read full review
    Alternatives Considered
    Discontinued Products
    Both Mitel and [Cisco Business Edition 6000 (BE6000)] allow the benefit of virtualization. If desired you could have an entirely virtual system. Cisco handles the virtualization a little better, however Mitel MiCollab is easier to integrate presence and calls. Cisco underlying architecture seems to be a little more stable, Mitel seems to be a little more user friendly. There are pros and cons and both are good solutions.
    Incentivized
    Read full review
    Zoom
    The main reason why we switched to Zoom Phone is because our VOIP system inexplicably went down for almost a month and no one could figure out what was wrong. Lumen was charging way more than Zoom Workplace, but could not get the system to work.
    Incentivized
    Read full review
    Return on Investment
    Discontinued Products
    • Been easy to scale as our business has grown and from acquisitions
    • Been pretty easy to maintain the software and upgrade it over its lifetime to date
    • Software and license renewals are pretty straight forward
    • Adding newer model hardware to the system is pretty straight forward
    Incentivized
    Read full review
    Zoom
    • Calls actually come through, resulting in our users trusting our phone system again
    • Improved internal communication
    • Users can be reached anywhere, so they do not have to stay at their desk to wait for important calls
    • Voicemail is processed faster because it is translated to text
    Incentivized
    Read full review
    ScreenShots

    Zoom Phone Screenshots

    Screenshot of the Zoom AI for business phone communications, available at no additional costScreenshot of Zoom's integrated workflowsScreenshot of the Call Handling Panel