Built on Zoom's platform, Zoom's cloud phone consolidates business communication and collaboration into a single system. Available in 40+ countries, with expandable coverage through a bring-your-own-carrier offering, Zoom Phone supports inbound and outbound calling through the public switched telephone network (PSTN). Features: Post call summary & next steps A post-call summary from Zoom’s AI Companion keeps the focus on the conversation instead of…
$10
per month per user
Pricing
Zoom Phone
Editions & Modules
US & Canada Metered
$10
per month per user
US & Canada Unlimited
$15
per month per user
Global Select
$20
per month per user
Offerings
Pricing Offerings
Zoom Phone
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No
Entry-level Setup Fee
No setup fee
Additional Details
No fees for emergency 911 Service
No fees for compliance and administrative cost recovery Fee
No 10DLC SMS fees
More Pricing Information
Community Pulse
Zoom Phone
Considered Both Products
Zoom
Verified User
Chose Zoom Phone
User management is easier with Zoom Workplace and for larger meetings and calls offers a larger feature set and better recording options when appropriate. Interactive chat for group meetings is easy to use and encourages participation and attentiveness. The cloud features for …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose Zoom Phone
we use teams for internal meetings and internal collaboration. It fits oue environment better. However the phone system from Zoom Workplace is much easier to setup and use than Zoom Workplace calling is.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose Zoom Phone
Zoom Workplace checks WAY more boxes than any of these, except I believe that BlueJeans had more permissions (facilitator, moderator, etc.)
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose Zoom Phone
Zoom Workplace does well with both phone communications, meeting communications, and conference room capabilities. It's chat capabilities are inferior to Microsoft Teams as Teams has a higher integration with other utilized tools.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose Zoom Phone
Zoom Workplace beat all competitors on price. Interface was easy to learn and use and we had already tried Zoom Workplace for meetings before adding phone services so we liked the idea of having that integrated in a single service. SMS messaging and interoffice chat became …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
DIRECTOR at ANCHORA GROUP LLC (Wholesale, 11-50 employees)
Chose Zoom Phone
I joined this company after they had already chosen Zoom Workplace is very functional but too confusing for the ties to our e mail addresses, document sharing, etc...I don't feel great about using it and who sees what.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose Zoom Phone
The main reason why we switched to Zoom Phone is because our VOIP system inexplicably went down for almost a month and no one could figure out what was wrong. Lumen was charging way more than Zoom Workplace, but could not get the system to work.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose Zoom Phone
I only have experience using Teams as an attendee. I believe the Zoom Workplace platform for meetings is easier to navigate.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Systems Support Generalist in Information Technology at American Bank of Commerce (Banking, 201-500 employees)
Chose Zoom Phone
We use Teams still for most things, but for video conferencing and phones we use Zoom Workplace because it is much better and more cost effective, hardware wise.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose Zoom Phone
Cheaper, faster, easier for the team to adapt to and use.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Telecommunications Manager in Information Technology at Penn Mutual (Insurance, 1001-5000 employees)
Chose Zoom Phone
Ease of use, pricing was much better, we had Zoom conferencing already so it made using the phone solution easy as we can use the same Zoom Client. The features were more robust than anything else we had seen for a cloud based telephone system. The troubleshooting tools are …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
IT Systems Architect in Information Technology at MasterControl (Computer Software, 501-1000 employees)
Chose Zoom Phone
Zoom Phone was much easier to manage and use than Cisco. It also allowed us to get off premises and into the cloud. We chose Zoom to move into the future of phone systems.
Zoom Phone/contact center was much easier to setup and use than TalkDesk. It was also quite a bit less …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose Zoom Phone
CloudCall had worse call quality, more dropped calls, and no texting function. All three things improved when switching to Zoom Phone.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose Zoom Phone
Compared to Mitel, Zoom is a next-generation phone system that is significantly easier to use than Mitel or Teams.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
IT DIrector in Information Technology at Texas Baptists (Religious Institutions, 201-500 employees)
Chose Zoom Phone
Has all the features plus Zoom Meeting integration. Pricing is very competitive. Zoom Webinar is a cut above similar products, so having them all in the same family makes it easier for our staff, most of whom are not technical.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Product Manager in Customer Service at West Telco (Telecommunications, 51-200 employees)
Chose Zoom Phone
As I mentioned before, the interoperability between Zoom Phone communication channels with Chat and Meeting makes this a good user and customer experience.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose Zoom Phone
Zoom outpaces most of the other companies by miles. Teams is a 2nd but it's not even close. Cost of Zoom for longer meetings, more features might turn people off - but it shouldn't because of the actual features and integration (neat bar, Zoom rooms in 365, etc) - others may …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose Zoom Phone
Zoom Phones is simply user-friendly. You don't have to be a computer engineer to use the software. It does exactly what Zoom Phones promises. It saves money from business and personal landline. Which then in hard times is a huge benefit for me. Less bills more work time.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I think it works well for offices that have multiple locations. Being able to give each person and office their own extension makes it easier for colleagues to connect with each other, plus it's a costs savings for each of the offices
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Zoom Phone has a very sleek design which makes it very easy to operate and use both in the setting up of and interacting in a meeting space. That being said, certain features can seem a bit crowded while trying to screen share or display video which somewhat defeats the purpose of the application as compared to a standard conference call.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I haven't had any sort of issues with Zoom as of yet to have to call Support. That right there makes me think it's a good product. Simple and easy to use. Nothing confusing or glitchy that would make me have to get in touch with them. Straightforward so I'm not trying to figure out a specific workflow.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The main reason why we switched to Zoom Phone is because our VOIP system inexplicably went down for almost a month and no one could figure out what was wrong. Lumen was charging way more than Zoom Workplace, but could not get the system to work.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
