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Cisco Business Edition 6000 (discontinued)

Score8.6 out of 10

46 Reviews and Ratings

What is Cisco Business Edition 6000 (discontinued)?

Cisco Business Edition 6000 (BE6000) was a telephony and VoIP business phone with unified communications features from Cisco, targeted at SMBs. The product is discontinued, and superseded by functionality found in Cisco Webex Calling.

Categories & Use Cases

Key Features

Learn about the best (and worst!) features Cisco Business Edition 6000 (discontinued) has to offer, as determined by TrustRadius' reviewers.
Based on 46 ratings of Cisco Business Edition 6000 (discontinued)'s features
View all features

Top Performing Features

  • Multi-level Interactive Voice Response (IVR)

    IVR is a phone menu allowing callers to interact with the system through voice and keypad

    Category average: 7.7

  • Directory of employee names

    Voice directory of all employees for self-service dialing

    Category average: 8.3

  • Call recording

    Automatic recording of inbound and outbound calls

    Category average: 8.4

Areas for Improvement

  • Hosted PBX

    Hosted telephony infrastructure obviated the need for local PBX hardware

    Category average: 7.9

  • Mobile app for iOS

    App for iPhone and iPad

    Category average: 7.8

  • Mobile app for Android

    Android app

    Category average: 7.8

Reviews

What users are saying about Cisco Business Edition 6000 (discontinued).
View all reviews

B6K - A high audio quality System.

Jorge E. Cantillo C.View profile
Network Consulting Engineer in Information Technology at Independent (11-50 employees employees)

Use Cases and Deployment Scope

Cisco BE6000 is used in my organization to address our collaboration Deployment. The BE6000M supports 1000 users, 1200 devices, and 100 contact center agents. BE6000M is ideal for medium-scale deployment, but also there are other BE that support it, such as BE6000H and BE6000S, that are set for medium and small deployments.

Pros

  • Call Control.
  • Messaging - Cisco Unity Connection.
  • IM and Presence with Cisco Jabber.

Cons

  • Cisco subscription package can be costly.
  • Updates take a lot of time.
  • Preconfigured RAID.

Return on Investment

  • ATA support.
  • Free calls between sites.
  • Security for voice/video calls.

Other Software Used

Cisco 1000 Series Integrated Services Routers (ISR 1000), Cisco 4000 Series Integrated Services Routers (ISR 4000), Cisco UCS X-Series

Cisco Business Edition 6000 and its capability is very robust.

Incentivized
Hortensia Hernández
minor boss in Marketing at Bill Gates School (51-200 employees employees)

Use Cases and Deployment Scope

First we had problems since the company headquarters was not in the country and we needed to be often in calls for indications from abroad so we met Cisco business edition which is the product with many integrations that are needed and modern with few steps to be able to adjust to the needs that we had.

Pros

  • That multiple services are integrated in a single server.
  • The capacity of many employees
  • the support

Cons

  • The price
  • That some applications run separately

Return on Investment

  • time savings due to extra implementations
  • the server is very strong and supports
  • improves consumption and rack space

Alternatives Considered

RingCentral MVP

Other Software Used

RingCentral MVP

All in one Phone System you will ever need.

Incentivized
Pratham RadadiyaView profile
Full Stack Engineer in Information Technology at Census (501-1000 employees employees)

Use Cases and Deployment Scope

The Cisco Business Edition 6000 comes with a comprehensive set of collaboration technologies, including premium voice, video, messaging, instant messaging and presence, conferencing, video conferencing, and more. You may choose tools based on your company's needs, which can increase productivity and build customer connections.

Pros

  • Saves a ton on communication bill.
  • Pre installed software for ready to use.
  • Implementation is very easy well.

Cons

  • Learning all the features consume a lot of time.
  • Cisco should also provide for understanding of technology in depth.
  • The pricing are high and worth for small organization as well.

Return on Investment

  • Updates take very long time.
  • It is very easy to use and user friendly.
  • Overall, it has the best functionality one can ask for.

Alternatives Considered

Cisco Business Edition 7000

Other Software Used

Cisco Business Edition 7000

4.5 star

Incentivized
Amer Khan Khan - B.Tech, PMP® MIE, CEng.(India)View profile
Projects Manager in Information Technology at Confidential (11-50 employees employees)

Use Cases and Deployment Scope

We used the same model in many of the sites as per the client requirement and configured with the files devices and all the users are very satisfied and [have] no complaints.

Pros

  • Collaboration
  • VoIP
  • Easy management and installation[.]

Cons

  • Routing card module should be provided[.]
  • Telephone line card module compatibility and module to be provided[.]
  • Every system [requires] a Cisco router with [a] telephone line module, better if it is in one device [altogether] [.]

Return on Investment

  • Easy installation
  • Productive work saving time
  • Saving money

Alternatives Considered

Cisco 4000 Series Integrated Services Routers (ISR 4000), Cisco Catalyst 9200 Series Switches and Cisco ASA 5500-X with FirePOWER Services

Other Software Used

Cisco 4000 Series Integrated Services Routers (ISR 4000), Cisco Catalyst 9200 Series Switches, Cisco ASA 5500-X with FirePOWER Services

All in one for Collaboration Tools

Incentivized
Abdurrahim Ayar
Senior Network Engineer in Information Technology at nformation Technology and Marketing Inc. (1001-5000 employees employees)

Use Cases and Deployment Scope

The solution is IP Telephony, but it is also video conferencing, instant messaging, presence, and mobility. All this in just one hardware.

Pros

  • The entire deployment timelines are fairly simple and easy.
  • It is an all in one solution that solves complex communication challenges for business[es].
  • Very powerful, with call processing, voicemail, as well as mobility services all on one platform.

Cons

  • Some Contact center functionality are not available.
  • All of the applications are managed separately, so it can be a challenge to learn and manage.

Return on Investment

  • Very powerful, with call processing, voicemail, mobility services all on one platform.

Alternatives Considered

Microsoft Teams

Other Software Used

Microsoft Teams, Zoom Phone

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