Cisco Business Edition 6000 (discontinued) vs. CloudTalk

Cisco Business Edition 6000 (BE6000) is well suited on small and medium sites that need entry-level voice and IP telephony capabilities, together
with powerful, easy-to-use collaboration tools. However , if a single user interface or VMware servers are deal breakers for you, I suggest another call system will likely be a better fit.

Cloudtalk is by far the best value-for-price software out there for call center solutions. Packed with features, very accessible, kind and accessible customer support, and cheap, especially when compared with their competitors for the same range of features. Easy entry-level software, especially if you're a startup that doesn't want to make big initial commitments but needs a solution that scales with the business.

• Smarter and more economical telephone system.
• Deployed on a Cisco UCS server.
• Easy and centralized management.
• Unified communications with chat, voice and video for all users.
• Telephone support in Portuguese with Cisco.

Incentivized

• Very easy to setup and configure. It took literally a few minutes to start making our first calls.
• Integrates with many CRM systems. We've connected with Zendesk for calls and texts to generate tickets automatically.
• Great selection of virtual numbers for international calls.
• Great customer support team with quick replies.
• Call quality is generally good, especially for the price.

• Include tools for inter-cluster migration, currently these are provided by 3rd parties
• Improve the software upgrade process by automating the pre-upgrade and post-upgrade checks

Incentivized

• A lot of features are still missing, some of which are pretty basic like being able to select multiple filters instead of one.
• Desktop app has had some instability issue.
• IVR needs to be self-recorded which can lead to a lower quality.

Incentivized

Happy with Cisco Business Edition 6000 (BE6000); works great for us and costs to maintain it are well in hand. it also fits our current and future requirements going forward.

Incentivized

It is working and affordable

Incentivized

BE6K [is] not just a bare metal server ,it is [a] complete solution with its own management tools.

Incentivized

CloudTalk is super easy to use and has a great quality. It helps to communicate with the clients easily and we can feel that the sound quality is high, while speaking to the client and while listening to the recordings. This is for our department essential in our day to day work.

Overall, the product provides excellent value for money. Our employees may interact at the same time on the Cisco Business Edition 6000 without disrupting the conversation. We have a significant number of employees that perform the same thing with calls, texting, and presence, and none of them have an issue.

Incentivized

They are skilled, experienced, and anytime I need something and contact the support time, I get the right person who understands my needs and reacts to them accordingly. So far I was only pleasantly surprised by the level of support these guys provide and coming from a customer service oriented background myself, I can only say keep it up guys, you are doing a fantastic job!

Both Mitel and [Cisco Business Edition 6000 (BE6000)] allow the benefit of virtualization. If desired you could have an entirely virtual system. Cisco handles the virtualization a little better, however Mitel MiCollab is easier to integrate presence and calls. Cisco underlying architecture seems to be a little more stable, Mitel seems to be a little more user friendly. There are pros and cons and both are good solutions.

Incentivized

It was a gamble if I'm being honest, plus this is a very nuanced and intricate topic. We didn't necessarily substitute one for the other, it was a much needed state of affairs where we needed the call monitoring and agent tracking pros of CloudTalk more so than ever before.

• Been easy to scale as our business has grown and from acquisitions
• Been pretty easy to maintain the software and upgrade it over its lifetime to date
• Software and license renewals are pretty straight forward
• Adding newer model hardware to the system is pretty straight forward

Incentivized

• With helping us gain a US number, it's made us able to call candidates and clients which we've completed multiple deals
• Being able to integrate CloudTalk with Salesforce, saves us a lot of time typing in numbers individually in which we can make more calls

Incentivized