CloudTalk

CloudTalk

CloudTalk

66 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
CloudTalk	Score 7.2 out of 10	N/A	CloudTalk is cloud-based call center software for sales and support teams of all sizes, looking to improve customer experiences through more personalized, data-driven customer interactions. The vendor aims to help teams communicate clearly and efficiently. With CloudTalk users can get local, mobile or toll-free numbers from more than 140+ countries across the world. The vendor says they offer integration with important tools (such a CRM, Helpdesk, or…	$27 per month per user

Pricing

CloudTalk

Editions & Modules

CloudTalk Lite: $27
per month per user
CloudTalk Essential: $39
per month per user
CloudTalk Expert: $69
per month per user
CloudTalk Custom: Custom Pricing
per user or company/month (invoiced annually)

Offerings

Pricing Offerings
CloudTalk
Free Trial
Yes
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Entry-level Setup Fee

No setup fee

Additional Details

A discount is offered for annual billing.

More Pricing Information

Community Pulse
	CloudTalk

Features

CloudTalk

Contact Center Software

Comparison of Contact Center Software features of Product A and Product B
	CloudTalk 9.8 Ratings 17% above category average
Agent dashboard	10.00 Ratings
Validate callers	9.80 Ratings
Outbound response	10.00 Ratings
Call forwarding	9.90 Ratings
Click-to-call (CTC)	9.80 Ratings
Warm transfer	9.60 Ratings
Predictive dialing	10.00 Ratings
Interactive voice response	9.90 Ratings
REST APIs	9.60 Ratings
Call scripts	9.10 Ratings
Call tracking	9.40 Ratings
Multichannel integration	9.90 Ratings
CRM software integration	9.90 Ratings

Workforce Optimization (WFO)

Comparison of Workforce Optimization (WFO) features of Product A and Product B
	CloudTalk 9.9 Ratings 19% above category average
Inbound call routing	10.00 Ratings
Omnichannel inbound routing	9.90 Ratings
Recording	9.90 Ratings
Quality management	9.90 Ratings
Call analytics	10.00 Ratings
Historical reporting	9.90 Ratings
Live reporting	9.90 Ratings
Customer surveys	9.90 Ratings
Customer interaction analytics	9.90 Ratings

Best Alternatives
	CloudTalk
Small Businesses	Nextiva Contact Center Score 9.6 out of 10
Medium-sized Companies	Nextiva Contact Center Score 9.6 out of 10
Enterprises	Bright Pattern Contact Center Score 9.1 out of 10
All Alternatives	View all alternatives

User Ratings
	CloudTalk
Likelihood to Recommend	10.0 (0 ratings)
Likelihood to Renew	8.2 (0 ratings)
Usability	7.7 (0 ratings)
Support Rating	3.6 (0 ratings)
Implementation Rating	8.2 (0 ratings)

User Testimonials
	CloudTalk
Likelihood to Recommend	Cloudtalk is by far the best value-for-price software out there for call center solutions. Packed with features, very accessible, kind and accessible customer support, and cheap, especially when compared with their competitors for the same range of features. Easy entry-level software, especially if you're a startup that doesn't want to make big initial commitments but needs a solution that scales with the business. Verified User Anonymous Read full review
Pros	Very easy to setup and configure. It took literally a few minutes to start making our first calls. Integrates with many CRM systems. We've connected with Zendesk for calls and texts to generate tickets automatically. Great selection of virtual numbers for international calls. Great customer support team with quick replies. Call quality is generally good, especially for the price. Verified User Anonymous Read full review
Cons	A lot of features are still missing, some of which are pretty basic like being able to select multiple filters instead of one. Desktop app has had some instability issue. IVR needs to be self-recorded which can lead to a lower quality. Incentivized SS Samantha Semuhin Senior Support Manager Read full review
Likelihood to Renew	It is working and affordable Incentivized TN Trevor Nicholson CFO (Chief Financial Officer) Read full review
Usability	CloudTalk is super easy to use and has a great quality. It helps to communicate with the clients easily and we can feel that the sound quality is high, while speaking to the client and while listening to the recordings. This is for our department essential in our day to day work. IL Ieva Lukstiņa Customer Support Read full review
Support Rating	They are skilled, experienced, and anytime I need something and contact the support time, I get the right person who understands my needs and reacts to them accordingly. So far I was only pleasantly surprised by the level of support these guys provide and coming from a customer service oriented background myself, I can only say keep it up guys, you are doing a fantastic job! Stanislav Bouda Account Manager Read full review
Alternatives Considered	It was a gamble if I'm being honest, plus this is a very nuanced and intricate topic. We didn't necessarily substitute one for the other, it was a much needed state of affairs where we needed the call monitoring and agent tracking pros of CloudTalk more so than ever before. Logan Brown Head of Sales and CS Read full review
Return on Investment	With helping us gain a US number, it's made us able to call candidates and clients which we've completed multiple deals Being able to integrate CloudTalk with Salesforce, saves us a lot of time typing in numbers individually in which we can make more calls Incentivized Zak Weller Senior Recruitment Specialist Read full review
ScreenShots	CloudTalk Screenshots