BrightGauge vs. Visual KPI

BrightGauge lets us know when we have critical issues that need solving. A massive influx of tickets all at the same time triggers an investigation. Usually, it is tied to a server going down, which we can address. It would not be helpful for a small MSP or IT department with just a few daily tickets. The stats are better used to track a large amount of clients.

Incentivized

I think for a robust, all-inclusive management system, it does a good job. However, by trying to be everything for everyone there is always issues with quality and the user experience. The recent changes have helped with a lot of these issues, but it is still very overwhelming to onboard new employees to the system.

Incentivized

• SQL queries can be presented in many different ways to illustrate the data. They can be used in lists, graphs, meter, etc.
• The datasets frequency of updates can be customized to from 5 minutes to annually. It's very granular in this respect.
• It allows dashboards to be shared outside your organization with clients, partners, and vendors to maximize collaboration and reporting.

Incentivized

• The latest user interface makes it easier to use.
• The search function helps find projects quickly.
• It covers a lot of areas of your business so there is intrinsic value to how robust it is.

Incentivized

• Modifying data sets to bring in custom fields requires an experienced SQL engineer
• Cost when bringing in lots of data sources can be prohibitive
• Limited ability to format gauges and reports
• Make MFA a requirement - this data is sensitive and giving the admin the ability to force MFA is a MUST!

Incentivized

• Intelligent prediction & AI
• Deep integration is limited to OSISoft's PI AF; bit time consuming for large integration for other historians > mapping hierarchy
• Template to create Apps like OEE, Cycle time etc for rapid deployment

Incentivized

Usability is BrightGauge's strength. Granting the ability of virtually any user to be able to create a dashboard is incredibly valuable. If an organization very simple and straight forward reporting needs then BrightGauge is a perfect fit for them. Connecting to the dataset we used was very quick and easy and I imagine it would be the same for any major data source you would like to pull from.

Incentivized

1. At large it was successful implementation. - [Users] are empowered to find out performance measures easily - issues like machine downtime, trend analysis, location specific downtime information, roll out functionalities, up time of the machines or area, alert based on run hour of the machines/ pumps, manual data entry to capture reason code for any downtime

Incentivized

We did not need to use BrightGauge's support for the entire time that we used it. Best support is always the one that isn't needed because nothing breaks.

Incentivized

1. Online documentation 2. How to do videos 3. Very supportive customer support 4. Excellent & user centric sales team

Incentivized

I'm not aware of any other competitors to Bright Gauge that we selected. They seem to be very close to managed IT service providers and have been great at tailoring their support to the PSAs like ConnectWise, AutoTask, etc. I can see Bright Gauge getting more and more popular as time goes by

Incentivized

1. Cost model/ license structure is simple and meet the purpose 2. Large functionalities available & opportunity to extend in future 3. Quicker ROI realization / budget approval/ quicker deployment 4. Huge range of integration capability with data sources 5. Security standards that meet organization's requirement 6. Self service mode; very less to no expense to train workforce due to simple & intuitive interface

Incentivized

• Faster compilation of Business Review material
• For larger customers, the dashboarding has helped our customers to remain sticky and add services/revenue to our MSP. They want to add more fragments of their IT for the 1 pane rollup.
• From a leadership perspective, BG has allowed me to make difficult staffing decisions with confidence. Detailed metric driven decisions on who is hitting KPIs/who isn't - as well as when data proved we were overstaffed and understaffed.

Incentivized

• Duration to realize the benefit is less
• OpEx requirement is steady since system is very robust
• Minimum to no training required for users; VisualKPI is very intuitive

Incentivized