BrightGauge

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
BrightGauge	Score 9.0 out of 10	N/A	BrightGauge is a BI tool from ConnectWise that puts essential information in one place, providing visibility for more informed decisions. The user can customize BrightGauge dashboards and sync other business tools in its BI dashboard software for ultimate visibility. Users can also display data with embeddable gauges on public sites.	$325 per month

Pricing

BrightGauge

Editions & Modules

Standard: $325
per month
Enterprise: $449
per month
Enterprise+: $635
per month

Offerings

Pricing Offerings
BrightGauge
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Entry-level Setup Fee

$499 one-time fee

Additional Details

Set up fee is waived for Enterprise+ customers. A discount is offered for annual billing.

More Pricing Information

Community Pulse
	BrightGauge
Considered Both Products	BrightGauge Eileen Wilson Owner Chose BrightGauge BrightGauge is part of the ConnectWise suite, we use PSA and CPQ. We have BG integrated with PSA and QBO. Helpful? Verified User Manager Chose BrightGauge BrightGauge is essentially Power Bi at the reporting level. In Power Bi, the data must be modeled, and reports must be created, developed, and shared. BrightGauge is a buffet of report creation in a more straightforward form. I use Power BI more than BrightGauge in my current … Incentivized Helpful? JP Jason Parsons Consultant Chose BrightGauge BrightGauge offers a far better user experience, ease of use and richer data than using the built in reporting from ConnectWise PSA. Incentivized Helpful? Verified User Analyst Chose BrightGauge BrightGauge is by far the easiest to learn/use of the BI tools I have experienced. We had managers building their own dashboards with no outside help. It is not incredibly versatile though so if you want to get much more beyond taking the data and putting it in a chart or table … Incentivized Helpful? Ian Hansen IT Services Director Chose BrightGauge I'm not aware of any other competitors to Bright Gauge that we selected. They seem to be very close to managed IT service providers and have been great at tailoring their support to the PSAs like ConnectWise, AutoTask, etc. I can see Bright Gauge getting more and more popular … Incentivized Helpful? Verified User Director Chose BrightGauge No comparison between the dashboarding available natively in ConnectWise Manage and what you can easily do in BrightGauge. Incentivized Helpful? Dale Bradford Network Administrator Chose BrightGauge We looked very briefly at Solar Winds, but due to Connectwise the reporting was not very accurate and was conflicted. Incentivized Helpful? Karl Fulljames VP of Operations Chose BrightGauge BG support is amazing. Connectsmart support is so bad, that's why I changed Incentivized Helpful?

Features

BrightGauge

BI Standard Reporting

Comparison of BI Standard Reporting features of Product A and Product B
	BrightGauge 8.1 14 Ratings 1% below category average
Pixel Perfect reports	8.210 Ratings
Customizable dashboards	8.814 Ratings
Report Formatting Templates	7.213 Ratings

Ad-hoc Reporting

Comparison of Ad-hoc Reporting features of Product A and Product B
	BrightGauge 7.7 14 Ratings 5% below category average
Drill-down analysis	8.414 Ratings
Formatting capabilities	8.513 Ratings
Integration with R or other statistical packages	4.77 Ratings
Report sharing and collaboration	9.213 Ratings

Report Output and Scheduling

Comparison of Report Output and Scheduling features of Product A and Product B
	BrightGauge 7.9 14 Ratings 5% below category average
Publish to Web	9.410 Ratings
Publish to PDF	7.414 Ratings
Report Versioning	5.07 Ratings
Report Delivery Scheduling	9.214 Ratings
Delivery to Remote Servers	8.54 Ratings

Data Discovery and Visualization

Comparison of Data Discovery and Visualization features of Product A and Product B
	BrightGauge 5.9 12 Ratings 30% below category average
Pre-built visualization formats (heatmaps, scatter plots etc.)	8.012 Ratings
Location Analytics / Geographic Visualization	7.16 Ratings
Predictive Analytics	6.06 Ratings
Pattern Recognition and Data Mining	2.52 Ratings

Access Control and Security

Comparison of Access Control and Security features of Product A and Product B
	BrightGauge 8.7 14 Ratings 3% above category average
Multi-User Support (named login)	9.614 Ratings
Role-Based Security Model	9.213 Ratings
Multiple Access Permission Levels (Create, Read, Delete)	8.213 Ratings
Report-Level Access Control	8.34 Ratings
Single Sign-On (SSO)	8.35 Ratings

Mobile Capabilities

Comparison of Mobile Capabilities features of Product A and Product B
	BrightGauge 6.8 7 Ratings 15% below category average
Responsive Design for Web Access	8.56 Ratings
Mobile Application	6.01 Ratings
Dashboard / Report / Visualization Interactivity on Mobile	5.96 Ratings

Application Program Interfaces (APIs) / Embedding

Comparison of Application Program Interfaces (APIs) / Embedding features of Product A and Product B
	BrightGauge 7.4 8 Ratings 5% below category average
REST API	8.36 Ratings
Javascript API	9.62 Ratings
iFrames	10.02 Ratings
Java API	6.01 Ratings
Themeable User Interface (UI)	3.53 Ratings
Customizable Platform (Open Source)	7.03 Ratings

User Ratings
	BrightGauge
Likelihood to Recommend	9.2 (14 ratings)
Usability	8.4 (7 ratings)
Support Rating	10.0 (2 ratings)

User Testimonials
	BrightGauge
Likelihood to Recommend	ConnectWise BrightGauge lets us know when we have critical issues that need solving. A massive influx of tickets all at the same time triggers an investigation. Usually, it is tied to a server going down, which we can address. It would not be helpful for a small MSP or IT department with just a few daily tickets. The stats are better used to track a large amount of clients. Incentivized Jeremy Herman Security Engineer Read full review
Pros	ConnectWise SQL queries can be presented in many different ways to illustrate the data. They can be used in lists, graphs, meter, etc. The datasets frequency of updates can be customized to from 5 minutes to annually. It's very granular in this respect. It allows dashboards to be shared outside your organization with clients, partners, and vendors to maximize collaboration and reporting. Incentivized Verified User Anonymous Read full review
Cons	ConnectWise Annual or more than annualized data is desperately needed for MSPs to show trends, current limitation is previous 240 days for ConnectWise tickets Alerts when datasets do not sync properly, I have to rely on my team to notice vs get an automated alert from BrightGauge Small thing, but it would be nice to have more options on the report scheduler to enable a start date. If you wish to do it quarterly, you have to start the schedule exactly 3 months from the next run. Incentivized Ali Gaeta Manager of Managed Services Read full review
Usability	ConnectWise Usability is BrightGauge's strength. Granting the ability of virtually any user to be able to create a dashboard is incredibly valuable. If an organization very simple and straight forward reporting needs then BrightGauge is a perfect fit for them. Connecting to the dataset we used was very quick and easy and I imagine it would be the same for any major data source you would like to pull from. Incentivized Verified User Anonymous Read full review
Support Rating	ConnectWise Anytime I have reached out to the BrightGauge support team they have been quick, responsive, and solved my issue. They go out of their way to be helpful! Incentivized Verified User Anonymous Read full review
Alternatives Considered	ConnectWise I'm not aware of any other competitors to Bright Gauge that we selected. They seem to be very close to managed IT service providers and have been great at tailoring their support to the PSAs like ConnectWise, AutoTask, etc. I can see Bright Gauge getting more and more popular as time goes by Incentivized Ian Hansen IT Services Director Read full review
Return on Investment	ConnectWise We were purchased by a large PE firm because we could easily show CSAT ratings. The easily trackable stats are suitable for the C-Suite to see which division is the most profitable. We won 60,000 MRR by displaying to potential customers how we track important issues with the gauges. Incentivized Jeremy Herman Security Engineer Read full review
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