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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    BigCommerce

    Score8.3 out of 10
    Small Businesses (1-50 employees)
    BigCommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.

    $39

    per month

    SAP Commerce Cloud

    Score7.9 out of 10
    N/ASAP Commerce Cloud (formerly Hybris) is designed to help businesses sell more goods, services, and digital content through every touchpoint, channel, and device through their multichannel ecommerce and order management solution, available as a SaaS or on-premise.N/A
    Pricing
    BigCommerceSAP Commerce Cloud
    Editions & Modules
    Standard
    $39
    per month
    Plus
    $105
    per month
    Pro
    $399
    per month
    Enterprise
    Custom
    per month
    No answers on this topic
    Offerings
    Pricing Offerings
    BigCommerceSAP Commerce Cloud
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsA discount is offered for annual billing.—
    More Pricing Information
    Community Pulse
    BigCommerceSAP Commerce Cloud
    Considered Both Products
    BigCommerce
    No answer on this topic
    SAP
    Chose SAP Commerce Cloud
    Having worked with other SAP tools we knew the sales team and how they structure the product offerings. We also felt it was much more robust compared to the other newer or leaner offerings in the space.

    We couldn't have a downturn or an outage in the business. That wasn't an …
    Incentivized
    Chose SAP Commerce Cloud
    It may be customized and is simple to combine with other apps and open-source software.
    Incentivized
    Key User Insights
    Would buy again
    86%
    Would buy again
    59 Answers
    96%
    Would buy again
    67 Answers
    Delivers good value for the price
    85%
    Delivers good value for the price
    57 Answers
    91%
    Delivers good value for the price
    58 Answers
    Happy with the feature set
    88%
    Happy with the feature set
    61 Answers
    96%
    Happy with the feature set
    67 Answers
    Lived up to sales and marketing promises
    89%
    Lived up to sales and marketing promises
    51 Answers
    94%
    Lived up to sales and marketing promises
    47 Answers
    Implementation went as expected
    88%
    Implementation went as expected
    53 Answers
    90%
    Implementation went as expected
    53 Answers
    Features
    BigCommerceSAP Commerce Cloud
    Online Storefront
    Comparison of Online Storefront features of BigCommerce and SAP Commerce Cloud
    Feature
    BigCommerce
    7.9
    424 Ratings
    1% above category average
    SAP Commerce Cloud
    7.9
    79 Ratings
    1% above category average
    Product catalog & listings8.3420 Ratings8.375 Ratings
    Product management8.2417 Ratings7.875 Ratings
    Bulk product upload7.4317 Ratings7.672 Ratings
    Branding7.9368 Ratings8.569 Ratings
    Mobile storefront8.1408 Ratings7.569 Ratings
    Product variations8.5394 Ratings7.669 Ratings
    Website integration8.4348 Ratings7.874 Ratings
    Visual customization7.8410 Ratings8.470 Ratings
    CMS6.5302 Ratings7.971 Ratings
    Online Shopping Cart
    Comparison of Online Shopping Cart features of BigCommerce and SAP Commerce Cloud
    Feature
    BigCommerce
    8.0
    410 Ratings
    4% above category average
    SAP Commerce Cloud
    8.2
    71 Ratings
    7% above category average
    Abandoned cart recovery7.7368 Ratings8.014 Ratings
    Checkout user experience8.3405 Ratings8.470 Ratings
    Online Payment System
    Comparison of Online Payment System features of BigCommerce and SAP Commerce Cloud
    Feature
    BigCommerce
    8.3
    406 Ratings
    0% below category average
    SAP Commerce Cloud
    7.2
    62 Ratings
    14% below category average
    eCommerce security8.3406 Ratings7.262 Ratings
    eCommerce Marketing
    Comparison of eCommerce Marketing features of BigCommerce and SAP Commerce Cloud
    Feature
    BigCommerce
    7.9
    411 Ratings
    2% above category average
    SAP Commerce Cloud
    7.6
    71 Ratings
    1% below category average
    Promotions & discounts7.8387 Ratings7.870 Ratings
    Personalized recommendations7.4323 Ratings7.363 Ratings
    SEO8.5382 Ratings7.661 Ratings
    eCommerce Business Management
    Comparison of eCommerce Business Management features of BigCommerce and SAP Commerce Cloud
    Feature
    BigCommerce
    7.9
    416 Ratings
    1% below category average
    SAP Commerce Cloud
    8.2
    72 Ratings
    2% above category average
    Multi-site management8.3191 Ratings8.367 Ratings
    Order processing7.9395 Ratings8.369 Ratings
    Inventory management7.9351 Ratings8.364 Ratings
    Shipping7.8356 Ratings8.564 Ratings
    Custom functionality7.9351 Ratings7.668 Ratings
    Best Alternatives
    BigCommerceSAP Commerce Cloud
    Small Businesses
    Ecwid by Lightspeed
    Score10 out of 10
    Ecwid by Lightspeed
    Score10 out of 10
    Medium-sized Companies
    Shopify Plus
    Score9 out of 10
    Shopify Plus
    Score9 out of 10
    Enterprises
    IBM Digital Commerce
    Score9 out of 10
    IBM Digital Commerce
    Score9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    BigCommerceSAP Commerce Cloud
    Likelihood to Recommend
    8.6
    (443 ratings)
    8.3
    (81 ratings)
    Likelihood to Renew
    9.1
    (53 ratings)
    10.0
    (2 ratings)
    Usability
    9.1
    (26 ratings)
    8.2
    (14 ratings)
    Availability
    9.1
    (5 ratings)
    -
    (0 ratings)
    Performance
    9.1
    (5 ratings)
    -
    (0 ratings)
    Support Rating
    9.1
    (25 ratings)
    10.0
    (3 ratings)
    Online Training
    9.1
    (2 ratings)
    -
    (0 ratings)
    Implementation Rating
    9.1
    (13 ratings)
    9.1
    (2 ratings)
    Configurability
    9.1
    (3 ratings)
    -
    (0 ratings)
    Ease of integration
    9.1
    (3 ratings)
    9.6
    (48 ratings)
    Product Scalability
    8.7
    (349 ratings)
    9.6
    (48 ratings)
    Vendor post-sale
    9.1
    (2 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    9.1
    (2 ratings)
    -
    (0 ratings)
    User Testimonials
    BigCommerceSAP Commerce Cloud
    Likelihood to Recommend
    BigCommerce
    Big Commerce is great for managing our items for sale all while serving as a home base for our customers. - Whether they want to buy PPE, learn about PPE or have any questions or concerns, they know they can come to our site and get the service/product they need!
    Incentivized
    Read full review
    SAP
    SAP Commerce Cloud is well-suited for large enterprises requiring robust personalization, seamless multi-channel integration, and the ability to handle high-volume transactions, especially during peak periods like Black Friday. Its scalability and advanced features make it ideal for businesses needing to manage complex product catalogs and global operations.Enough development capacities are needed to have a best in class shop
    Incentivized
    Read full review
    Pros
    BigCommerce
    • They are "SUPPOSEDLY" better for SEO but we have not gotten data on that yet
    • Sales guy was good at what he does (no value to our website though)
    • No fear they will go out of business anytime soon
    • Customer support is generally available, in my opinion, just not very helpful
    Read full review
    SAP
    • Centralized Data Management: SAP Commerce Cloud excels in centralizing data from various operational sectors, which is pivotal in the chemicals industry. This feature allows for better oversight and management of complex supply chains, regulatory compliance, and customer interactions. Having a single source of truth for crucial business data minimizes discrepancies and promotes informed decision-making.
    • Real-Time Data Processing: The real-time data processing capability of SAP Commerce Cloud is invaluable. It aids in timely adherence to regulatory changes and helps in meeting customer demands promptly. In a sector where regulations and market conditions are ever-evolving, real-time data processing is fundamental for maintaining compliance and ensuring customer satisfaction.
    Incentivized
    Read full review
    Cons
    BigCommerce
    • Better and easier localisation for stores outside the US
    • Speed - it is not the fastest
    • Make sure that third-party theme developers update regularly and use best practice
    • Consider EU and country-specific rules and legal obligations and make customers aware of whether BC is actually fully compliant
    Incentivized
    Read full review
    SAP
    • It's a little pricey; further cost reductions will expand product selection; also, trained operators are required.
    • HAC occasionally functions extremely slowly and does not provide any problem messages; it simply gets stuck. Logging into the Backoffice for testing purposes causes a lot of trouble; it does not enable us to log in in one attempt, and the page refreshes every time we enter in the credentials.
    Incentivized
    Read full review
    Likelihood to Renew
    BigCommerce
    I personally would not even consider another e-commerce website platform.
    Bigcommerce may have the same (or close to the same) functionality and integrations as other SaaS platforms but they excel at customer service and tech support. At the end of the day you need a company that will answer the phone in less than a minute especially if you're having a 5 alarm issue. That said, we hardly ever have any issues. The site was down for a few minutes one time 5 years ago. Sometimes we have issues with coding or apps and they help me with that too. They even walked me through installing our new theme when the contracted developers told me that wasn't included in the development of our new website.
    Bigcommerce comes out with new innovations every year, not including apps that other people write for the platform, and there are a lot of those and new ones all the time. And there are a LOT of awesome themes to choose from (Halothemes are the best).
    And the price is reasonable!
    I'd give Bigcommerce my business any time and recommend them to anyone looking to run an e-commerce website. You could even use them for a non-shopping site, we have one of those too!
    Incentivized
    Read full review
    SAP
    I truly enjoy leading Hybris development projects and participating in new feature development for the platform. I see huge potential for growth and hope to be instrumental in bringing Hybris to the bleeding edge of presentation layer technology.
    Read full review
    Usability
    BigCommerce
    I think that overall it has a great front end for the customer. On the back end, it takes a little spin-up time, but in just a couple of hours you can really have your head wrapped around everything you're going to need 99% of the time. It takes me about 5 minutes to train a new user on how to interact with customer orders.
    Incentivized
    Read full review
    SAP
    More true headless and a more rationale pricing. Since moving from the Hzbris Monolyth towards SAP Commerce Cloud a lot of progress has been made, but dissecting the monolyth into composable components where you just pay for what you use is still a longer journey and here pricing should be more realistic. Things become so expensive once they have the SAP stamp on them (example the SAP CIAM)
    Incentivized
    Read full review
    Reliability and Availability
    BigCommerce
    So far in my time with BigCommerce I have not had any down time when it comes to my webstore or accessing it at any time I need to. Knowing that they have such a good uptime, it makes me feel comfortable that my customers can access things anytime, but also keep sales going 24/7
    Incentivized
    Read full review
    SAP
    No answers on this topic
    Performance
    BigCommerce
    I have not had any issues with pages loading slow or any real other issues, not that I have encountered so far. Speed of the site and images loading are fantastic and everything just seems to work nicely, which may seem like a simple thing to say about things, but when something just WORKS! Its rather nice vs fighting with things to work right.
    Incentivized
    Read full review
    SAP
    No answers on this topic
    Support Rating
    BigCommerce
    Because they are always there no matter how simple or complex the question is, if they don't know the answer they don't fake it and just make you go away feeling frustrated.. they get you to someone that does know the answer. I always appreciate their help and their honesty!
    Incentivized
    Read full review
    SAP
    We have the right to open a ticket or submit request to SAP support teams for all the problems we have experienced. They also provide solutions for critical issues within 48 hours. In addition, the product has support documents such as a user guide and admin guide. In addition, there is a strong community of users. In this way, we can access solution of some specific problems that we have fallen on from there.
    Incentivized
    Read full review
    Online Training
    BigCommerce
    They have a comprehensive online help file system that makes it easy to do almost anything. They cover just about everything you'd want to do with your online store with images, clear descriptions and in some cases video. I will, however, say the videos should be a little more professorially done and not sound like the employees are doing it in their cubical.
    Read full review
    SAP
    No answers on this topic
    Implementation Rating
    BigCommerce
    A certified BigCommerce design and solution partner will usually comprise a team of highly experienced designers, developers and marketers. It is our view that in the vast majority of cases, this will pay dividends in the long-term - especially for those teams that could use the extra support.
    Incentivized
    Read full review
    SAP
    Scalability of the product was good Seamless integrations were helped in reducing the implementation for the development team to integrate with the SAP ERP Product framework helped customer to customize and adapt the new features which were developed basis business processes and ease of customer experience. Deployment and creation of the build becomes very easy with the CCv2 setup.
    Incentivized
    Read full review
    Alternatives Considered
    BigCommerce
    We switched from Shopify due to the restrictions they implemented on our industry. While we spent tens of thousands of dollars investing in our Shopify store, we can't have them cutting us off anytime they want. We reviewed WooCommerce, but didn't like the storefront or backend. Plus it seems like Wordpress/WooCommerce runs into tons of hacking issues and bugs.
    Incentivized
    Read full review
    SAP
    SAP Cloud is much better than GoDaddy. it was a smooth transition and every aspect of the program is easier. My scalability increased greatly from GoDaddy to SAp Commerce Cloud and sales are now tracked easier and inventory is at the touch of a button, making sales much easier than previous software.
    Incentivized
    Read full review
    Scalability
    BigCommerce
    I believe after seeing all of the parts of this platform, one is able to develop the business and keep adding on select features for the business. There are multiple options for purchase with the various platforms once the business grows more. The different features being offered by the platform can lead us to scalability.
    Incentivized
    Read full review
    SAP
    The business users/admins were able to quickly segment products by brand, allowing for unique branding and header-less page design. As new products are added to the SAP backend, all characteristics and pricing automatically migrate to Commerce Cloud. We also segment our user sign-on (domains) by brand and allow targeting displays.
    Incentivized
    Read full review
    Return on Investment
    BigCommerce
    • Provides a robust platform to sell a high-risk product.
    • Page Builder saves you time and money by negating the need to buy a template.
    • Includes robust promotion settings that allow for codes and automatic discounts, bulk discounts, and customer groups (i.e. military discount), all native options.
    Incentivized
    Read full review
    SAP
    • It has a positive impact on my client's business and ROI is higher than expected. As orders count is increasing due to smooth and better experience.
    • My current client's customers have given very positive experience about new website built on SAP Commerce Cloud.
    • Due to SAP Commerce Cloud website rollout is very easy and due to it, my current client has introduced around 25 websites. As SAP Commerce Cloud logic needs to develop once and can be reused for multiple websites easily with minimal effort.
    • Branding is also very easy as promotions, events can be implemented on the website easily and with minimum time.
    • SAP Commerce has helped our client to integrate the Recommendation tool ISS which is easy to configure after this tool product sale is increased. The best thing was that integration was very easy and quick.
    • One option of Blue/Green deployment helping us to check the production release in advance on production environment. Prev we don't have this option and many times face P1 issue in prod which had ruined client reputation. But now this feature is helping lot
    Incentivized
    Read full review
    ScreenShots

    BigCommerce Screenshots

    Screenshot of enterprise ecommerce for high-volume brands like Skullcandy.Screenshot of the integration that lets you list products on Amazon directly from the BigCommerce control panel, with centralized inventory and order processing and fulfillment.Screenshot of where to customize the look and feel of a storefront.

    SAP Commerce Cloud Screenshots

    Screenshot of the Product Cockpit for managing catalogs, categories and product contentScreenshot of Order Management Capabilities including sourcing and allocation rulesScreenshot of commerce sites on two different mobile devicesScreenshot of a landing page from an e-commerce siteScreenshot of a web page with product categories and search results from an e-commerce siteScreenshot of headless commerce storefronts