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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    BigCommerce

    Score8.2 out of 10
    Small Businesses (1-50 employees)
    BigCommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.

    $39

    per month

    Pricing
    BigCommerce
    Editions & Modules
    Standard
    $39
    per month
    Plus
    $105
    per month
    Pro
    $399
    per month
    Enterprise
    Custom
    per month
    Offerings
    Pricing Offerings
    BigCommerce
    Free Trial
    Yes
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    Yes
    Entry-level Setup FeeNo setup fee
    Additional DetailsA discount is offered for annual billing.
    More Pricing Information
    Community Pulse
    BigCommerce
    Considered Both Products
    BigCommerce
    Chose BigCommerce
    Each platform has its pros and cons. However, overall, BigCommerce is the most challenging to work with from a developer's perspective. Simply finding files and locating the code in the theme editor takes too much time.
    Incentivized
    Chose BigCommerce
    - Ease of Use: With guided onboarding, BigCommerce enables us to manage stores independently within days, reducing the need for extensive technical support. ​

    -Comprehensive Built-In Features: BigCommerce provides a wide array of native features, minimizing reliance on …
    Incentivized
    Chose BigCommerce
    easy for customization , no lengthy coding required.
    Incentivized
    Chose BigCommerce
    I believe other platforms offer more robust CMS and experience managing tools making content and product updates easier to perform.
    Incentivized
    Chose BigCommerce
    Although k-eCommerce may be a good fit for businesses who's ERP is Microsoft NAV Dynamics, we found the application to be cumbersome and lacking user friendly functionality as compared with BigCommerce. The k-eCommerce support was poor, impersonal and lacked situational …
    Incentivized
    Chose BigCommerce
    I personally prefer BigCommerce over Shopify. Shopify is more confusing to use and takes longer to get a site up and running. Shopify also seemed to heavily lack some needed bulk editing tools that bigcommerce has. The only thing I preferred about Shopify was that it had more …
    Incentivized
    Chose BigCommerce
    BigCommerce has more built in options than Shopify. While Shopify has lots more apps that are available and a lower initial price. The use of third party apps is good to have lots of options but each option needs to be vetted and dealt with independently. They greater number of …
    Incentivized
    Chose BigCommerce
    Value for money alongside flexibility
    Incentivized
    Chose BigCommerce
    Big Commerce is definitely king in comparison to EvoX. Not only is Big commerce easier to use, it's also just a more powerful platform with many more capabilities (for example, EVOX has analytic capabilities but, nothing to the extent of Big Commerce's google analytics …
    Incentivized
    Chose BigCommerce
    BigCommerce had a much strong B2B integration and platform in general than Shopify. Netsuite was too expensive at the time to considering it.
    Incentivized
    Chose BigCommerce
    I find BigCommerce easy to use from a non computer person stand point. It was easy to quickly get adjusted to and what they charge for building and running a website far surpassed there competitors.
    Incentivized
    Chose BigCommerce
    We are moving away from BigCommerce. It has not met our needs.
    Incentivized
    Chose BigCommerce
    Their B2B features are incomparable. Shopify was another contender but didn’t have the B2B capabilities that BigCommerce has
    Incentivized
    Chose BigCommerce
    We deal in firearms. I tried Shopify first back in 2016 and that was a miserable mistake, very firearm NOT friendly there. Then we went to Volusion the next month and we were quite happy there for 7-1/2 years and several million $ in sales. The issue is Volusion was losing …
    Incentivized
    Chose BigCommerce
    I chose BigCommerce over Shopify because I felt there were more built-in apps in BigCommerce. Other than that, I felt that both solutions are very similar.
    Incentivized
    Chose BigCommerce
    BigCommerce combines the ease-of-use that you get form Shopify, with the ability to handle large numbers of Sku's like a custom Magento site might have.

    But unlike a custom site like Magento, you don't need a coder or developer for every little change you want to make to the …
    Incentivized
    Chose BigCommerce
    I find the UI to be more appealing and the storefront to be a little less recognizable as a typical Shopify storefront (more generic, etc.)
    Incentivized
    Chose BigCommerce
    We chose BigCommerce over competitors due to customization and cost. We're able to have the site we're looking for, easily managed within our marketing team without hours of tedious revisions.
    Incentivized
    Chose BigCommerce
    BigCommerce even with add-ons such as a PIM and B2B functionality wins for small businesses on affordability and ease of use. No servers or updates to worry about and no expensive agencies to pay. This being said, if the budget were no issue, for larger organisations Magento is …
    Incentivized
    Chose BigCommerce
    We switched from Shopify due to the restrictions they implemented on our industry. While we spent tens of thousands of dollars investing in our Shopify store, we can't have them cutting us off anytime they want. We reviewed WooCommerce, but didn't like the storefront or …
    Incentivized
    Chose BigCommerce
    BigCommerce is quick, easy to setup with tons of features, easy to integrate with other applications. All of these great features are available for very less as compared to other application. We have tried multiple application but BigCommerce is one of those who never …
    Incentivized
    Chose BigCommerce
    No contest - Big Commerce is the best
    Incentivized
    Chose BigCommerce
    Bigcommerce provide better security than WordPress , and live support is also avilable.
    Incentivized
    Chose BigCommerce
    We have stuck with Big Commerce due to the amount of work and build outs we have created with the system. The issues we have come across do not raise too many red flags that we would need to switch programs at this time. If we do it is due to the promotion/ sales restrictions, …
    Incentivized
    Chose BigCommerce
    BigCommerce has more modern tools than Yahoo Small Business, is managed unlike WordPress/WooCommerce, and is cheaper than Shopify with better product options management.
    Incentivized
    Key User Insights
    Would buy again
    86%
    Would buy again
    59 Answers
    Delivers good value for the price
    85%
    Delivers good value for the price
    57 Answers
    Happy with the feature set
    88%
    Happy with the feature set
    61 Answers
    Lived up to sales and marketing promises
    89%
    Lived up to sales and marketing promises
    51 Answers
    Implementation went as expected
    88%
    Implementation went as expected
    53 Answers
    Features
    BigCommerce
    Online Storefront
    Comparison of Online Storefront features of BigCommerce
    Feature
    BigCommerce
    7.9
    424 Ratings
    1% above category average
    Product catalog & listings8.2420 Ratings
    Product management8.2417 Ratings
    Bulk product upload7.4317 Ratings
    Branding7.9368 Ratings
    Mobile storefront8.1408 Ratings
    Product variations8.5394 Ratings
    Website integration8.4348 Ratings
    Visual customization7.7410 Ratings
    CMS6.5302 Ratings
    Online Shopping Cart
    Comparison of Online Shopping Cart features of BigCommerce
    Feature
    BigCommerce
    8.0
    410 Ratings
    4% above category average
    Abandoned cart recovery7.7368 Ratings
    Checkout user experience8.3405 Ratings
    Online Payment System
    Comparison of Online Payment System features of BigCommerce
    Feature
    BigCommerce
    8.3
    406 Ratings
    0% below category average
    eCommerce security8.3406 Ratings
    eCommerce Marketing
    Comparison of eCommerce Marketing features of BigCommerce
    Feature
    BigCommerce
    7.9
    411 Ratings
    2% above category average
    Promotions & discounts7.8387 Ratings
    Personalized recommendations7.4323 Ratings
    SEO8.5382 Ratings
    eCommerce Business Management
    Comparison of eCommerce Business Management features of BigCommerce
    Feature
    BigCommerce
    7.9
    416 Ratings
    1% below category average
    Multi-site management8.3191 Ratings
    Order processing7.9395 Ratings
    Inventory management7.8351 Ratings
    Shipping7.8356 Ratings
    Custom functionality7.8351 Ratings
    Best Alternatives
    BigCommerce
    Small Businesses
    Ecwid by Lightspeed
    Score10 out of 10
    Medium-sized Companies
    Shopify Plus
    Score9 out of 10
    Enterprises
    IBM Digital Commerce
    Score9 out of 10
    All AlternativesView all alternatives
    User Ratings
    BigCommerce
    Likelihood to Recommend
    8.6
    (443 ratings)
    Likelihood to Renew
    9.1
    (53 ratings)
    Usability
    9.1
    (26 ratings)
    Availability
    9.1
    (5 ratings)
    Performance
    9.1
    (5 ratings)
    Support Rating
    9.1
    (25 ratings)
    Online Training
    9.1
    (2 ratings)
    Implementation Rating
    9.1
    (13 ratings)
    Configurability
    9.1
    (3 ratings)
    Ease of integration
    9.1
    (3 ratings)
    Product Scalability
    8.7
    (349 ratings)
    Vendor post-sale
    9.1
    (2 ratings)
    Vendor pre-sale
    9.1
    (2 ratings)
    User Testimonials
    BigCommerce
    Likelihood to Recommend
    BigCommerce
    Big Commerce is great for managing our items for sale all while serving as a home base for our customers. - Whether they want to buy PPE, learn about PPE or have any questions or concerns, they know they can come to our site and get the service/product they need!
    Incentivized
    Read full review
    Pros
    BigCommerce
    • They are "SUPPOSEDLY" better for SEO but we have not gotten data on that yet
    • Sales guy was good at what he does (no value to our website though)
    • No fear they will go out of business anytime soon
    • Customer support is generally available, in my opinion, just not very helpful
    Read full review
    Cons
    BigCommerce
    • Better and easier localisation for stores outside the US
    • Speed - it is not the fastest
    • Make sure that third-party theme developers update regularly and use best practice
    • Consider EU and country-specific rules and legal obligations and make customers aware of whether BC is actually fully compliant
    Incentivized
    Read full review
    Likelihood to Renew
    BigCommerce
    I personally would not even consider another e-commerce website platform.
    Bigcommerce may have the same (or close to the same) functionality and integrations as other SaaS platforms but they excel at customer service and tech support. At the end of the day you need a company that will answer the phone in less than a minute especially if you're having a 5 alarm issue. That said, we hardly ever have any issues. The site was down for a few minutes one time 5 years ago. Sometimes we have issues with coding or apps and they help me with that too. They even walked me through installing our new theme when the contracted developers told me that wasn't included in the development of our new website.
    Bigcommerce comes out with new innovations every year, not including apps that other people write for the platform, and there are a lot of those and new ones all the time. And there are a LOT of awesome themes to choose from (Halothemes are the best).
    And the price is reasonable!
    I'd give Bigcommerce my business any time and recommend them to anyone looking to run an e-commerce website. You could even use them for a non-shopping site, we have one of those too!
    Incentivized
    Read full review
    Usability
    BigCommerce
    I think that overall it has a great front end for the customer. On the back end, it takes a little spin-up time, but in just a couple of hours you can really have your head wrapped around everything you're going to need 99% of the time. It takes me about 5 minutes to train a new user on how to interact with customer orders.
    Incentivized
    Read full review
    Reliability and Availability
    BigCommerce
    So far in my time with BigCommerce I have not had any down time when it comes to my webstore or accessing it at any time I need to. Knowing that they have such a good uptime, it makes me feel comfortable that my customers can access things anytime, but also keep sales going 24/7
    Incentivized
    Read full review
    Performance
    BigCommerce
    I have not had any issues with pages loading slow or any real other issues, not that I have encountered so far. Speed of the site and images loading are fantastic and everything just seems to work nicely, which may seem like a simple thing to say about things, but when something just WORKS! Its rather nice vs fighting with things to work right.
    Incentivized
    Read full review
    Support Rating
    BigCommerce
    Because they are always there no matter how simple or complex the question is, if they don't know the answer they don't fake it and just make you go away feeling frustrated.. they get you to someone that does know the answer. I always appreciate their help and their honesty!
    Incentivized
    Read full review
    Online Training
    BigCommerce
    They have a comprehensive online help file system that makes it easy to do almost anything. They cover just about everything you'd want to do with your online store with images, clear descriptions and in some cases video. I will, however, say the videos should be a little more professorially done and not sound like the employees are doing it in their cubical.
    Read full review
    Implementation Rating
    BigCommerce
    A certified BigCommerce design and solution partner will usually comprise a team of highly experienced designers, developers and marketers. It is our view that in the vast majority of cases, this will pay dividends in the long-term - especially for those teams that could use the extra support.
    Incentivized
    Read full review
    Alternatives Considered
    BigCommerce
    We switched from Shopify due to the restrictions they implemented on our industry. While we spent tens of thousands of dollars investing in our Shopify store, we can't have them cutting us off anytime they want. We reviewed WooCommerce, but didn't like the storefront or backend. Plus it seems like Wordpress/WooCommerce runs into tons of hacking issues and bugs.
    Incentivized
    Read full review
    Scalability
    BigCommerce
    I believe after seeing all of the parts of this platform, one is able to develop the business and keep adding on select features for the business. There are multiple options for purchase with the various platforms once the business grows more. The different features being offered by the platform can lead us to scalability.
    Incentivized
    Read full review
    Return on Investment
    BigCommerce
    • Provides a robust platform to sell a high-risk product.
    • Page Builder saves you time and money by negating the need to buy a template.
    • Includes robust promotion settings that allow for codes and automatic discounts, bulk discounts, and customer groups (i.e. military discount), all native options.
    Incentivized
    Read full review
    ScreenShots

    BigCommerce Screenshots

    Screenshot of enterprise ecommerce for high-volume brands like Skullcandy.Screenshot of the integration that lets you list products on Amazon directly from the BigCommerce control panel, with centralized inventory and order processing and fulfillment.Screenshot of where to customize the look and feel of a storefront.