AT&T Office@Hand vs. Microsoft Teams Rooms

I wish I had read the reviews before purchasing. AT&T is simply the worst company I have ever dealt with for any service. Ever. I have spent hours on hold trying to explain that my newly purchased AT&T phones from Yealink do not work. "Searching for base". That is all I get. After several attempts to figure out what is going on or why or how to fix I am still without working office phones. I finally got thru to someone that informed me that my phones were removed from my account. I offered the order number to prove I did in fact purchase the phone's from AT&T but they could not use this information. It is unsettling how this could happen and I cannot fix it. I have been deleted. I know I am not alone in my frustration. I will now begin working on removing AT&T from my life. Including the shotting Fiber Optic line at home and at work

Microsoft Teams Rooms has been pretty effective for our business. It has allowed multiple members of our team to connect remotely and stay on the same page with any changes, etc. A few times, the screen sharing option didn't work great, but otherwise, the product has been beneficial.

Incentivized

• [I think] they do nothing well.
• They do not respond timely, and they fix very few issues.
• I had to go out and hire an IT person just so he could do their job for them.
• They could not even port our numbers correctly.
• They lost two of my numbers.
• I have lost thousands of dollars in business because of them.

• Camera view selection is a nice feature which allows remote users to choose the camera feedback to select for better experience.
• Live reactions like hand claps, thumbs up, raised hands,etc can be used to indicate to presenters that a meeting attendee has a question. This is cool.
• We can connect our laptop seamlessly to the Microsoft Teams Rooms to share our content or presentation which makes things very simple.

Incentivized

• Terrible customer service
• Many advanced features that most now want are not developed yet
• No Voicemail to text or even as an attachment to emails so getting voicemail remotely is horrible/difficult

• Improve AI Camera to frame participants in large rooms
• no translation captions in real team for multilingual teams
• new elements to introduce quizzes and help with engagement

Simply the worst customer service I have ever experienced. It took me over 72 minutes to write this review. That is how long I have been on hold unsuccessfully. I cannot imagine that anyone in charge of AT&T would care that I will gladly take my business elsewhere but if you do... someone in the system has my contact information. I won't hold my breath.

Microsoft Teams Rooms really 'cleans up' the old clunky way to deliver a meeting. Too often we've seen issues with scheduling and staff not confident to use the equipment in front of an audience. Microsoft Teams Rooms has provided all the tools our staff need and didn't know that they needed and provides them in one familiar solution.

Incentivized

Selected AT&T due to name recognition. Some other vendors had much superior systems but CEO demanded name recognition. Lesson learned that name does mean better service.

Microsoft Teams Rooms has been more cost effective for us than using a separate subscription from another vendor. With our microsoft 365 tenant already in-place we've streamlined our configuration and licensing into a single management portal which really suites us and the way in which we work as an organization. Managing meetings is just so much better through Microsoft Teams Rooms than any of our experiences with other vendors.

Incentivized

• I wish I had never switched from my local VOIP phone provider
• Office at Hand is a mistake I wish I'd never made

• We save time in transportation having more online meetings.
• We save resources doing webinars for our customers without paying additional licenses.

Incentivized