AT&T Office@Hand

We use Office@Hand VOIP for our office phone system. We also utilize Unified Messaging which connects our office phones to our cell phones. It is the only thing saving us at this point. My entire phone system is run off of AT&T fiber optic. AT&T insisted I drop the copper wire phone system that had worked for so long. They are no longer interested in servicing PLOTS. Plain Old Telephone System. I think I got that right. It is the copper line we all had when we were kids.

• Horrible ROI. I cannot answer the phone.
• It cost me over $600 for the junk now filling up my office.

We Office at Hand for our business phone system. The "softphones" allow my staff to make calls from their computers, or from an app on their cell phones. The software allows us to have published business phone numbers that are not my staff's personal cell phone numbers. This system replaced a VOIP system with physical phones.

• receiving calls
• receiving voicemails

• I wish I had never switched from my local VOIP phone provider
• Office at Hand is a mistake I wish I'd never made

QuickBooks Online, Ahrefs

• Nothing
• Nothing
• Nothing
• Nothing

• There has been not one positive thing I can say about Office at Hand.
• [I feel] they have been nothing but an issue.
• My assigned customer service rep [seems to be] lacking if follow-up, follow through, knowledge of the product, and just seems to not care.
• When I get his boss, I usually get some resolution, but only some, and then I pushed by her back to him.
• Believe nothing they say and carve out hours to deal with them on the phone or by email.

I wanted to love the system but there are just too many issue to love it. In the end the service appears very reliable as we have suffered no outages but billing came in 20% higher than expected, management portal is a bit antiquated and options are limited.

The Pros are single interface to manage information, billing with Cost Center for multi site and simple basic administration.

The Cons are much larger

Horrible Technical support. The system is fully supported out of India and the staff rarely knows any answers to any questions

Slow response on Video Conferencing

Higher costs than expected

lack of Voice to Text for Voicemails

lack of shared lines

no simple way to manage non full service phone accounts

In the end I will never use the service again and once the 3 year contract is over I will exit the service. So much potential but it is not a good service in the end.

• Average to higher cost structure
• Easy basic management for IT Staff
• easy desktphone roll out

Comcast Business VOIP (VoiceEdge), CallTower and Vonage Business Communications