AT&T Office@Hand

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
AT&T Office@Hand
Score 4.1 out of 10
N/A
AT&T Office@Hand is a comprehensive, cloud-based solution that provides feature-rich voice and collaboration tools that can help you improve customer engagement, drive employee productivity, and streamline operations. It replaces the former AT&T Collaborate, and AT&T Connect conferencing tools.N/A
Pricing
AT&T Office@Hand
Editions & Modules
No answers on this topic
Offerings
Pricing Offerings
AT&T Office@Hand
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No
Entry-level Setup FeeNo setup fee
Additional Details
More Pricing Information
Community Pulse
AT&T Office@Hand
Features
AT&T Office@Hand
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
AT&T Office@Hand
1.0
Ratings
155% below category average
High quality audio1.00 Ratings
High quality video1.00 Ratings
Low bandwidth requirements1.00 Ratings
Mobile support1.00 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
AT&T Office@Hand
1.5
Ratings
136% below category average
Desktop sharing2.00 Ratings
Whiteboards1.00 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
AT&T Office@Hand
5.0
Ratings
49% below category average
Calendar integration5.00 Ratings
Meeting initiation5.00 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
AT&T Office@Hand
1.0
Ratings
156% below category average
Live chat1.00 Ratings
Audience polling1.00 Ratings
Q&A1.00 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
AT&T Office@Hand
1.0
Ratings
156% below category average
User authentication1.00 Ratings
Participant roles & permissions1.00 Ratings
Confidential attendee list1.00 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
AT&T Office@Hand
1.0
Ratings
155% below category average
Video conferencing1.00 Ratings
Audio conferencing1.00 Ratings
Video screen sharing1.00 Ratings
Instant messaging1.00 Ratings
User Ratings
AT&T Office@Hand
Likelihood to Recommend
1.0
(0 ratings)
Usability
1.0
(0 ratings)
User Testimonials
AT&T Office@Hand
Likelihood to Recommend
I wish I had read the reviews before purchasing. AT&T is simply the worst company I have ever dealt with for any service. Ever. I have spent hours on hold trying to explain that my newly purchased AT&T phones from Yealink do not work. "Searching for base". That is all I get. After several attempts to figure out what is going on or why or how to fix I am still without working office phones. I finally got thru to someone that informed me that my phones were removed from my account. I offered the order number to prove I did in fact purchase the phone's from AT&T but they could not use this information. It is unsettling how this could happen and I cannot fix it. I have been deleted. I know I am not alone in my frustration. I will now begin working on removing AT&T from my life. Including the shotting Fiber Optic line at home and at work
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Pros
  • [I think] they do nothing well.
  • They do not respond timely, and they fix very few issues.
  • I had to go out and hire an IT person just so he could do their job for them.
  • They could not even port our numbers correctly.
  • They lost two of my numbers.
  • I have lost thousands of dollars in business because of them.
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Cons
  • Terrible customer service
  • Many advanced features that most now want are not developed yet
  • No Voicemail to text or even as an attachment to emails so getting voicemail remotely is horrible/difficult
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Usability
Simply the worst customer service I have ever experienced. It took me over 72 minutes to write this review. That is how long I have been on hold unsuccessfully. I cannot imagine that anyone in charge of AT&T would care that I will gladly take my business elsewhere but if you do... someone in the system has my contact information. I won't hold my breath.
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Alternatives Considered
Selected AT&T due to name recognition. Some other vendors had much superior systems but CEO demanded name recognition. Lesson learned that name does mean better service.
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Return on Investment
  • I wish I had never switched from my local VOIP phone provider
  • Office at Hand is a mistake I wish I'd never made
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ScreenShots