Accounting Seed is a great solution for businesses looking for reliable accounting software. It offers all the features needed and works as expected. In addition, it is not as pricey as many competitors and therefore a great choice. I would recommend it for both startups and established businesses.
The support was not up to standards and they did not handle updates well. They did improve somewhat however it still lacks a sense of individualized attention. There were many issues getting the weights from the scales, so much so that we had to use our ERP system to get the weight and then map it into StarShip.
Sometimes when creating a receipt it can't seem to find the company I am searching for in the drop-down, I have to go out to the company and enter from there.
Some of the accounting reports seem to be limited, though at times this may just be the user! Still learning as I go! But there have been some reports that state I would need to add another partner app to do, which would mean more cost.
Accounting Seed was easy to implement and use without third-party service providers' intervention. Furthermore, the vendor forwarded us a copy of articles and documentation on implementation, customization and integration, which made it much easier for us to integrate it with company API and other external programs.
While it handles hazmat the overall package feels clunky and the support system could use some more attention. I can't say if they have fixed the scale reading issues, since we stopped using that feature. The endpoints have to be updated frequently and the service mode for the endpoints has it challenges
We seldom have had to use their support but when we have, they have been responsive and actually were able to answer our questions in a simple, nontech language. You don't have to be a programmer to talk to them!
I have never used Xero at my current organization, but I used it at Alliance Data before Implementing Accounting Seed. Xero wasn’t updated much during the years that we were using it. Also, Xero failed to integrate with some of third-party applications that we were using. Finally, Accounting Seed was highly navigable, had clean UI/UX unlike Xero.
We selected StarShip because both ShipHawk and Acumatica did not offer hazmat shipping at that time. The only thing that made us choose StarShip was hazmat handling so there was nothing to compare it against.
