StarShip

The support was not up to standards and they did not handle updates well. They did improve somewhat however it still lacks a sense of individualized attention. There were many issues getting the weights from the scales, so much so that we had to use our ERP system to get the weight and then map it into StarShip.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Rate shopping
• Hazmat shipping
• Multi-Carrier support

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Customer Support
• speed
• system stability

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

While it handles hazmat the overall package feels clunky and the support system could use some more attention. I can't say if they have fixed the scale reading issues, since we stopped using that feature. The endpoints have to be updated frequently and the service mode for the endpoints has it challenges

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

We selected StarShip because both ShipHawk and Acumatica did not offer hazmat shipping at that time. The only thing that made us choose StarShip was hazmat handling so there was nothing to compare it against.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• we are able to ship hazmat
• a lot of down time in the beginning
• scale and weights issues

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info