Zoom Workplace is a lot better than Microsoft Teams
December 10, 2024

Zoom Workplace is a lot better than Microsoft Teams

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Business

Modules Used

  • Zoom Phone
  • Zoom Rooms
  • Zoom Meetings & Chat

Overall Satisfaction with Zoom Workplace

We use Zoom Zoom Workplace for Meetings and Zoom phones in our organization. No issues with both services this year. We were able to replace our outdated Cisco CUCM system with a modern soft phone and eliminate almost all our physical phones. No issues with Zoom meetings either we are heavy zoom users and haven't experience any issues with it either.

Pros

  • Intuitive UI
  • easy to use Admin portal
  • zoom plugin for Outlook is very useful

Cons

  • signing into zoom client using SSO is a bit cumbersome
  • Improved collaboration within our organization
Zoom phones was much better than our Old Cisco CUCM

Do you think Zoom Workplace delivers good value for the price?

Yes

Are you happy with Zoom Workplace's feature set?

Yes

Did Zoom Workplace live up to sales and marketing promises?

Yes

Did implementation of Zoom Workplace go as expected?

Yes

Would you buy Zoom Workplace again?

Yes

Zoom Workplace is a lot better than Microsoft Teams

Zoom Workplace Feature Ratings

Hosted PBX
8
Multi-level Interactive Voice Response (IVR)
8
Directory of employee names
8
Answering rules
9
Call recording
10
Call park
9
Call screening
10
Message alerts
7
Voicemail Transcription
10
High quality audio
9
High quality video
9
Calendar integration
10
Meeting initiation
8
Record meetings / events
9
Desktop sharing
9
Live chat
9
Participant roles & permissions
7

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