It just works as described and for what you need
June 04, 2024

It just works as described and for what you need

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Business

Modules Used

  • Zoom Whiteboard
  • Zoom Meetings & Chat
  • Zoom AI Companion
  • Zoom Scheduler

Overall Satisfaction with Zoom Workplace

I use Zoom Workplace for as my go to virtual meeting resource - basically by default. I need a consistent link to use on a regular basis that doesn't change for recurring meetings and I need to be able to launch a meeting on the fly and Zoom Workplace makes it super easy to do that.

Pros

  • Consistent Meeting Link
  • Managing team member access
  • Integration with other 3rd party approved apps in one centralized space

Cons

  • I don't always want things recording - it would be nice to have a simple option - at my discretion - to pop up before a meeting to see if I want this meeting recorded
  • Or it would be great if I could setup the recording in advance when I schedule the meeting - Do you want this meeting to be recorded? as an option when setting it
  • Mobile to desktop transition - it would be great if I could go from mobile to desktop seamlessly without disrupting the flow of the meeting, having to join again - etc.
  • More efficent
  • Reliabale
  • Easy to use / worth the cost
More reliable, faster, and better quality

Do you think Zoom Workplace delivers good value for the price?

Yes

Are you happy with Zoom Workplace's feature set?

Yes

Did Zoom Workplace live up to sales and marketing promises?

Yes

Did implementation of Zoom Workplace go as expected?

Yes

Would you buy Zoom Workplace again?

Yes

Nicely integrated with Slack - good controls over user access - nice availability to push a 3rd party app out across users - great way to set universal controls/settings for a team - I can't say it any simpler, but it just works - has the features we need and probably a lot more that we don't use, but are there if you need them

Zoom Workplace Feature Ratings

Not Rated
Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
Directory of employee names
Not Rated
Answering rules
9
Call recording
6
Call park
Not Rated
Call screening
Not Rated
Message alerts
5
Business SMS/External Messaging
Not Rated
Voicemail Transcription
Not Rated
Mobile app for iOS
7
Mobile app for Android
Not Rated
High quality audio
7
High quality video
7
Calendar integration
5
Meeting initiation
7
Record meetings / events
6
Desktop sharing
10
Live chat
5
User authentication
9
Participant roles & permissions
9
Centralized communications management
7
Team messaging
Not Rated
Team document sharing
Not Rated
Call and meeting analytics
Not Rated

Comments

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